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Pan Pacific Orchard

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Traveller (472)
Room & Suite (65)
Videos (2)

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About

#51 of 339 hotels in Singapore
Location
Service
Value
Pan Pacific Orchard located at 10 Claymore Road offers 347 rooms and suites complemented by a host of lifestyle concepts to augment your stay. Tease your tastebuds at unique dining venues, offering a cosmopolitan range of flavours spanning seductive oyster and champagne bar to small Mediterranean plates with a Peruvian twist. Experience deep relaxation and rejuvenation at St. Gregory, our luxury spa exclusive to hotel guests. The hotel is located at Orchard Road, a world-class Shop, Dine, Stay and Play destination offering an exciting array of exceptional experiences.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Kids pool
Airport transportation
Car park
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Shallow end in pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Wine / champagne
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Executive lounge access
Non-smoking hotel
Butler service
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Business
City View
Languages Spoken
English, Chinese
Hotel links
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379Reviews1Q+A77Room tips

Reviews
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Brian N wrote a review Yesterday
3 contributions
The hotel was beautiful and the staff was friendly and helpful especially bryan from the reception, have to thank him for assisting in my proposal Will defitnitely recommend to other friends n family in the future when they coming to Singapore. 10/10 rating for the hotel .
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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scham8 wrote a review Jul 2023
Singapore, Singapore33 contributions10 helpful votes
Hotel's Favourite
The hotel looks really modern from the exterior - and the interior is even better. We got a hotel room with a balcony view that overlooks the pool. The reflections from the pool's ceiling makes it look even more spacious - and the whole pool area has a resort feel to it - even though we're in the middle of orchard road. The rooms are compact but neat and well equipped. There are buttons to lower the blinds which was great. The fridge is really small and compact, dont expect it to keep your drinks very cold though. Another issue is that the fridge's compressor keeps running on and off (thermostat I guess), which is quite annoying in the middle of the night. The shower water temperature flucuates between hot and cold - quite hard for me to relax in the rain shower. The morning buffet, and dinner service are excellent. Despite the limited food choices - the dishes are fantastic. I think I had the one of the best wagyu steaks here. The chefs were also able to accomodate my son and made him a small plate of fried rice - appreciate the staff for this. The hotel is still very new - but I think the experience should get even better with time.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Rasmus Seah, Other at Pan Pacific Orchard
Responded 2 Jul 2023
Dear scham8, Thank you for taking the time to share your comments with us on TripAdvisor. Your comments have certainly been noted and we appreciate it as it helps us to improve our service and guest stay experience. We would also like to thank you for sharing your positive comments on both your stay and dining experiences. We sincerely look forward to welcoming you back to Pan Pacific Orchard, Singapore in the near future. Sincerely yours, Rasmus Seah Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JanYoung2512 wrote a review 17 Mar
Darwin, Australia80 contributions33 helpful votes
Amazing hotel which is beautifully designed as a relaxing haven in the heart of orchard roads busy area. We really enjoyed our stay. The beds and pillows were top quality as were the amenities- would definitely recommend to anyone. Visiting Singapore
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: It’s a totally non-smoking hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Douglas Fernandez, Owner at Pan Pacific Orchard
Responded 2 days ago
Dear JanYoung2512, Thank you for your positive review of Pan Pacific Orchard, Singapore. We are glad to hear that you had an amazing stay at our hotel and enjoyed our beautifully designed environment and the comfort of our rooms. Providing a relaxing haven amidst the hustle and bustle of Orchard Road is what we strive for, and we are delighted to know that you found it to be just that. Your recommendation means a lot to us, and we truly appreciate it. We sincerely look forward to welcoming you back at Pan Pacific Orchard, Singapore in the near future. Sincerely Yours, Douglas Fernandez Hotel Manager "Graceful Luxury"
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AW00 wrote a review 14 Mar
2 contributions
Wonderful oasis in the heart of the city. Lovely terraces that offer tranquil spaces throughout hotel. Enjoyed terrace at Florette and pool spaces. Outdoor indoor balcony is a great use of space and perfect for both relaxing and working. Sofia is wonderful and exemplifies hospitality.
