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Somerset Bencoolen

No. 51 Bencoolen Street, Singapore 189630 Singapore
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Traveller (337)
Room & Suite (110)
Pool & Beach (45)

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About

#123 of 339 hotels in Singapore
Location
Cleanliness
Service
Value
Set in Singapore's former civic district, Somerset Bencoolen is strategically and conveniently located. A luxurious escape from the hustle and bustle of city life, it nonetheless puts you just minutes away from every imaginable pursuit. Elegant shopping, fine dining, pulsating nightlife, as well as museum exhibits and world-renowned cultural performances are all within easy reach. Somerset Bencoolen Singapore is undergoing refurbishment works (expected to be completed by Q2 2021) to bring you a new enhanced lobby, stylishly renovated apartments and a refreshed gym overlooking the swimming pool. Do expect some noise disturbance from the works and we apologise for any inconvenience. Throughout this period, business will continue as usual.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Car hire
Rooftop terrace
Baggage storage
Wifi
Rooftop pool
Outdoor pool
Breakfast buffet
Complimentary Instant Coffee
Concierge
Non-smoking hotel
Shops
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Safe
Seating area
Kitchenette
Microwave
Flatscreen TV
Bath / shower
Separate dining area
Telephone
Bottled water
Iron
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, Chinese, Malay
376Reviews37Q+A76Room tips

Reviews
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Stuart O wrote a review Jan 2024
New Plymouth, New Zealand129 contributions66 helpful votes
Great location, wonderful staff, and lovely apartment. We stayed here for 5 nights for a short family holiday. Prior to arrival the hotel contacted me for pre check in which included the option of a transfer from the airport. We took up this offer, and had a comfy ride to the hotel for S$80. Check in was very easy, scan the QR code and fill in the form on your phone. Requested 3 room keys which was no problem. We had a 2 bedroom apartment which was a good size for the 3 of us. Comfy couch & very comfortable beds. Air conditioning in living area & both bedrooms ( although bedrooms share the same a/c remote). Somerset Bencoolen is well placed for the Downtown SMRT line, the station is just a couple of minutes walk from the hotel. Nearest supermarket is on Level B2 of Plaza Singapura - 10 mins walk away. We would certainly consider staying here in the future.
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Date of stay: January 2024Trip type: Travelled with family
Room Tip: Front desk can arrange transfers to and from the airport. Also sign up for the Ascot rewards...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Cynthia Lim, Other at Somerset Bencoolen
Responded 22 Jan 2024
Dear Stuart O, Greetings from all of us at Somerset Bencoolen! Thank you for choosing our serviced residence for your recent family holiday in Singapore and for taking the time away from your busy schedule to share your experience staying with us on Tripadvisor. We are delighted your lovely family and you had a wonderful stay with us and you like the ambiance of the 6th level two-bedrooms Deluxe apartment you stayed in. All of us are thrilled to learn you found our residence’s strategic location in Singapore’s Civic District with proximity to many eateries, nearby shopping malls and having Bencoolen MRT station directly across our property convenient. We are truly grateful for your heartwarming compliment for our team’s service, and we assure you our dedicated team members will be pleased to learn of your high praise. They work very diligently, and your generous mention will provide them with great encouragement to keep doing what they are doing. Thank you for making our team members feel valued too! It brings us much joy to learn you and your family will consider staying with us again and we will do all possible to deserve your valued trust. This is indeed very rewarding for all of us as it shows us that we have achieved our goal of creating great stay experiences for our guests. Thank you! We sincerely thank you for giving us the great pleasure and privilege to have been of service to you and your lovely family. All of us eagerly await to welcome you and your family back, and we invite you to contact us if there is anything we can do to assist you with your stay at our serviced residence. We are at your service, and we wish all of you well. Thank you for your valued support. Kind regards, Cynthia Lim, Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Angela L wrote a review Dec 2023
London, United Kingdom52 contributions18 helpful votes
The lobby area is so prettily decorated it makes you happy. The pool upstairs is great. The restaurant on the ground floor is handy. The location is perfect. Right next to the MRT underground train station.
