Wow! What an experience. The W Santiago is better than great, it’s fantastic. The entire staff, especially Manuela, really take the company’s slogan – “Whatever, Whenever”, seriously. We had previously stayed at the Ritz Carlton and found it sterile, unfriendly, and unhelpful – not to mention having money stolen from our stored bag. While W hotels are not usually our... more

We used Starpoints to stay here. We would not have paid the $400 a night. This place is brand-spanking new and is a typical W, techno music, staff in all black. However, they are very helpful and the Las Condes neighborhood is very safe, quiet as it is high end and residential. We skipped the breakfast in the lobby, a... more

I stayed at the W Santiago for 3 night on November 2009, and must say that I was one of those people that thought that bad service cannot spoil an hotel if rooms were good. Well, I learned how important it is to have a good service the hard way. The hotel has been open recently, and I guess because... more

Great place, great vibe, excellent service from the staff more

My sister and I stayed for a week-end at this great property and must say it was a wonderful experience. The reception area is trendy +++ and the staff were very accommodating. We ordered room service on the first night, presentation, timing and quality of food was exceptional. There's music all around, in elevators & common areas. The complimentary Apple... more

I cannot begin to tell you how amazing this hotel was. Its a beautiful place, but the people who work there are even more impressive-from the doormen to the desk people to the concierge. We used this hotel as our base in Chile, and each time we came back, it got better. The location is great (2 blocks to the... more

Had a great experience here. The staff was incredibly welcoming and helpful; they recommended a great place to eat, what to see in the city, and arranged for a taxi that fit a huge ski bag to take me to the airport at the end of my stay. When I arrived they took note of my Starwood Preferred Guest Gold... more

The hotel has been open approximately 2 weeks upon my arrival. The level of attentive service is something I haven't experienced at Ritz Carlton or Four Seasons. The employees at the W Santiago have been trained well and are eager to please. The style of this hotel is amazing. The lobby area is simply stunning. I can only imagine the... more

The hotel had opened for business only 4 days ahead of our stay, and some of the facilities (pool, gym) weren't yet open. But the restaurant, bar and ante rooms were. The latter boasts a fabulous open-plan long forum decorated in a truly inspired blend of top end interior fashion; it's super-comfy, modern/funky/ultra cool, luxuriant and highly inviting. The bar's... more