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Douglas Fernandez, Owner at Pan Pacific Orchard
Responded 2 days ago
Dear anniewU6109UD, Thank you for sharing your delightful experience at Pan Pacific Orchard, Singapore! We are thrilled to hear that you found our hotel to be a wonderful oasis in the heart of the city and that you enjoyed our tranquil terraces, including those at Florette and by the pool. We are especially pleased to hear that you appreciated our balcony and found it to be a versatile space for both relaxation and work. Your kind words about Sofia and her exemplary hospitality mean a lot to us, and we will be sure to pass along your compliments to her. Thank you for choosing to stay with us, and we look forward to welcoming you back for many more enjoyable experiences in the future. Sincerely Yours, Douglas Fernandez Hotel Manager "Graceful Luxury"
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ELELEL wrote a review 14 Mar
Singapore, Singapore1 contribution
Very poorly organized hotel. Definitely not 5 star standard. Doesn’t seem to recognize DHA Discovery status too as they treat you just like the rest. They also couldn’t even get invoices sent to you automatically after check out, you have to chase them for it via email. Very unhelpful and apathetic phone helpline too that will not even entertain simple requests for invoices. They will just ask you to go back and email them instead of calling them. Wonder what’s the point of these lazy helpline staff. The Hotel is so overly booked that they do not have rooms available even when it is past check in time at 3-4pm. Multiple random customer and I were demanding to check in on my check in day. A really upset and rude customer who shouted at the front desk staff next to me for a good 10mins was given VVIP treatment from manager and some bar vouchers too to wait for her room, I felt sorry for the staff so I tried to be nice and waited patiently but clearly my kindness was taken for granted as the staff who was serving me just look so unhappy and I was also not given any voucher for the long wait. I intentionally asked where should I wait at, the staff just point at a random lobby chair and ask me to go over to sit for an hour and wait. She wasn’t apologetic for the wait at all either. After the wait, I was given an “upgrade” that seems to be like a downgrade as it was a low level somewhat same size room that people can look into from the pool, zero privacy. Would encourage all customers to abuse their staff verbally and bring out the Karen in you to get a fair treatment. All the staff there seem very unhappy with their job and usually pulling a face while serving you. This hotel is only 3.5-4 stars at best with the new renovations. The staff attitude is really worst than budget hotel. Disappointing stay, will not return to this hotel again.
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Date of stay: February 2024Trip type: Travelled with friends
Room Tip: Dont try to play nice with the staffs, be as rude as u can as that’s the only time where they...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Douglas Fernandez, Owner at Pan Pacific Orchard
Responded 2 days ago
Dear Stay60994419007, Thank you for taking the time to share your stay experience with us. While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience. We would appreciate the opportunity to discuss this further and understand the specifics of your situation. I am contactable via email at douglas.fernandez@panpacific.com. We sincerely look forward to welcoming you back at Pan Pacific Orchard, Singapore in the near future. Sincerely Yours, Douglas Fernandez Hotel Manager "Graceful Luxury"
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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urbanite88 wrote a review 13 Mar
Auckland Central, New Zealand803 contributions433 helpful votes
Stayed overnight at Pan Pacific Orchard on my way back home. Room 807. I've got the GHA discovery gold status. Wasn't exactly cheap, $458SGD incl taxes, this included breakfast. Got that rate on the GHA discovery site. Singapore isn't a cheap town. Stylish, uber chic fitout near Orchard road. (You can access Orchard road by going down to the coach level in the far elevators and cross over through the Palais renaissance mall and orchard road is on the other side). I ate at the palais mall over the way at a Siam Thai noodle place as the mosella restaurant was closed for a private function! Got an 8th floor twin room , no view to speak of except neighbouring buildings. The check in area needs attention. There are only two check in stations and a fairly convoluted check in process involving iPad registration etc. A queue had formed at 6pm when I got in and I waited 10-15 mins in the queue. Maybe the hotel should implement online check in? My twin room at 25sq m, although nicely fitted out, felt tight. I wouldn't like to be staying in that room as a couple. Also the plethora of confusing light switches and aircon control added to the aggravation of just trying to turn the lights on and off, turn the do not disturb button on and adjust the aircon etc. There is no included bottled water in the room, obviously a green initiative, however you can fill the glass bottle next to the water tap in the minibar area for drinking water. Nb to turn on that tap press the flow button and then the ambient or the hot water button depending on what you are wanting. You couldn't chill that water though as the minbar fridge has absolutely no spare room unless you cleared out some of the items. The bed was comfy and the bed linens high end. I slept well. There were also adequate usb charging ports around the room. The minibar fridge was making a lot of noise so I got the maintenance to turn it off and that improved things immensely. The maintenance boy explained how to use everything including the tap for boiling water! The hotel has a business vibe, very nice open air common areas near the Lobby. A kind of urban resort feel. I think the strength of this hotel is its proximity to orchard road. However I would look for a larger room next time for that price point, if in Singapore. Breakfast was ok. Quite a lot of choice but very carb loaded. The fresh fruit assortment was underwhelming. I didn't actually find a lot of items I felt like eating. I enjoyed breakfast on the outdoor terrace. I appreciated getting a 2pm late checkout. No issues with any staff who were all very polite. I'm not sure if I would return to this hotel. It wasn't terrible but the size of the room and lack of outlook detracted. Would depend on the price. An architect has exceeded him/herself on this property but it appears to be more form over function Nb I got a grab from the airport without took 45 mins and cost $30sgd. There's a 7 11 to the right when you exit the palais renaissance mall. I got a decent foot massage over the road at New Life Foot spa.