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Date of stay: December 2023
Value
Location
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Trip type: Travelled with family
Room Tip: If you can afford the room with two bedrooms and a balcony, take it. Join the loyalty scheme to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Cynthia Lim, Other at Somerset Bencoolen
Responded 25 Dec 2023
Dear Angela L, Greetings and Merry Christmas to you and your lovely family! Thank you for choosing our strategically located serviced residence for your recent holiday in our city-state and for sharing your family’s experience staying with us on Tripadvisor. We are delighted you and your lovely family had a wonderful 5 nights stay with us, and you liked spending time at our rooftop pool area. All of us are thrilled to learn you found our residence’s location with proximity to many eateries and Bencoolen MRT station convenient and ideal for you and your family to explore our city-state. We are truly humbled and appreciative of your heartwarming compliment for our team’s service. We sincerely thank you for your heartwarming compliment for our team and we sincerely assure you we shall be sharing your lovely compliment with each member of our team, who we are proud to say are our biggest assets to our residence. Thank you for making everyone feel valued and inspiring us all to strive to be the best service providers in our industry! With your experience staying at our serviced residence, we sincerely hope Somerset Bencoolen will remain as your choice lodging whenever your travels bring you and your lovely family back to Singapore, and that you will contact us if there is anything we can do to assist you and your family with your future stays at our serviced residence. Thank you for giving us the great pleasure to have been of service to you and your lovely family. All of us earnestly look forward to welcoming you back. We are at your service, and we wish all of you well. Kind regards, Cynthia Lim, Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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BB wrote a review Dec 2023
33 contributions7 helpful votes
+1
I just spent nearly three months at the Somerset Bencoolen for work. Overall, my one bedroom apartment was a very comfortable stay in an excellent location right near Bencoolen MRT, and walking distance to Bras Basah and Dhoby Ghaut. While the rooms are a little older, they are very comfortable with two AC units. Having a kitchen is handy. The location is impeccable, I was moved to a unit on the Bencoolen side which was very quiet and peaceful. I used both the gym and the pool. My only suggestion would be to vacuum a little more often, but housekeeping was generally very good. Would recommend a stay.
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Date of stay: December 2023Trip type: Travelled on business
Room Tip: Ask for a room facing Bencoolen St, they are quieter.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Cynthia Lim, Other at Somerset Bencoolen
Responded 23 Dec 2023
Dear BB, Greetings from all of us at Somerset Bencoolen! Thank you for making our serviced residence your home away from home during your recent business trip in our city-state and for taking the time to share this heartwarming review on your 77 nights stay with us on Tripadvisor. All of us are delighted you had a wonderful stay with us, and you found the 12th level one-bedroom Deluxe apartment comfortable and you found the kitchen in the apartment useful, We are indeed heartened to learn you enjoyed spending time at our rooftop pool area and gym during your stay, and we truly hope this brought you some respite from your busy work schedule. We sincerely thank you for highlighting how conveniently located our serviced residence is due to its proximity to many eateries, nearby malls and various public transport options. We are indeed very fortunate to be located in this part of the Civic District of Singapore as our guests can easily visit the nearby local attractions and having the presence of various MRT stations with lines plying different routes makes it easy for our guests to explore our city-state. All of us are truly grateful for your high recommendation for our serviced residence. This is indeed a huge compliment and reward for all of us as we firmly believe the best form of marketing our residence and services would be personal experiences and recommendations from guests who have stayed with us, and we truly thank you for your kindness and valued trust. With your experience staying with us, we sincerely hope our serviced residence will be your choice accommodation when you are back in Singapore. If there is anything we may assist you with your future stays, we invite you to contact us as we would be most glad to be of assistance to you. All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back to your home with us. We are at your service, and we wish you well. Kind regards, Cynthia Lim, Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Felicks wrote a review Dec 2023
