When i made the booking, i thought that this will be perfect - international brand - cannot go wrong. Boy was I surprised. The hotel was nice and i was impressed as I walk in but the service was probably the worse I ever encounter and I thought China was bad! Bathroom was not clean properly, food was horrible. Room... more

Stayed here for 4 nights on the way to Bali. Arrived on Sunday 27th September with tickets to see F1 grand prix that evening. Arrived at 6am but had to wait till 1000 for a room to be free, understandable as such a busy time but not easy to deal with after a 13 hour flight!! Once we got a... more

We stayed with my 2 kids, 10 and 6 year old. They gave us a suite on the 19th floor, superb view over the Quay. Excellent service by all staff. Reception, Restaurant, and housekeeping. We could waklk right out to Clarke Quay, and across the bridge to the MRT station where you are connected to entire Singapore. Excellent and easy.... more

Upgrade to executive floor rooms and have access to Premier Lounge that serves a nice breakfast buffet and varied, tasty appetizers and drinks in the evening. Some evenings we skipped dinner. Rooms have free high-speed internet access (can be spotty), but the Lounge provides constant service and a free computer. Nice views of Clarke Quay. Tons of restaurants within a... more

The hotel is pretty shaby for Novotel standard. I however like the location which is in the heart of Clarke Quay and within walking distance to Central. I love having dinner at one of the Japanese restaurants. Breakfast is good I stayed there during Moslem Ramdhan month and the room service was very helpful and nice more

nice people at this hotel very helpfull and polite great shopping mall under this hotel with good supermarket and great small speciality stores subway starbucks electrical and so much more a real great mix also a great cafe/restaraunt called streets good girls runing this buisness all this coupled with the river and so many fine restaraunts on the river its... more

Be very wary of this hotel. The rooms that are sold on the Accor website are not then supplied by the hotel as advertised. They hotel will then ask you to pay for 'upgrades' in order for you to then receive what you have already booked and paid for. Management is in on this scam and openly supports the practice.... more

Booked for 3 nights here in double room and got upgraded to a suite which was generous.Suite was on 17th floor with terrific views,room was clean and fairly comfortable,the king size bed was hard and there was a horrible smell of sewage wafted out of the bathroom periodically,we were on the Clarke Quay side of the hotel ,which seemed great... more

Staying frequently in Singapore for business its nice to have some friendliness and welcome as part of the deal. I found the club concierge warm and knowledgable and able to help out to accomodate during high occupancy dates. The staff are so helpful with babies & children with genuine warmth and assistance. The property is in a good location at... more