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Date of stay: March 2024Trip type: Travelled solo
Room Tip: Join GHA discovery loyalty program. Apparently access cheaper rates
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Douglas Fernandez, Owner at Pan Pacific Orchard
Responded 2 days ago
Dear urbanite88, Thank you for choosing to stay with us at Pan Pacific Orchard and for taking the time to share your detailed feedback. We are glad that we have exceeded your expectations and thank you for your positive feedback on the facilities of the hotel, convenience of our location as well as your compliments to the teams. Rest assured we will share your feedback with our associates. We apologise for any inconvenience you experienced with the size of your twin room and the check-in process. Your feedback regarding online check-in, room amenities and breakfast offerings have been duly noted, and we will strive to make necessary improvements for the comfort and convenience of our guests. We sincerely look forward to welcoming you back to Pan Pacific Orchard, Singapore in the near future. Sincerely Yours, Douglas Fernandez Hotel Manager "Graceful Luxury"
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sarahlou1979 wrote a review 12 Mar
Perth, Australia11 contributions6 helpful votes
My husband and I stayed at the Pan Pacific Orchard for 4 nights coincidentally during the same weekend as the Taylor Swift concerts (we were not aware of this at the time of booking and did not attend any of the concerts). We thoroughly enjoyed our stay at the Pan Pacific Orchard, which is one of the most spectacular hotels we have stayed at and perfectly located within walking distance to Orchard Rd and all transport. We loved everything about the Pan Pacific Orchard, the design of the building which is so unique and beautiful, the room with balcony with stunning views of Orchard Rd, pool area and club lounge. We were welcomed at reception at check in, everything was explained to us clearly and we were given access to our room prior to the official check in time, which was so appreciated and makes a huge difference to your experience during day one. As part of our booking we had access to the Pacific Club lounge which we were able to use for breakfast and evening cocktails. The offering was far better than expected, particularly for the evening cocktails where we enjoyed relaxing looking out to the amazing garden which is beautifully lit up in the evening. This was our first visit to Singapore and our stay at the Pan Pacific Orchard definitely enhanced our experience. We are so pleased we stayed there and not another hotel in Singapore, we would 100% stay there again.
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: In the Pacific Club the breakfast is a la Carte and part buffet. The 2 hours of free flowing...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Douglas Fernandez, Owner at Pan Pacific Orchard
Responded 2 days ago
Dear Sarahlou1979, Thank you for sharing your spectacular experience at Pan Pacific Orchard, Singapore! We are truly delighted to hear that your stay exceeded expectations and contributed positively to your visit to Singapore. We are glad to know that you and your husband thoroughly enjoyed every aspect of your stay, from the unique and beautiful design of the building to the stunning views from your room's balcony overlooking Orchard Road. We are thrilled that our team could make your check-in process seamless and provide you with early access to your room. We are also thrilled that you enjoyed the offerings at our Pacific Club lounge, particularly the breakfast and evening cocktails. We sincerely look forward to welcoming you back to Pan Pacific Orchard, Singapore in the near future. Sincerely Yours, Douglas Fernandez Hotel Manager "Graceful Luxury"
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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DayTrip06819531733 wrote a review 12 Mar
1 contribution
I brought my boyfriend with me to Singapore for a leisure trip and got a surprise proposal from my boyfriend. Both Bryan & Jeff were super accommodating. Upon arrival, Serene, the Guest Relations Manager had already made it a memorable experience as she provided some great suggestions for the best local dishes. Everyone was very friendly. This stay was one for the books and we will definitely be staying at Pan Pacific Orchard every time we come back to Singapore!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Douglas Fernandez, Owner at Pan Pacific Orchard
Responded 2 days ago
Dear DayTrip06819531733, We are absolutely thrilled to hear about your unforgettable experience with us at Pan Pacific Orchard, Singapore! Firstly, congratulations on your surprise proposal - what a beautiful moment to cherish forever! It brings us immense joy to know that our team, particularly Serene, Bryan, and Jeff, played a part in making your stay truly special. Serene's personalised recommendations for the best local dishes and the warm hospitality extended by Bryan and Jeff showcase our commitment to creating memorable experiences for our guests. We will be sure to pass along your kind words to them as they will be delighted to hear about their positive impact on your stay. Thank you for choosing to celebrate such a significant moment with us, and for considering Pan Pacific Orchard your home away from home in Singapore. We sincerely look forward to welcoming you back to Pan Pacific Orchard, Singapore in the near future. Sincerely Yours, Douglas Fernandez Hotel Manager "Graceful Luxury"
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Scenic03387803095 wrote a review 12 Mar
1 contribution
