Peter and Lorena are such great owners! They help you with every question and they can do every kind of traip or qustion you have. We had the most great time here and did and saw a lot! We had the best time over here! Go!

El Refugio is very cool, as is the staff!! Very friendly, helpfull and easy-going! The bad part was our room... We stayed in one of the double rooms on the bottom floor. When half of the hostal got up in the morning to climb the volcano, we had the feeling everyone was walking around on the wood floors over our... More

Sorry to be a party pooper for a hostel which normally gets rave reviews but.... this hostel has a lot going for it although it was sometimes a bit of a stressful experience because of the following: - not enough bathrooms - bit annoying having people trying to get in every 2 minutes when you are trying to have a... More

We booked this hostel on the internet for two nights. When we arrived very early in the morning they were already up and about and gave us some thee and a detailed explanation about the town and all the things you can do around it. We immediately booked two nights extra which we really needed, there is lots to do.... More

Loved this place...can't ask for a better welcome off a long bus ride than a glass of wine! It's a bit of a mishmash with the rooms...try to get one inside rather than the yurts in the garden (sweltering in the sun). The kitchen an bathrooms are a bit cramped. But the staff are really friendly and helpful and the... More

Lots of people love this hostel and I can understand why. The beds are great, it is well maintained, and the staff are friendly and enthusiastic. I rang them using skype to reserve and they were very helpful. The hostel itself is made of wood. This makes it quite noisy- general wood creakiness, other people jumping out of bunkbeds above... More

Coming into the hostel I found it to be actually very nice. It has a large common area and wood furnishings. The dorm rooms by contrast are cramped and filthy, the two bathrooms can't handle the amount of travelers being amassed in this small residential house. The worst part was is the flea infestation, by two nights I was covered... More

Great place to meet other travelers. The staff is super helpful, We received a detailed explanation of all the options in and around Pucon. We slept in the 3 person Dome and it was more than ok. It gets a little warm around 10AM but by then it's time to wake up anyways. A perfect location close to the mayor... More

Its like staying in a lodge with your mates. Cosy and clean, hot water in the showers and wifi not a problem. The staff are super friendly and eager to help you make the most of your stay by recommending activities, things top see and do in town, where you can buy cheap groceries and the best restaurants and bars.... More