Christchurch, NZ62 contributions14 helpful votes
+1
Finding suitable accommodation in Singapore is a sizeable challenge. Balancing important things like location and proximity to preferred interests, closeness to an MRT station, motel ammenities and of course price, are all important. After 2 years planning (thanks to COVID) my family finally settled on Somerset Bencoolen and I write this almost at the end of a 2 week stay. I am happy to say that we have been very happy with our decision. The 2 bedroom 2 bathroom apartment was perfect for 4 people with plenty of room (it’s the 2 bedroom deluxe on the website). It had 3 air conditioning units including 1 in each bedroom and a full size fridge within the kitchen. It was clean, well appointed and showed only small signs of wear and tear. On the 9th floor we hardly noticed any traffic noise and had decent sleeps. There are 12 floors in total. The only noise that did grate occasionally was people upstairs, dragging their chairs around on the tile floor in the middle of the night! Not much one can do about that I guess. The roof top pool was sizeable and the water was very pleasant with no noticeable chlorine smell or taste. As some have said, there are some loose tiles but they are actually covering water drains for the pool so it is to be expected I think but not dangerous. Note the ‘spa’ is not heated but in these temperatures, it’s probably not needed. There is an Indian fare restaurant off the main entrance on the ground floor which is very handy and well priced, who also do takeaways (back to your room if you want). There are also plenty of food options within a few minutes walk in any direction as well. The blue line MRT station has 3 entrances within 100 - 200m of Somerset Bencoolen which is close and we used that every day. The 5th floor houses clothes washers and driers. Tokens valued at S$8.00 are available from the front desk. The machines are large and work well although at $16 for a wash and dry, not exactly cheap. Our room had a clothes rack in it and we were able to dry light items in our room, overnight in the air conditioning. TIPS: We obtained and used a Wise money card (and kept the digital version of it on phone), to pay for MRT rides and most other purchases to be honest. A really easily payment option and I certainly recommend it. Also, there is a very well priced food court nearby called Food Dynasty which is on the ground floor at the intersection of Bencoolen St and Bras Basah are. It’s very close, has quite a bit of variety and pricing is the same as found in Hawker markets which was a pleasant surprise. I’ll attach a couple of menus to this post. Food at supermarkets Singapore is not cheap and so it is not surprising that both tourists and locals, tend to eat out most of the time. We effectively didn’t use our kitchen cooking facilities. We had hoped for a deck off our apartment but now see that would be pointless as the heat outside would make siting there almost unpleasant so don’t get hung up on finding a unit with a deck.
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Date of stay: December 2023Trip type: Travelled with family
Room Tip: Refer main notes.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Cynthia Lim, Other at Somerset Bencoolen
Responded 4 Dec 2023
Dear Felicks, Greetings! Thank you for giving us the great privilege and pleasure of hosting you and your lovely family at our serviced residence and for taking the time to share your recent stay experience with us on Tripadvisor. All of us are ever so grateful you decided to stay with us after 2 years of planning this family holiday in our city-state and that you are very happy with your decision. We are delighted you and your lovely family are having an enjoyable and comfortable 14 nights stay with us. All of us are heartened to learn you like the spaciousness and ambiance of the 9th level two-bedrooms Deluxe apartment you are staying in, and you enjoyed spending time at our rooftop pool area. Our management values customer satisfaction as a top priority and we are committed to our guests; and it is ever so heartening to learn this is reflected in your stay with us. We sincerely thank you for highlighting how conveniently located our serviced residence is due the proximity to many eateries and having Bencoolen MRT station directly across the entrance of our property which makes it easy for you and your family to explore our city-state. All of us are thrilled to learn you and your family explored the area and enjoyed our local hawker food in the air-conditioned food court nearby. With Singapore’s humid and hot weather, food courts are godsend because customers can feast on our local hawker fare at affordable prices in the comfort of the cool air-conditioning. We would like to assure you that your stay experience is very important to all of us, and we are at your service. Should there be anything we may assist you and your family with during your stay, please do not hesitate to let us know as we shall endeavor to make your stay with us as faultlessly enjoyable and comfortable as possible. We trust you and your lovely family will continue to have an enjoyable and comfortable stay with us, and that you will also make our serviced residence your choice lodging whenever your travels bring you back to our city-state. We are at your service, and we wish all of you well. Thank you. Kind regards, Cynthia Lim, Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nicola F wrote a review Jul 2023
