The hotel is in a good central location and the staff and really helpful and friendly. The room was large with 4 beds for just 2 of us but a bit noisy with a generator ourside and view of a wall. The hotel itself is not very clean and a bit smelly, lift wasn't working and the breakfast only consisted... More

Minutes after her arrival, my wife called me and asked almost desperately to find her another hotel in Santiago !!! Nothing worked in the hotel. Elevators, wi-fi, hot water, ... Reservation having been cancelled by the hotel !!!! Worst hotel experience ever !!!!

Mixed feelings about this place... I booked the hotel using a special offer discounted price from a hotel booking website. Upon arrival the hotel had not received my booking, though I had an email confirmation. When I presented my email confirmation to the receptionist he queried the validity of the booking because it was from a website he had not... More

Location was excellent,right around the corner from major must-see sights of interests in the center. Great variety of restaurants nearby. Hotel had just changed ownership and staff worked very hard at making our stay comfortable. Also they were helpful in arranging specific trips or making or making phone calls for us. The physical surroundings need significant overhaul. Rooms are quite... More

He have visited over 27 Countries in Europe, South America and Central America and never even dreamed of staying in a place like this Espana Hotel in Santyiago, Chile. Here are a few samples: The Elevator (actually a little tiny metalic cage) was out of order every day for at least 5 to 6 horas, there were no towels or... More

Was a bit apprehensive reading the many negative reviews. But turned out to be much better than the rating given. Had a nice room. Nice shower. Cable tv. Wi-fi. But the breakfast area was a bit messy. U must be early to grab the better stuffs. The public toilet is also not well-maintained. But overall had a good stay there.

I chose this place based on the lovely pictures on its website, central location and reasonable price. First of all the place looks nothing like the photos unless you have a time machine. It is incredibly old, run down and filthy dirty. The staff is completely unfriendly when you enter and you know right away you have made a mistake... More

Hotel Espana is well located 2 blocks from Plaza de Armas, the main square of Santiago. The reviews are pretty bad on Trip Advisor but I was going on a group tour and the tour left from this hotel, so I stayed the night before. The hotel had no acknowledgement of my reservation but luckily found me a room. The... More

Allowing for the fact that this was only a few weeks after the earthquake - the room was tired, smelly and made you want to go home (this was the first night of our holiday/in the country) - it was thoroughly depressing. Our room was on the fourth floor and supposed, therefore, to be one of the better ones -... More