We stayed only one night at Neruda, the last night of our 3 week trip in Chile. We wanted a 5 star experience for our last evening. What we got was far from that. When we arrived, the desk staff did not look up and I had to say Buenos Noches twice before they even looked up. Then the desk... more

lobby fairly nice if bit dated. reception staff-always someone who could speak english which was helpful and overall pretty helpful. room-big and spacious with nice view, clean but very dated, quite a few repairs were needed eg wardrobe doors hanging off. it really does need a refurb. internet free-had to obtain a card from reception, we printed some stuff out... more

we chose the Neruda after doing research in rhe web. at first we booked it for 5 nights for a good price. Since this is my 5 visit to Santiago in 8 years, I can compare it with other hotels in the same price range and neighborhood I have stayed in.. . our first impresion was very bad. Our fligh... more

We`ve been to Santiago for the first time, after making lots of plans. We`d heard that Santiago was a great, clean, modern and romantic place. So, we`re looking forward to getting there and spend some great moments. As we would spend about 9 nights, we`ve tried to chose a hotel confortable, well located and with a good rate. We were... more

So nice hotel. Big rooms, clear and clean. Great location in Providencia. I highly recomend! more

We stayed at the Hotel Neruda February 15 to the 17 2008 prior to taking a cruise from Valparaiso. I did a lot of research online on the city of Santiago and decided that the area I would concentrate on was Providencia. I booked the hotel online through one of the Chile tourists sites. It was our first trip to... more

We chose Hotel Neruda because of its location. Providencia is a fun, safe neighborhood with lots of bars and restaurants. The hotel is one block away from the metro and calls itself a 5 star. There were a few things I didn' t like about this hotel. We stayed in a standard room, so take that into consideration when reading... more

It is anounced in the web page of the apart hotel that it is a 5 stars place and that it have air conditioned. When we arrived (we had already paid) they told us it wasn´t true! It hasn´t conditioned air. The room was dirty, the bath had broken parts. more

The number of staff is quite low. It took 45 minutes to check in, even though we had booked over the internet. There was no doorman and one bell boy. The bartenders also served as the only waiters in the restaurant. They had no ice at the bar. Toilet in our room did not work. The sheets were not fitted... more