Thurso, United Kingdom169 contributions85 helpful votes
We had a brilliant stay at Somerset Bencoolen. The hotel is right beside Bencoolen MRT station as well as numerous bus stops which is so handy for getting around Singapore. Fort Canning and Little India are both in walking distance, as are a lot of other places if you prefer to walk. Malls etc are also close by. All staff that we encountered were friendly and helpful. The apartment we stayed in (2 bed apartment) was super spacious and clean, and the beds were so comfy. Aircon was brilliant which was much needed in the Singapore heat. In terms of kitchenware, the pots and pans provided were very limited, however we managed. Having a fridge/freezer etc is very handy. There is a laundry room in the hotel and we made use of this quite a lot, slightly on the expensive side but very handy if you want to pack light or get a lot of your laundry done before you head home. The pool and kids playpark were great, however I would say the pool tiles could do with some general upkeep as a few were loose and sharp, so I would say pool shoes are a must for little ones. I would definitely recommend staying here and will do if I am ever to visit Singapore again.
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Cynthia Lim, Other at Somerset Bencoolen
Responded 5 Jul 2023
Dear Nicola F, Greetings! Thank you for choosing our centrally located serviced residence for your family’s holiday in Singapore and for sharing such a heartwarming review on your experience staying with us on Tripadvisor. We are delighted your lovely family and you had a wonderful 9 nights stay with us, and you like the ambiance and spaciousness of the 12th level two-bedrooms Deluxe apartment you stayed in. Regarding your feedback on the quantity of cookware in our apartments, please allow us to share that our team would be most glad to provide additional crockery, cutlery and cookware upon the request of our guests, and we sincerely hope you will approach our team for items you may require when you next stay with us. All of us are thrilled to learn our residence’s location with proximity to many eateries, malls and various transport options added value to your stay with us. We are indeed fortunate to be so strategically located especially with Bencoolen MRT station just across from our property as this allows our guests to conveniently explore our city-state. We sincerely thank you for your valuable feedback on the loose tiles at our rooftop pool area and we assure you we will carry out the needed corrective works. We are truly grateful for your strong recommendation for our serviced residence, especially when we note your lovely family and you have travelled far and wide! Thank you for such a heartwarming gesture and your valued trust. It brings us much joy to know you and your lovely will be returning to stay with us again and we assure you we shall do everything it takes to make us deserve your valued trust.. If there is anything we can assist with your stay at our serviced residence, we invite you to contact us as we would be most glad to be of assistance to you and your family. Thank you for giving us the great privilege and pleasure to have been of service to you and your lovely family. All of us eagerly await to welcome you and your family back and be of service to you again. We are at your service, and we wish all of you well. Kind regards, Cynthia Lim, Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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wandring1 wrote a review Jul 2023
Melbourne, Australia113 contributions28 helpful votes
The one-bedroom Premier room was well-equipped and spacious. Good quality appliances were supplied. Tastefully furnished. Across the road from the Downtown MRT line which is convenient for getting to and from the airport (and many other places). The location is excellent, with many eateries nearby. It is easy to find a western-style breakfast in the same block. Or walk south to the hawker centre for a broad range of food. Walk north for good quality late-night Thai restaurants. The main hotel building is solid. So, there is no noise from the main road, neighbours or underground trains. We hardly noticed the daytime removation works. Peaceful rooms. Good aircon. Service staff were all good . Cleaning staff were particularly efficient daily. Wifi was provided free; faster speeds for ASR members (worth joining). Great value when compared to other Singapore hotels. Recommended!
