Very helpful staff ! They were more than happy to answer all our questions and offer suggestions/assistance even before we left the states. The room was perfect for what we needed, breakfast was fine, service was very good. Our only issue was the safe in the room did not work and no replacement was supplied, so we made due in... more

We stayed here on 4 separate occasions during April 09 leaving luggage each time as we explored Ecuador and the Galapagos. Good base and very helpful reception staff. Free internet was very useful too. Bathrooms need updating and rooms can be noisy as guests check in and out at unsociable hours. Breakfast was OK and if you ask they can... more

This hotel was booked for us as part of our Galapagos tour. It was fine for a night offering the basics, but it was in a quiet part of the neighborhood that is not safe at night for tourists - therefore we were forced to take taxis to and from the hotel. We appreciated the locked security gate, although the... more

We stayed here for 3 nights as part of an Intrepid trip. Firstly the good points. The hotel is certainly very clean and situated within 5 mins walk of the new town, ideal for the evenings. The staff are very helpful and speak a reasonable amount of English. Our room came with a decent shower, with plenty of hot water.... more

My wife and I are in Quito 3-4 times a year and we have been staying at the Sierra Madre every time since 2001. We love the friendly helpful service by a staff that is willing to go out of their way for their guests. I even arranged a college fraternity reunion in Quito this year, and we all stayed... more

I stayed at this hotel for a total of 3 nights and was plesantly suprised. Hotel staff were very friendly and couldnt do enough to help. Room was small but had everything I needed and shower was hot and very powerful. Free internet and drinking water tanks was also very much appreciated. Little library near reception is good place to... more

We stayed at this hostel as part of an Intrepid tour. It was nice, but basic. The staff were very friendly & helpful. The restaurant prepared cuy (guinea pig) for my husband, even though it wasn’t on the menu. The shower head was broken in the first room we were in & it was leaking badly into the wall cavity.... more

18 of us stayed at the Sierra Madre. It was our base while traveling to Peru, Galapagos, and Otavalo. The hotel was clean, and the staff very helpful. They spoke English which made communication easy. They stored our excess luggage while we traveled to the surrounding areas. Our trip went smooth, thanks to Elizabeth and the rest of the staff.... more

We used this hotel as the home base for our Ecuador trip; staying a total of five nights in rooms, 6, 7 and 8. The rooms were simple and relatively clean. The top blanket could use a wash and stain remover. The showers were actually decent, but once you shower, your room remains moist for hours. The decor is a... more