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Premium Tours & Lodging Lyon Condominium Reviews, Santiago

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Premium Tours & Lodging Lyon

Av. 11 de Septiembre 2170 | Providencia, Santiago 7500000, Chile
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Premium Tours & Lodging Lyon
29 traveller photos
Ranked #37 of 180 Speciality lodging in Santiago
4.5 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
    10
    11
    3
    0
    1
Date Rating
New York City, New York
1 review
“Stay away from this place”
1 of 5 stars Reviewed 11 May 2013

It's been my worst experience in an apartment or hotel. Once arrived I found out that the window didn't lock and since the balcony was easily accessible and Santiago doesn't look like a very safe city I asked to fix it or change my apartment. The management was helpful on this. But since then I always had problems with dirty... More

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Pedro F, Public Relations Manager at Premium Tours & Lodging Lyon, responded to this review
22 May 2013

Dear guest, First of all we would like to thank you for sharing your experience with the TripAdvisor community. We regret to hear that your experience at our hotel wasn't up to your expectations. Comments like yours are a very valuable tool since it helps us to improve our service and quality every day. Regarding safety, Santiago is one of... More

Perth, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Very good”
4 of 5 stars Reviewed 19 November 2012

Comfortable, quiet enough, spacious, safe. There is a 24/7 doorman, but the staff work normal hours. There is a little convenience store on the same block to get groceries etc. Rooms have a toaster, kettle, fridge, freezer, cooking utensils, and a basket of food goodies each day. Makes it cosy. Cable TV. Rooms are clean, just a little dusty. Beds... More

Was this review helpful? Yes 1
Pedro F, Public Relations Manager at Premium Tours & Lodging Lyon, responded to this review
28 November 2012

Hi, Thanks for sharing your comments with the TripAdvisor community. We are very glad you enjoyed your stay with us. Indeed we try to make you feel at home rather than at a standard hotel, that's always our goal. We hope to see you back in the near future. Very best, Premium PR Management More

1 review
1 helpful vote 1 helpful vote
“Nordstrom style of customer service, the best!”
5 of 5 stars Reviewed 24 October 2012

I have been to Chile 3 times before and have always had a stressful experience, from the crazy drivers, to lack of customer service and horrible help of directions. Everything has now changed by staying at Premium Tours and lodging on Avenida 11 de Septiembre. I had emailed Soraya regarding reservations 2 weeks prior to my trip. She was so... More

Was this review helpful? Yes 1
Pedro F, Public Relations Manager at Premium Tours & Lodging Lyon, responded to this review
28 November 2012

Hi Rogano, Thanks for your kind words. We will definitely pass your compliments to Soraya who we are sure will be thrilled to hear from you. We truly hope to see you back in the near future. Very best, Premium PR Management More

Buenos Aires, Argentina
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
“Comfortable, great location, poor service”
3 of 5 stars Reviewed 5 April 2012

Spent a long week end with my daughter, the apartment was very comfortable and well located. We didn't know there was no maid service on Sundays, so it was a bad surprise when we came back from a long cycling tour to find out that the apartment hadn's been cleaned up. Besides that, all other services were ok, at a... More

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See 3 more reviews by PedroC1 for Santiago
peflores, Public Relations Manager at Premium Tours & Lodging Lyon, responded to this review
3 October 2012

Hi Pedro, Thanks for your review and your comments. We are very glad you had a good experience at our hotel. As for maid service on sundays, we will make sure to better inform the guests from now on. Very best, Premium Tours Lodging PR Management More

Ulcinj, Montenegro
Top Contributor
52 reviews 52 reviews
37 hotel reviews
Reviews in 31 cities Reviews in 31 cities
55 helpful votes 55 helpful votes
“Location, location, location!”
4 of 5 stars Reviewed 18 March 2012

The "Premium Tours & Lodging Lyon" is a company that manage some apartments in an apartments building in Santiago. So, you must know, it's not a hotel or an apart-hotel, you'll rent an one bedroom apartment for the days you've payed. The location is amazing, really close to the subway, two supermarkets and to a lot of eating options (McDonald's,... More

Was this review helpful? Yes 1
See 4 more reviews by EricArthurBlair for Santiago
peflores, Public Relations Manager at Premium Tours & Lodging Lyon, responded to this review
3 October 2012

Hi Eric, Thanks for your comments. We take them very seriously. Yes, you are right, we are not a standard hotel. We offer upscale accommodation in one of the best locations in Santiago. We hope to have you back in the near future. Best, Premium Tours Lodging PR Management More

Florence
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Awesome experience”
5 of 5 stars Reviewed 15 March 2012

I was in Santiago several weeks ago and i found this site through the internet, It was a wonderful experience, the bed is perfect, cable tv, the bathroom clean and nice. the services is a must. The locations is probably the best part, in the middle of everything in Providencia district, for the price I just paid everything was perfect.... More

Was this review helpful? Yes 1
peflores, Public Relations Manager at Premium Tours & Lodging Lyon, responded to this review
3 October 2012

Hi Max, Thanks for your kind words. We are very glad you enjoyed your stay with us. We hope to see you back in the near future. Very best, Premium Tours Lodging PR Management More

Recife, PE
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Going back, for sure!!”
4 of 5 stars Reviewed 7 February 2012

What a pleasant surprise this flat proved to be! The room is clean and well furnished, equipped kitchen, friendly staff. But the big difference was the location: close to markets, exchange houses, department stores, restaurants and subway (this one is really close!!!). All this at an attractive price. I surely indicate this flat.

Was this review helpful? Yes 1
peflores, Public Relations Manager at Premium Tours & Lodging Lyon, responded to this review
3 October 2012

Hi Lilian, Thanks for your comments. We appreciate the time you took to share your experience with the rest of the TripAdvisor users. We hope to see you back in the near future. Very best, Premium Tours Lodging PR Management More

Rosario, Argentina
Top Contributor
69 reviews 69 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Excelente elección”
4 of 5 stars Reviewed 15 May 2013
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See 5 more reviews by Hector075 for Santiago
Pedro F, Public Relations Manager at Premium Tours & Lodging Lyon, responded to this review
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22 May 2013

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Rosario, Argentina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“EXCELENTE UBICACION Y COMODIDADES”
5 of 5 stars Reviewed 3 May 2013
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See 3 more reviews by MARIA312809 for Santiago
Pedro F, Public Relations Manager at Premium Tours & Lodging Lyon, responded to this review
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7 May 2013

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Sao Paulo, SP
1 review
“Excelente localização!”
4 of 5 stars Reviewed 5 February 2013
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Pedro F, Public Relations Manager at Premium Tours & Lodging Lyon, responded to this review
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11 February 2013

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Additional Information about Premium Tours & Lodging Lyon

Address: Av. 11 de Septiembre 2170 | Providencia, Santiago 7500000, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Bar/Lounge Fitness Centre Free High-Speed Internet Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 180 Speciality lodging in Santiago
Price Range: ££
Official Description (provided by the hotel):
Fully furnished modern apartment in the heart of Santiago, just steps away from the Manuel Montt subway station. We also offer premium apartments in the beautiful coastal city of Viña del Mar, just an hour away from Santiago. ... more   less 
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Av. 11 de Septiembre 2170 Providencia
Santiago 7500000
Chile
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