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: The Putra Minang restaurant at ground level serves Indonesian food and is popular with the locals.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Cynthia Lim, Other at Somerset Bencoolen
Responded 2 Jul 2023
Dear Scenic52609493437, Greetings from all of us at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence for your recent holiday in Singapore and for taking the time to share your stay experience with us on Tripadvisor. We are delighted you had an enjoyable and comfortable stay with us, and you like the ambiance, cleanliness and spaciousness of the one-bedroom Premier apartment you stayed in. We are heartened to learn you found our residence’s central location with proximity to many eateries convenient and having Bencoolen MRT station directly in front of our property ideal as you could easily explore our city-state riding on our well connected mass rapid train network. All of us are truly humbled and appreciative of your heartwarming compliment for our team’s service ,and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making our team members feel valued too! We sincerely thank you for your recommendation for our serviced residence. This is indeed a huge compliment and reward for all of us as we firmly believe the best form of marketing our residence and services would be personal experiences and recommendations from guests who have stayed with us, and we are truly grateful for your valued trust. With your recent experience staying with us, all of us truly hope our serviced residence will be your choice accommodation in Singapore. If there is anything we can assist with your future stays, we invite you to contact us as we would be most glad to be of assistance to you. Thank you for giving us the us the great privilege and pleasure to have been of service to you. We earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. Thank you for your valued support. Kind regards, Cynthia Lim, Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Siski G wrote a review Apr 2023
Batam, Indonesia50 contributions17 helpful votes
stay here with my family and we absolutely love it, bath tub, fully equip kitchen, nice and comfortable living room despite the lumpy couch. They have a walk in closet in the room that can fit my large luggage . altough the bathroom seems old and perhaps good if they can do more upgrade but it works well for us. 3 min away from bencoolen MRT station and the hotel have small starbucks self service machine for me to enjoy my morning coffee. Will stay here again :)
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Cynthia Lim, Other at Somerset Bencoolen
Responded 1 May 2023
Dear Siski G, Greetings from Somerset Bencoolen! Thank you for choosing our serviced residence for your recent family holiday in Singapore and for reviewing your recent 4 nights stay with us on Tripadvisor. All are delighted you and your lovely family had a great stay with us, and you like the ambiance and spaciousness of the 10th level one-bedroom Deluxe apartment assigned for your stay. All of us are indeed heartened to learn you find our central location with proximity to many eateries and having Bencoolen MRT station directly in front of our property convenient and ideal for exploring our city-state. We sincerely thank you for your valuable and candid feedback about the condition of the bathroom and the sofa in the apartment your family and you stayed in, and we are sorry for any disappointment and discomfort caused to you. Please be assured we will be sharing your feedback with the relevant people so they can review improvement plans. It brings us much joy to learn you will be returning to stay with us again and we assure you we will do all possible to be deserving of your valued trust and support. Please be assured your stay experience is important to all of us. We invite you to contact us if there is anything we may assist you with as we would be most glad to be of assistance to you and your family. Thank you for giving us the great pleasure and privilege to be of service to you. All of us earnestly hope Somerset Bencoolen will always remain as your choice lodging whenever your travels bring you back to our city-state. We are at your service, and we wish you and your family well. Kind regards, Cynthia Lim, Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Austin J wrote a review Apr 2023
2 contributions1 helpful vote
Great apartment with quality white goods. We found no fault and it is perfectly situated across the road from the downturn line and the circle line 1 street over. The concierge team are excellent with a huge thanks to Hisham who went the extra mile, who did everything with a smile, great customer service. We would stay again without hesitation
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Date of stay: March 2023
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Cynthia Lim, Other at Somerset Bencoolen
Responded 25 Apr 2023
