I stayed at this hotel and had many issues w/ it. The room service is terrible unless you like really greasy food. They claim to give you wireless internet but to get connected is a huge drama. It took about 2 hours to resolve all the issues w/ my laptop and nobody seemed ot know how to get me connected... more

We stayed only 2 nights at this hotel because we wanted something close to the airport, but I really enjoyed the location, which is in the financial district next to several large shopping malls and a big park, rather than in "Gringoland" where most of the tourist hotels are located. In addition, we had a suite for less than we... more

Following nine days of travel in the Andes Mountains I needed to spend the night in Quito prior to my return to the U.S. My departure flight from Quito required that I arrive at the airport by 4 am. The hotel is a short distance from the airport and offers free shuttle service. It has a business center that allows... more

Highs: Great welcome: Smiles and professional service from Odalys and Fausto at the airport. Check in and check out: fast, efficient and friendly service from the front desk staff. Great service from housekeeping to bellman. Location,location,location! Hotel is across from Quicentro Mall and Mi Comisariato which is the largest mall in Quito so it is very convenient. Also walking distance... more

We were met at the airport with a shuttle to the hotel. (I had ask for one in our reservation which I made on line.) Very nice after a long trip! The rate was $81, suite, 2 beds, a seperate bedroom, kitchen, fridge, dinningroom,cable TV, 2 sofas. Lots of space! The jacuzzie is large and indoors. (In the workout area... more

I stayed at the Best Western Plaza Hotel Casino for 5 nights for a business trip in Feb. 2006. I found the hotel to be modern, the staff incredibly helpful, and the hotel spotless. The suites are very large with all the amenities you need. The restaurant is on the top floor and has a great view of the city,... more

Went to Ecuador recently to visit friends who had purchased a hotel in Vilcabamba. Flew into Quito via Lan Ecuador. I was pleasantly surprised by the great treatment in flight. Plaza in Quito was wonderful. Expensive for Ecuador but inexpensive in American standard. Suite with jacuzzi tub, 2 walk-in closets, desk leather sofa and chair 2 TVs, refrig, buffet breakfast... more

The Best Western Plaza, formerly the Crowne Plaza, was a very nice base to do touring around Quito with a family. The staff were all extremely nice nice and strove to help with anything we asked. Their restaurant recommendations were all excellent. My son had a birthday when we were there and, just from a casual conversation, the staff made... more

I travel on business (and always sneak in some pleasure) to Latin America 2 or 3 times a month. In the last 7 years I’ve been to various hotels in almost every country. When in Quito, I always stay at the Best Western Hotel Casino Plaza. It’s a great deal. The location is really good as it is in the... more