This is one of the best city hotels I have ever stayed in. There's absolutely no disadvantage I can mention. It is located in a very nice neighborhood within walking distance from Escuela Militar metro station. The service is excellent, staff is always friendly and efficient. The room was spacious with excellent view and all the necessary amenities. Wonderful bathroom,... More

Enjoyed a night stay prior to a cruise. Picked up from the airport after flying in from Sydney, probably paid a little extra than a cab but all went well. Paid the driver direct but prearranged with hotel prior, you can also put it on your account. Checkin no problems, quick and easy. Had a view of the Andes from... More

We recently stayed 5 days in this hotel and all up it was a excellent experience. The staff (especially Juan) were very helpful with arranging tours and providing suggestions where to dine. We also had meals in the hotel dining room which were good value. The rooms were very clean and well serviced, the decor was a bit dated. The... More

I thought this hotel was an excellent choice although a bit far from CBD it was very comfortbale and gave the impression of a recent refurbishment. Staff were friendly and obliging although restuaurant staff had little english we managed to achieve outcomes with few problems.I would recommend this hotel.

Overall experience is good. Very clean and spacious. Good breakfast and pleasant personnel. Quick check-in and check-out. Only disappointment is that gym is not complimentary, although use of swimming pool and Jacuzzi are. But for a business hotel those items are less interesting than a treadmill.

I spent one night in this hotel together with my wife and our little girl. We actually lives in Santiago but was looking for a nice hotel with a good swimming pool, and we found what we want on this hotel. It has a good warm pool with Jacuzzi, which unfortunately was on maintenance, but it was okay. i was... More

We were part of a tour group. Unusually on our trip, the check-in staff (one man on his own) photocopied all the passports as he went along allocating rooms, rather than keeping them to do afterwards as other hotels had done. This left him getting redder and redder in the face with the effort, while we stood in a queue... More

My wife and I are coming to the end of a 7 day trip to Santiago. Staying at the Novotel has been a very comfortable experience. Set in tree lined avenues, Vitacura is a little out of town. Internet is working well. Staff are friendly with very good room service when required. Short taxi ride or 15 min. walk to... More

A great Novotel. A very well kept hotel in one of the best neighborhood of Santiago - Vitacura, just some blocks from Alonso de Cordova Street. The rooms were recentely remodeled, with a funcional safe, mini-bar, a great TV channel selection and an eletric kettle (a small but rare appliance even in five star hotels in South America) - the... More