Dear Austin, Greetings! Thank you for taking the time to leave us an awesome review of your experience at our serviced residence on Tripadvisor and for letting us know you and your lovely wife had a wonderful stay with us. All of us are heartened to learn you like the ambiance and décor of our apartment and facilities, and you like our serviced residence’s location with easy accessibility to many eateries, shops and having Bencoolen MRT station just across the property which made it convenient for your wife and you to explore our city-state. All of us are truly humbled and appreciative of your inspiring and lovely compliment for our team’s service especially the service from our Guest Service team member Hisham. We humbly admit we are privileged and proud to have Hisham as part of our team as he and his colleagues work diligently, and they are fully committed to creating memorable stay experiences for our guests. Your compliment has definitely brought great encouragement to Hisham and the rest of our team to strive for service excellence and continue to provide the best service possible. Please be assured we will be sharing your heart-warming compliment with Hisham and our team members and thank them for their contribution in making your stay with us a success. Thank you for making our team members feel valued!. All of us are truly grateful and elated your lovely wife and you shall be returning to stay with us again. If there is anything we may assist you with, we invite you to let us know as it would be our pleasure to be of assistance to you, as always. Thank you for giving us the immense privilege and pleasure of hosting you and your lovely wife. The team earnestly looks forward to welcoming you back soon. We are at your service, and we wish both of you well. We truly appreciate your valued support and trust. Thank you. Kind regards, Cynthia Lim, Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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peter cliff111@gmail.com wrote a review Apr 2023
Ramsgate, United Kingdom40 contributions2 helpful votes
Not much to say the first room was a dump horrible smells the next day given a new room a standard room payed for a deluxe one no bathrobe dining room table or city view and it cost you £12 to do your washing on level 5 if you wist to stay here look at all the other reviews on other sites before I wish I did would I stay again not on your nelly go so where else
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cynthia Lim, Other at Somerset Bencoolen
Responded 11 Apr 2023
Dear rustydog48, Greetings. We deeply regret to learn you and your wife did not fully enjoy your 3 nights stay at our serviced residence and we are truly sorry for the disappointment caused to you. Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us, and we are taking your feedback seriously. Unfortunately, as you did not inform our Guest Service team member of the smell in the initial 9th level one-bedroom Deluxe apartment assigned for your stay and only asked for a room change the following morning, our housekeeping team could not refresh this apartment, nor could our Guest Service team assign you and your wife with another room on the day of your check-in as this would alleviated the discomfort caused to you and your wife. We truly appreciate your feedback on the various matters you have shared, and we assure you our various management teams will review our current processes from improvements. While we constantly strive to maintain the highest standard of customer satisfaction, it is most unfortunate we have fallen short of your expectations. We sincerely hope to welcome you and your wife back, giving us an opportunity to create a better stay experience for you. We wish you and your wife well and the best in your endeavours. Thank you. Kind regards, Cynthia Lim, Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sofa On A Sock wrote a review Mar 2023
San Francisco, California1141 contributions107 helpful votes
+1
Stayed here for a week and it was a decent experience. Booked direct with ASR with a cash and points combo and my apartment was ready upon arrival. Received an email confirmation with check in details a few days prior to arrival. Upon arrival, the check-in agent was masked and the process was quick. Requested for a high level apartment and managed to get a unit on the top floor. The apartment itself has been remodeled and is slightly higher end than their Citadines brand. The property itself is somewhat dated. The kitchen has been refreshed with new appliances although the cabinets have merely been painted. The living room has new flooring although the decorative lighting above the TV was non-functional and the sofa cushions were on their last legs... The bedroom featured a queen bed with a squeaky rolling foundation. The mattress was firm and slightly lumpy. Blackout curtains worked well and the bedroom was very quiet ensuring a good night's rest. The TV in the bedroom was tiny and the premium business channel was blurry. ...I didn't quite understand the desk next to the TV in the bedroom. The walk in closet was huge with a digital combination in-room safe, drawers, as well as two rows of hanging space, a laundry basket, along with disposable slippers. The bathroom was dated although functional. Shower pressure was great and the huge bottles of liquid body wash, shampoo, and conditioner were great. The towels were on the thinner side. The bathroom only had bath and hand towels. Notably missing were face towels... Facilities at the Somerset included a rooftop pool and jacuzzi along with a fitness center. On the 5th floor, there was an outdoor play area for kids along with a set of laundry machines at $8+ tax per each load. Each load took 45 minutes or so. The fire alarm did go off during my stay and uncovered that some of the smoke doors were propped open at the apartment level along with the lower parking garage level. On a separate occasion, attempted to inform the property that the fire alarm panel on my floor was beeping and flashing due to a fault and realized that no one picked up when calling 0... The front desk attendant was there when I went downstairs... Wifi was complimentary and higher speeds were provided for ASR members. Ductless air conditioners worked well in the apartment with a unit in the living area and another in the bedroom. There is no air conditioning in the lift or hallways. The area is very central and convenient with the Bencoolen MRT station right across from the entrance and the yellow line a few minutes walk away. There is the Albert Centre hawker center 8 minutes walk away along with numerous eateries within a 2 minute walk.
