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Crowne Plaza Hotel Santiago Reviews

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All 157 Santiago hotels

Crowne Plaza Hotel Santiago

4.0 of 5
136 Avenido B O'Higgins | P.O. BOX 488-correo 21, Santiago, Chile (Santa Lucia)
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Crowne Plaza Hotel Santiago
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Ranked #18 of 157 hotels in Santiago
4.0 of 5 stars 321 Reviews
Most recent review
“Perfectly acceptable short stay”
5 of 5 stars Reviewed 6 June 2013
Chris J Epsom, United Kingdom
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321 reviews from our community

Traveller rating
    139
    130
    42
    8
    2
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Families
43
 
Couples
107
 
Solo
30
 
Business
84
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Epsom, United Kingdom
Senior Contributor
35 reviews 35 reviews
31 hotel reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
“Perfectly acceptable short stay”
5 of 5 stars Reviewed 6 June 2013

Friendly staff, good location and good sized rooms make this a very pleasant hotel. Check-in was smooth and the staff friendly. We had an executive room which was a good size, had a good bathroom and generous toiletries. Nice views over the city from the our room. The lounge was modest but alcoholic drinks were available late into the evening... More

Was this review helpful? Yes
Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review
17 June 2013

Dear Chris J, Thank you for writing your comments about your experience at our hotel. We truly appreciate that you liked our facilities and service. Also, we are sorry to hear that you had problems with the transportation service, we are sharing this review with them, in order to improve their service and this kind of situation will not happen... More

Australia
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
“Old school class”
5 of 5 stars Reviewed 30 May 2013 via mobile

Stayed at this hotel for our last 2 days of a 10 day tour of Chile from Australia organised by Chimu Adventures. I highly recommend Chimu for travel anywhere in SA (well organised & cheapest). This hotel is old school class. Beautiful decor which makes you feel like your mingling with the rich & famous even if its only for... More

Was this review helpful? Yes 1
Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review
5 June 2013

Dear Rugbybee222, We truly appreciate your review about your recent stay at our hotel. We are pleased to read that you enjoyed your time with us, and you liked our hotel and service. I really hope you can come back to our property and enjoy again all our facilities and our staff. King regards, More

Indianapolis, Indiana, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Excellent service, the hotel has a very customer service oriented manager”
5 of 5 stars Reviewed 19 May 2013

I stayed with my family in the Crown Plaza for 5 nights last month, what impressed me the most was the attention and help I received from the hotel manager Mr. Antonio Mansilla, although he was on vacation he took the time to answer my emails promptly and took care of my request. A very friendly hotel crew from the... More

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Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review
20 May 2013

Dear Maher H, Thank you for your wonderful comments, we are delighted that you had a great experience in our hotel. I will forward your thanks to Antonio and the rest of the team, they will be pleased to hear that they go beyond your expectations. We look forward to welcome you again! Best regards, More

Universal City, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Superior Service throughout”
5 of 5 stars Reviewed 18 May 2013

This hotel has a great location near some of the best attractions, museums, and restaurants. While the hotel has been a part of Santiago for many years it is best known for it's outstanding service, huge amounts of meeting space and excellent restaurant and room service. The food here is outstanding compared to other restaurants in the city making it... More

Was this review helpful? Yes 1
Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review
20 May 2013

Dear tvladdict8171, Thank you for your excellent review and for sharing your experience of your stay with us and the travelers. We are pleased to read that you enjoyed our service, location and facilities. Also, our Chef and his team will be glad to know that you liked their work. We hope to welcome back again sometime soon. Sincerely, More

Auckland Region, New Zealand
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Convienient and Comfortable.”
3 of 5 stars Reviewed 8 May 2013

A nice and comfortable room with interesting views of the city and Andes Mountains. We arrived early in the morning and were taken to our room straight away. Lovely to be able to freshen up and get off sightseeing. The decore was a little tired, but clean and everything worked. The buffet breakfasts were great with lots of variety of... More

Was this review helpful? Yes
See 4 more reviews by Lyndaanne16 for Santiago
Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review
17 May 2013

Dear Lyndaanne16, Thank you for posting you review of your recent stay in our hotel, we are delighted that you enjoy our location and the attractions near by. Our Chef will be glad that you like our breakfast, and I will share your comments with his team. We hope that we can host you in a near future. Best regards, More

Auckland, Auckland, New Zealand
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
“Excellent”
5 of 5 stars Reviewed 5 May 2013

As a result of air travel disruption arrived here and very late. Even though we were 'budget' guest as the airline was paying for basic costs we were treated so well. All employees were terrific, food delicious, location ideal.

