I'll start with the good. The rooms, facilities, gym and pool are nice. The rooms are clean and quiet. Location is good (walking distance to supermarket, mall and McDonalds) but not in central Santiago. Now for the bad. I don't know what is wrong with the front desk. First of all check in and check out is slow. Even worse... more

Great Hotel, nice swimming pool and garden. however check in and out can be quite long. more

Let me say that this hotel has some strong positives and strong negatives (as reflected in other reviews as well). On balance though, a hotel at this price point should not have strong negatives. As a result of my experience here, I will be shying away from the Hyatt brand due to quality control issues (unless I have personal recommendations).... more

stayed on 18th floor for 2 nights in junior suite at senior (over 60) rate. greeting on 16th (executive floor) was warm, charming and helpful. the room with spectacular view to the snowcapped andes. very comfortable bed. all conceivable amenities.lovely pool area thai restaurant very good if rather overpriced, italian restaurant ok but limited menu and overpriced ($5 fo very... more

After having spent some time at the immigration and boarder control between Argentina and Chile, we really appreciated arriving at the hotel. Again - as in Mendoza the day before - we used Hyatt Gold points to pay. We were given an excellent room with a superb view over the city. The size of the room was good and the... more

Hi, If you are in or around Santiago, Chile, then i strongly recommend the Grand Hyatt Hotel. Nice hotel, great facilities, great service. the rooms are large, well equiped (B&O tv's ect) and have great views all over Santiago. Try for a higher floor (better view!!) the gym is well equiped and the sauna is great!....always on (was when ever... more

We stayed here for the first part of our Honeymoon. They have those amazing glass elevators and golden Lions at the entrance. We hit the spa right away - a relaxing facial for me and reflexology for my husband which he claims is "the best foot rub ever". The view of the Andes Mountains from our room was breathtaking. The... more

Excellent service, good food, beautiful rooms, great area, what else? more

I stayed there for just one night, we were back from skiing in Valle Nevado and we were delighted to stay there. The rooms are very beautiful, very comfortable big beds. We had an early flight the other day so they server the breakfast at our bedroom at 5 a.m.! Strawberrys, bread, cake, toast, juice, nothing was missing! Although it´s... more