We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 138 Santiago hotels »

The Ritz-Carlton Santiago

5.0 of 5
Calle El Alcalde No. 15 | Las Condes, Santiago, Chile
Slideshow
Amenities
Ranked #11 of 138 hotels in Santiago
4.5 of 5 stars 185 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

185 reviews from our community

    Trip type
Traveller rating
    111
    48
    13
    11
    2
Date Rating
33176roman
Mexico City, Mexico
Reviewer
5 reviews
1 helpful vote
3 of 5 stars Reviewed 19 February 2012 NEW

nice hotel slightly dated swimming pool and jacuzzi need some tiles to be replaced Staff could be less "douchey" you work at a hotel where customer service is suppose to be top priority. It wouldn't hurt to smile! Also, absolutely ridiculous that for the price they charge they then have the audacity to charge 12,000 pesos ($24) for internet connection... More

Was this review helpful? Yes
SAGT
London, England
Senior Contributor
40 reviews
59 helpful votes
4 of 5 stars Reviewed 17 February 2012 NEW

My wife and I started our tour of Chile and Peru in January in Santiago and stayed at the Ritz Carlton. It is in the best part of town on the edge of the main business area where the tallest building ever to be built in S. America is under construction. The hotel is opposite a new arts centre and... More

Was this review helpful? Yes
mikey47
Ilkley, United Kingdom
Senior Contributor
49 reviews
151 helpful votes
4 of 5 stars Reviewed 13 February 2012

We stayed here for 2 nights in January pre cruise. The views from the 14th floor room were great and the pool area was excellent. Breakfast each morning was chaos! Shortages of everything, poor service and average food. More

Was this review helpful? Yes
phoebe199
Sydney, Australia
Senior Reviewer
10 reviews
2 helpful votes
4 of 5 stars Reviewed 7 February 2012

Stayed here four days in December. area good in the elegant El Golf area. We had just arrived at the beginning of 2month holiday in South America and Antartica. Hotel looked gorgeous for Christmas decorated with Sleigh, Christmas trees, hot drinks in foyer. My husband was taken ill and they arranged car to amazing modern hospital where he saw three... More

Was this review helpful? Yes
cutelilturtle
New York, NY
Contributor
15 reviews
13 helpful votes
4 of 5 stars Reviewed 4 February 2012

This Ritz is old but still exudes the air of luxury we come to expect. The facilities are excellent -- stunning rooftop pool and spa area with gym. The rooms are also large but I was surprised by the towels, which were old and thin (I've had better at a hostel!!) and skimpy bath supplies. The customer service was also... More

Was this review helpful? Yes
loewn
Adelaide, Australia
Contributor
12 reviews
2 helpful votes
5 of 5 stars Reviewed 30 January 2012

We arrived at the Ritz Carlton at the end of three weeks travelling in South America and really appreciated the high level of service. From the moment we arrived all staff were incredibly friendly and helpful and it was a treat to have English speaking staff instead of relying on our poor Spaniah. We had booked a Club room and... More

Was this review helpful? Yes
TWWS
Philadelphia, Pennsylvania
Senior Contributor
24 reviews
6 helpful votes
4 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

The hotel is beautiful and the room is quite good. Nevertheless, I did try to pay for an upgrade but the front desk 'lady' was rudely shut me up informing me that there was no room available. There was no need to " snap" at me that way. I was very upset and sad indeed! I thought she was rude... More

Was this review helpful? Yes
cosmo144
Norwalk, Connecticut
Senior Contributor
22 reviews
10 helpful votes
5 of 5 stars Reviewed 21 January 2012
1
person found this review helpful

Great location and favorite pre-cruise stop for those taking cruises out of Valpariso, Chile. Scenic rooftop pool and fitness center and great restaurants. Concierge does an excellent job setting up city tours and wine country trips/luncheons. The hotel is quiet and has old European charm. The rooms, lounges, lobby are comfortable if a bit worn. The staff is friendly and... More

Was this review helpful? Yes
Neil-from-Dallas
Dallas
Senior Contributor
32 reviews
89 helpful votes
3 of 5 stars Reviewed 10 January 2012

We stayed for 3 nights on the club floor and were very disapointed, not up to the standards that we are used to at the Ritz. Amex Platinum "upgrade" to a jr suite - i would hate to see a regular room for $550us/night! Room was tired and showed its age and the "suite" has only one sink/vanity. No slippers.... More

Was this review helpful? Yes
phototropic99
London
Contributor
12 reviews
1 helpful vote
4 of 5 stars Reviewed 10 January 2012

I have stayed a the Ritz Carlton in Santiago three times in the past 2 years on business and have always had a good stay. I was most recently there in November 2011. The hotel has excellent service and the staff almost all speak perfect English. The hotel is quite, comfortable and well built (Ive been there during a small... More

Was this review helpful? Yes

Travellers who viewed The Ritz-Carlton Santiago also viewed

W Santiago
4 of 5 stars 181 Reviews
Santiago, Chile
Show Prices ABS:HotelCheckRates-d1427162?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Le Reve Hotel Boutique
5 of 5 stars 135 Reviews
Santiago, Chile
Show Prices ABS:HotelCheckRates-d1778656?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
The Aubrey Boutique Hotel
4.5 of 5 stars 139 Reviews
Santiago, Chile
Show Prices ABS:HotelCheckRates-d1587162?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 138 hotels in Santiago, ranked by popularity »

Been to The Ritz-Carlton Santiago? Share your experiences!

Write a Review Add Photos Add Videos

The Ritz-Carlton Santiago Also Known As

  • Santiago Ritz Carlton
  • Ritz Santiago
  • Ritz-Carlton Santiago
  • Santiago Ritz
  • Santiago Ritz-Carlton
Address: Calle El Alcalde No. 15 | Las Condes, Santiago, Chile

Is The Ritz-Carlton Santiago your business?

  • Manage your listing
The Ritz-Carlton Santiago
Show the lowest price for this hotel* (from our partners)
Show Prices