AC did not work; very little food available at Continental breakfast; poor customer service; price quote differed from actual rate charged; very outdated more

Tiny, tiny bathroom; nasty side chairs in the room; one carton of milk and very little food at the continental breakfast - at 6:00 am, which is when it opens; very rude desk clerk; no local channels on the TV; 2 towels and 2 wash cloths for 3 people; phone didn't work; charged $6 more than quoted rate because there... more

Was propably the best hotel in town, now rooms are old. Wireless Internet connection is quite slow. Breakfast is very basic continental breakfast in room with 3-4 tables. Trains are crossing on river side. If you do not have a good sleep, try to get other side. Nice bar just opposite the street. more

This was the night of our Wedding, and we were going to stay a few nights, but once morning came we LEFT!!! I have stayed in alot of hotels and this was the WORST. The bed was uncomfortable and the floor was softer than the pillows. The bathroom door hit the toilet when you opened it and you had to... more

The Ashland Plaza Hotel, as Ashland's only major full service downtown hotel, has great potential, but is badly in need of a facelift. The hotel has a wonderfully convenient location in the heart of downtown, its upper levels afford wonderful views of the Ohio River and surrounding cityscape, and it provides plenty of safe, free on-site parking. However, the guest... more

horrible place! Not only the "non-smoking room" smelled like someone's been smoking there for years, but they also charged us $100 for "smoking". I have never smoked in my entire life! Stay away from that filthy place. They probably just make money by charging people that way. more

It was the worst hotel we've ever spent a night in, and we were there for two! These are just the facts; 1) not enough parking to accomodate the hotel guests 2) didn't notice staff actually doing any valet parking, which is free, you'd think this would be taken advantage of since parking was scarce. 3) mattresses and pillows of... more

The bad experience started with the booking of the room, and the attitude of the person on the other end of the phone. There is not a lot of parking and there is no one there to watch your vehicle. You definitely don’t want to leave any valuables in there. The lobby is very clean and they have a nice... more

We arrived at the hotel and the staff was friendly. Our room was small and the bathroom very small. We were having other members of our family to arrive so we requested a larger room. We were moved to a "suite". It was actually 2 regular rooms with one of them having a couch and chair tv and refrigerator. It... more