We found this hotel to be at a great location, but in need of upgrading. The staff was very helpful and accomodating but the building is showing it's age. Would not recomend until it has been renovated more

Stayed for 2 nights and booked directly with hotel. Upon arrival arrogant reception staff could not find our reservation and put us in a back room. Small beds, very noisy, poor breakfast, bad service. Reception staff gave wrong information about tours, just want to cash in. Business center staff unwilling to help, spa facilities dirty (provided used towlels!!), staff unfriendly.... more

We stayed one night at the hotel and although it's rated 5 star, it does not come close to 5 star rating per AAA or Mobil awards. But I guess you have to compare it to other Chile hotels. For our purpose, it was great. Stopped here before going to Valle Nevado for skiing. more

The hotel is aged and creepy in spite of any renovation done. The room is spacious but tired withou sufficient lighting. The service and the breakfast is ok with lot of fresh fruits. The only five star thing about the hotel is its location, right in the business district and close to major tourist attractions. Would only recommend this hotel... more

Had 1 day in Santiago prior to late flight back to Melbourne - chose this Hotel as website stated tariff included transfers to & from Airport.Therefore booked giving details of flight arrival time & asked for confirmatory email that they would be there to pick me up.No one was at airport & after waiting 30mins I was forced to take... more

Being met by rude and arrogant staff , I found my room cramped, badly isolated ( fortunately I had earplugs ) so that neighbouring sounds from in and outside where all to clear, bed was worn down. Wifi connection was expensive and with really bad signal . Breakfast was bleak and I couldn't leave quick enough. more

I've stayed in the hotel for 3 nights and I've chosen it for the good location. The hotel couldn't be closer to the center, many sights are in walking distance and there is a metro station only a few steps away. I booked throught the internet and payed 99$ per night, and I think that's just about what it was... more

You can walk to almost anything you need. It is close to a lot of the attractions in Santiago. The staff are very helpful and professional. We thoroughly enhjoyed our week there. more

We stayed a number of nights, in a nicely decorated room at high level floor with beautiful view on the San Francisco church next to the hotel (ask for it). Excellent location for visiting the historic centre. Very good service. Easy access by car from the Alameda Avenue to the hotel's underground parking (which was free of charge). The hotel... more