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Date of stay: March 2023Trip type: Travelled solo
Room Tip: High level is quiet
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Response from Cynthia Lim, Other at Somerset Bencoolen
Responded 11 Mar 2023
Dear SofaOnASock1, Greetings from Somerset Bencoolen! Thank you for choosing our serviced residence for your recent visit to our city-state and for taking your valuable time to share your detailed feedback on your stay experience with us on Tripadvisor. We are heartened to learn you had a pleasant week-long stay with us, and you found our central location with proximity to many eateries and several public transport options convenient. We sincerely apologise for the discomfort and inconvenience caused to you by the false fire alarm and for any disappointment caused to you when you tried calling our Guest Service team, but no one answered your call. First and foremost, we sincerely thank you for your kindness and thoughtfulness for highlighting the fault with the fire alarm panel on the 12th level corridor. We assure you our Guest Service Manager will investigate your feedback and counsel our team member concerned. We will also stress the importance of attending to all calls made to the reception because some calls would warrant our immediate attention and action. Your comments are essential to educating our staff about good and bad service, and we shall ensure your feedback will be given to all. Thank you. We truly appreciate your feedback about the slightly lumpy mattress, squeaky and rolling bed and sofa cushions, and our management will be sharing your feedback with the relevant persons so they can review change of these items. In addition, our Engineering team will be checking the one-bedroom Deluxe apartment you stayed in and carry out the needed corrective works on non-functioning lights above the TV in the living room and the fuzzy premium business TV channel. We are truly appreciative of your feedback as it is through our guests’ feedback like yours that we know how our guests feel when they stay with us, and this allows us to improve in the areas we lack. All of us truly hope the distractions you experienced during your stay will not deter you from staying with us again. If there is anything we may assist with your future stays at our serviced residence, we invite you to contact us as we would be most glad to be of assistance to you. We sincerely thank you for giving us the great privilege and pleasure to have been of service to you and for enrolling as our Ascott Star Rewards member. All of us earnestly look forward to welcoming you back. We are at your service, and we wish you well. Kind regards, Cynthia Lim Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£160 - £232 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
somerset bencoolen singapore
LOCATION
SingaporeSingaporeBencoolen / Rochor / Central Area/City Area
NUMBER OF ROOMS
107
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SOMERSET BENCOOLEN - Updated 2024 Reviews (Singapore)

Frequently Asked Questions about Somerset Bencoolen
Which popular attractions are close to Somerset Bencoolen?
Nearby attractions include National Museum of Singapore (0.2 miles), The Mind Cafe Mega (0.08 miles), and Lost Sg (0.1 miles).
What are some of the property amenities at Somerset Bencoolen?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Somerset Bencoolen?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Somerset Bencoolen?
Guests can enjoy free breakfast and free instant coffee during their stay.
Is parking available at Somerset Bencoolen?
Yes, parking is available to guests.
What are some restaurants close to Somerset Bencoolen?
Conveniently located restaurants include The Mind Cafe - Mega Outlet, Whitegrass, and 25 Degrees.
Are there opportunities to exercise at Somerset Bencoolen?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Somerset Bencoolen located near the city centre?
Yes, it is 0.9 miles away from the centre of Singapore.
Are any cleaning services offered at Somerset Bencoolen?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Somerset Bencoolen?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to Somerset Bencoolen?
Many travellers enjoy visiting Battlebox (0.4 miles), Fort Siloso (3.9 miles), and Emerald Hill (1.4 miles).