After trying to save some money we decided to splurge a little one night here. Although rooms were listed at $160 a night they had a special and we only paid $94 including breakfast. I enjoyed the warm pool and the view from the room was incredible. The breakfast was also great. The people who work there were helpful, polite... more

We stayed here for one night on our way to Pucon. It is a large hotel that caters to tourists: they come in by the busful. We had a standard double room on the main floor. It was quiet, had a wonderful view of the lake, was clean and modern, but very small. I have found that hotel rooms in... more

This hotel is fine for a day, maybe two, but there are better places in town. The room was fine, kind of small, the view was nice, but the place is a little dark and dingy and in need of an upgrade. The food was ok, nothing great, and the service was fine. It's a large place, seems to be... more

I stayed here with a group for a weekend. The positives: Beautiful lake view Nice lounge area with fireplace-lots of drinks and snacks available throughout the day and into the night Many breakfast options Calm and quiet in the rooms Nice bathrooms held laptops behind the front desk for security pleasant staff The negatives: Room smelled musty Pushy, loud obnoxious... more

Our travel agent in Australia booked our room and it was very good. A high level, corner room with a wonderful view of the lake. Only had breakfast in the hotel and it was average but not much service from the staff. We ate in the town and had good food there. Swam in the indoor pool but showers and... more

Santiago travel agent booked my wife and me for 3 nights at this Puerto Varas Hotel. Based on Tripadvisor reviews, I specifically asked for a room in the new section of the hotel. We were placed in the old section in the smallest room I have ever seen, one floor above the main entrance, with its window overlooking the entrance,... more

Other reviewers advised to stay in the new part of the hotel but that was at a substantially higher rate than our travel agent booked us at. The room was small, no AC and construction jack hammers were blasting 10 feet from our room at 3:00pm when we were taking a nap. I believe this was only temporary and not... more

The shower are made for local "mapuches" that are shorter than 5.5in. The hotel has a new area and an old area. Make sure you stay on a Executive suite which is a basic international suite, otherwise you may fall to the catacombs of the very old area. The bathroom and the bed were too small. more

Hotel is nice, has both newer and better rooms and an older wing. Most have lake views. Hotel restaurant bad. There are many nice restaurants in the area. Maitre'd not helpful and food bland, bad, and cheap. Even frozen peas can be made even worse buy this kitchen! Desk staff nice, but not very knowledgable. Hotel very clean and comfortable,... more