The hotel is ideally located between the old town and the modern part of the city, making it a good place for both tourists and businessmen. The lobby and other public areas are spacious and decorated with taste, it gives an really good impression, but once you enter your room you start feeling a little bit sad : it's quite... More

The Tower has some excellent features and very spacious rooms ! In general all rooms of the executive floor as well as the tower could receive some makeover ( especially the bathrooms ! ) This hotel is normally very busy with events, shows, busloads of tourists coming with the big holiday ships etc.. I would assume there is no money... More

Let first say, Sheraton is a good hotel, but was and should be a lot better! The fruits in the breakfast were terrible (not accordingly with a fruit exporter like Chile). The SPA steam bath was not working at 7am ( the gym starts at 6:30 am). And one day the room was not done. Besides that location, and services... More

Nothing big to really complain about although I think it could use a bit of remodelling. The bathroom fixtures were showing their age. The waitstaff can be very slow in the lobby bar. Internet is NOT free in your room but is free in the lobby. Subway is around 4 blocks away.

Great hotel and excellent location. We stayed 4 days and the service is excellent and outstanding. The concierge desk was really helpful and they gave you interesting direction and guidance. Stunning attentive: I went back from a jogging session and they offered me a bottle of water just in the lobby entrance! Very great breakfast. Excellent food at the El... More

The Sheraton in Santiago has a lot going for it. The location is quite good, especially if you enjoy running and want to run some hills right behind the hotel (San Cristobal, Parque Metropolitano). Most of the staff is very friendly, though if you plan on becoming a regular customer, be advised that the staff turnover seem to be quite... More

Great hotel and excellent location.I stayed there 4days and the service was excellent and outstanding. The concierge desk was really helpful and they gave you good direction and proper guideance,they do there best to help you.I stayed in the CLUB room which includes breakfast tea and supper.Excellent food.I will go back there tommorow because you feel very relax and having... More

Wonderful beds, nice rooms. The hotelrestaurant El Cid is worth any pice. The food is a piece of art with fresh ingredients and exiting tastes. There's a nice sundeck and backyard for relaxing and enjoying the warm weather. Poolbar and restaurant are nice and shady. Big BBQ pit for grilled buffet lunches. it's REALLY COLD water in the outdoor pool,... More

for the price $200 & up you expect luxury,comfort & silence,but this place is noisy(autopista just in front),the rooms are run down,shower old and barely working and everything is crazy expensive,the buffet at the pool is $50 in santiago you can have a great meal for $20,regular taxi for the airport is $25,here it is $45,you have to pay for... More