Exceptional Hospitality and Thoughtful Celebrations! We were greeted with the utmost warmth by Serene, who kindly escorted us to our room and introduced us to all the amenities. As part of our celebration, Jeff & Bryan both went above and beyond by preparing a special decorations for us! My husband and I thoroughly enjoyed every moment of our stay, thanks to the exceptional hospitality and thoughtful gestures from the Guest Relations team.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Douglas Fernandez, Owner at Pan Pacific Orchard
Responded 2 days ago
Dear Scenic03387803095, Thank you for taking the time to share your glowing review of your recent stay with us. We are delighted to hear that you enjoyed a truly memorable celebration with us and that our team, particularly Serene, Jeff, and Bryan, contributed to making your experience exceptional. It heartening to know that Serene's warm welcome and thorough introduction to our amenities set a positive tone for your stay. We will be sure to pass along your kind words to her, Jeff, Bryan, and the entire Guest Relations team. They take great pride in delivering personalised and thoughtful experiences to our guests, and they will be thrilled to hear that their efforts were so well received. Thank you once again for choosing to celebrate with us, and we sincerely look forward to welcoming you back to Pan Pacific Orchard, Singapore in the near future. Sincerely Yours, Douglas Fernandez Hotel Manager "Graceful Luxury"
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kristina A wrote a review 10 Mar
2 contributions
To start with, I travel a lot and always stay in really well-reviewed 5-star hotels. But this one was a very surprising disappointment. I heard about it from some friends, the exterior is really impressive - so, the choice was made. Pros: 1) location 2) exterior 3) cocktails and staff in florette Cons: 1) staff communication I had a big issue with a laundry pick-up. On the day before our check out I called to the service line (which will not pick up your call after the 1 time) and communicated to them that I need my laundry to be done TODAY and lady on the phone told me about double charge etc etc. I am completely aware of this, because I always use the laundry services in hotels. I agreed and she sent the staff to pick the laundry up. We completed the form, indicating that we need the clothing on same day left it near the bag and left for sightseeing. The next day 1 hour before our check out (it is 5 p.m.) the things are not there. I went to the check in desk and the game has started. First, they tried to gaslit me as if I completed the form wrong. I called my friend in my room and she showed me the form that was STILL there and the Same Day box was ticked. I showed it to the staff and they started to ask when I completed the form as if I just did it and were trying to trick them and spread lies. They asked us to name all the things in the list and when I accidentally missed one thing I was again almost convicted of lying. Long story short: we left without our belonging, the staff AGREED (yes, agreed) not to charge us for the laundry of our things that we have never received. Let’s see if they deliver them to me (although I AM paying for the delivery) 2) following the before-mentioned communication problems, it is generally felt throughout the whole stay. The staff is not the most welcoming. 3) no in-room dining service after 10 Pm
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Douglas Fernandez, Owner at Pan Pacific Orchard
Responded 2 days ago
Dear O37898Hkristinaa, Thank you for taking the time to share your feedback following your recent stay with us. We truly appreciate your detailed review and we would like to extend our sincerest apologies for the inconveniences you experienced during your time at our hotel. We deeply regret the issues you encountered with our laundry service. Your description of the communication breakdown and subsequent inconvenience is certainly not reflective of the level of service we aim to provide. Rest assured; we will also be closely monitoring the delivery of your belongings to ensure a swift resolution. Please know that we take your feedback seriously and will be addressing this matter with our team to ensure such lapses do not occur in the future. We truly value your patronage and hope to have the opportunity to welcome you back for a much-improved experience in the future. Sincerely Yours, Douglas Fernandez Hotel Manager "Graceful Luxury"
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£204 - £276 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pan pacific orchard hotel singapore, pan pacific singapore, singapore pan pacific
LOCATION
SingaporeSingapore
NUMBER OF ROOMS
347
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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PAN PACIFIC ORCHARD - Updated 2024 Reviews (Singapore)

Frequently Asked Questions about Pan Pacific Orchard
Which popular attractions are close to Pan Pacific Orchard?
Nearby attractions include Mohan's Custom Tailors (0.3 miles), Emerald Hill (0.2 miles), and ION Orchard (0.3 miles).
What are some of the property amenities at Pan Pacific Orchard?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pan Pacific Orchard?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pan Pacific Orchard?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pan Pacific Orchard?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Pan Pacific Orchard?
Conveniently located restaurants include Merci Marcel Orchard, Carousel Buffet, and French Fold Orchard.
Are there opportunities to exercise at Pan Pacific Orchard?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Pan Pacific Orchard have airport transportation?
Yes, Pan Pacific Orchard offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pan Pacific Orchard?
Yes, dry cleaning and laundry service are offered to guests.
Does Pan Pacific Orchard offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pan Pacific Orchard?
The staff speaks multiple languages, including English and Chinese.