We returned to this hotel three times during a 12 day period and each time our room got progressively worse. The first was great with a wonderful view of Cusco but the last was dark and damp. Shame because it was a lovely oasis close to the centre and sights of Cusco and the staff were helpful and friendly. More

Wonderful place,BUT-we had an agreement with the hotel to pay on the last day of our stay made by our tourguide,which is by the way the common procedure-and then they suddenly wanted us to pay the whole bill days before ,just when we needed to depart for a tour and in cash,which we were unable to do because we didnt... More

I stayed at El Balcon for one night prior to departing Cuzco. The rooms were simple, but roomy and tastefully decorated. There was a small space heater available in the room, but it wasn't needed with the heavy and warm blankets. The bathroom was large, as was the shower, and had lots of hot water. There was one flight of... More

Pros: + Proximity to Plaza de Armas + Good breakfast + Clean rooms (not super fancy, but clean) + Luggage storage during trip to Machu Picchu Cons: + Greeting by travel planner which pressure-sells his trips + Generally poor english from staff and no patience with my poor spoken spanish + Travel arrangements somehow slipped through the cracks and the... More

We stayed here for 4 nights. The hotel is ok but rather expensive for what it offers, we didn't get any discount and the room was humid and there was no heating in the room.... the breakfast is ok, but the service is slow as it is understaffed More

The hotel is close to historical city center. The rooms are correct, a bit cold (ask the heating system at the lobby). The view from balcon rooms is nice expecially during night. The staff is nice. The breakfast is good To conclud nice place. More

Great location. Rooms a large and clean with heater.The staff is helpful. And of course fantastic view More

We really enjoyed our time at El Balcon Inn.The staff were all such a pleasure to work with, and very quick to meet our requests. The view from our private balcony overlooking Cusco was priceless. The showers were hot, the rooms comfortable and clean, and the service was excellent . It did get a bit chilly at night--just ask for... More

We just got back from spending 6 nights at El Balcon with our 2 kids ages 10 and 13. It was utterly great! The rooms are nice, the staff friendly. Senora Juanita -- the cook -- made by heart so glad when she made noodles with cheese for my picky son! The garden is great -- bright Andean sunshine and... More