Was this review helpful? Yes
Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review
6 May 2013

Dear RoRo2013, We truly appreciate your positive review about your recent stay at our hotel. We will share your fantastic comments with our staff; it will encourage them to continue providing the excellent level of service that you experienced. Thank you for sharing your comments and we look forward to welcome you again! King regards, More

Perth, United Kingdom
Top Contributor
62 reviews 62 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
82 helpful votes 82 helpful votes
“Professional courtesy”
4 of 5 stars Reviewed 28 April 2013

After a long flight from the UK , it was blessed relief to be welcomed on arrival at 10am by a smiling receptionist with the words " we have a room already made up so you are welcome, as a professional courtesy, to check in now." Check in was super efficient. The room is large, with a big comfortable bed,... More

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Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review
6 May 2013

Dear Anster, We would like to thank you for you feedback about your recent stay at Crowne Plaza Santiago. We are pleased that you had a positive experience in our hotel and that you find our staff professional and courteous. Also, I already share your comments with the team in order to improve the items where we did not meat... More

Mt Martha, Australia
Senior Contributor
47 reviews 47 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
37 helpful votes 37 helpful votes
“Average for this standard of hotel”
3 of 5 stars Reviewed 17 April 2013

We booked into the Crowne Plaza after a long haul flight from Auckland, New Zealand. The hotel had spacious comfortable room with twin double beds. The location was very convenient in the centre of the CBD and easy walking distance to Providencia. The staff were professional but impersonal. The restaurant was like a large cafeteria with no atmosphere and was... More

Was this review helpful? Yes 1
See 3 more reviews by robandshelley01 for Santiago
Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review
19 April 2013

Dear robandshelley01, Thank you for posting your experience at Crowne Plaza Santiago, we feel very disappointed when we are not able to exceed our guest’s expectation, and we will work hard in order to improve it. We hope that you can give us the opportunity to welcome you back in the future to show our efforts. Sincerely, More

Vancouver, Canada
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
34 helpful votes 34 helpful votes
“Watch out for extra charges!”
4 of 5 stars Reviewed 9 April 2013

My only complaint about this hotel is the extra charges: about $10 US per day for Wi-Fi in room, $20 per 24 hours for parking, and $20 per person for breakfast buffet. My wife and I stayed here for 3 nights at the end of 3 months travelling in Chile and Peru. This is the most expensive hotel we stayed... More

Was this review helpful? Yes 1
See 2 more reviews by Walk_in_Beauty for Santiago
Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review
10 April 2013

Dear Walk_in_Beauty, We want to sincerely thank you for taking the time to write your comments about your recent stay at our hotel. We feel very pleased that you enjoyed our facilities and location. And in reference to the extra charges that you mentioned we will share your observations with our management team in order to continue improvement. Once again... More

Madison, Indiana
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Great location”
4 of 5 stars Reviewed 8 April 2013

We stayed in this hotel in order to attend to attend Lollapalooza Chile 2013. It was a fantastic chocie. I had originally booked the W, but the prices were outrageous. The beds are comfy, well located - restaurants and metro only blocks away. As gold members, we received water and a bottle of wine. A nice touch. Each employee we... More

Was this review helpful? Yes 2
Alejandra S, Director of Sales at Crowne Plaza Hotel Santiago, responded to this review
10 April 2013

Dera pvtsms, First of all we would like to thank you for taking the time to share with us such positive observations about your recent stay at our hotel, our staff will be pleased with your comments and encourage them to keep providing a good service. Also…wait for July news about new benefits for our elite members, you will be... More

 
 
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Crowne Plaza Hotel Santiago
4.0 of 5 stars 321 reviews
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Hotel Summarization (Beta)

What travellers say

  • “Room service” (10)
  • “Breakfast buffet” (6)
  • “Good location” (5)

What travellers search

  • crowne plaza santiago de chile
  • crowne plza santiago

Additional Information about Crowne Plaza Hotel Santiago

Address: 136 Avenido B O'Higgins | P.O. BOX 488-correo 21, Santiago, Chile
Phone Number:
Region: Chile > Santiago Metropolitan Region > Santiago > Santa Lucia
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotels in Santiago
#16 Family Hotels in Santiago
#22 Business Hotels in Santiago
Price Range: ££
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Crowne Plaza Santiago Hotel is ideally located in midtown Santiago at the entrance to Providencia and the principal stree area, the business and cultural center of the city. Our rooms offer spectacular views of the city and the Andean Mountain Range. Rooms are equipped with high speed internet dataports upon request, WI-FI, two-line telephone, coffee-maker, iron and ironing board. Only minutes away from the Downtown area we are ideally located close to shopping and business, government offices, very close to the Presidential Palace 'La Moneda'. Two blocks away from the Metro Station and Santiago's best tourist areas. Come visit us, at the Crowne Plaza Santiago Hotel and enjoy our five star service, whether on business or leisure, we will make your stay an unforgettable one. Bienvenidos a su casa en el Crowne Plaza Santiago. ... more   less 
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Also Known As:
Crowne Plaza Santiago
Santiago Crowne Plaza

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Crowne Plaza Hotel Santiago
136 Avenido B O'Higgins P.O. BOX 488-correo 21
Santiago
Chile
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