Sofitel Malabo 4.5* (Equatorial Guinea) - Hotel Reviews

NeilMat

Crawley, United Kingdom

Senior Contributor

22 reviews

13 hotel reviews

Reviews in 15 cities

10 helpful votes

“Ok but.....”

Reviewed 30 December 2012

The hotel is very nice and the pool good, but the room I was staying in just needs bit of a good spring clean. Reception service good, cleanliness of hotel in general good. I stayed as part of a day stopping flight crew, and had to order food for our onward journey from kitchen and this was all well packed... More

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Dear Mr Neil, Thank you for taking the time to tell us about your experience at Sofitel Malabo "President Palace". I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More

jdunbarNc

NC

Reviewer

5 reviews

3 hotel reviews

Reviews in 4 cities

4 helpful votes

“It's a pig with lipstick”

Reviewed 13 December 2012

This hotel is dated, very, very expensive, and unimpressive on every level. The food was safe but I would expect powdered eggs to be safe. Yep! Powdered eggs is what you'll get if you eat eggs their. The manager was excellent at managing but Unfortunatly for him, whoever the owner is, could care less about cleaning up there mess. If... More

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Dear Sir, Thank you for taking the time to tell us about your experience at Sofitel Malabo "President Palace". I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do not use powdered eggs in our restaurant. Our internet provider is upgrading the lines and hope to have better access... More

futuresmkt

Arlington, Virginia

Senior Reviewer

8 reviews

3 hotel reviews

Reviews in 6 cities

3 helpful votes

“Chef Dhuromsingh”

Reviewed 30 November 2012

I stayed at the Sofitel Presidential about 6 weeks ago. After reading the food reviews I wonder if the current chef (Chef Sailendra Dhuromsingh) was there at the time. Each day, the wait staff were courteous and attentive and when I asked for something not on the menu, the chef came out himself to discuss options! Food preparation/menu selection was... More

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Dear Sir, We very much appreciate your comments regarding your stay at Sofitel Malabo "President Palace". It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

MichaelMiles30

Mainz, Germany

Senior Contributor

28 reviews

26 hotel reviews

Reviews in 25 cities

26 helpful votes

“Malabo - a secret world !”

Reviewed 19 November 2012

Five star Sofitel hotel in Malabo, Equatorial Guinea. To enter this country, you need a visa and european mobile phones are not working here. Nice hotel of the opposite side of an old cathedral, old style of hotel with modern rooms. The ONLY bad think is service at the bars or restaurants - if you are hungry or you want... More

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Dear Sir, Thank you for taking the time to tell us about your experience at Sofitel Malabo "President Palace". I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More

Sjors_Jonsson

Entrevías

Top Contributor

60 reviews

30 hotel reviews

Reviews in 39 cities

20 helpful votes

“One of the most beautiful buildings in Malabo / Some urgent improvements have to be done quickly”

Reviewed 18 September 2012

This five star hotel is located in an elegant Spanish colonial building dated to the 18th century in the heart of the capital, just in front of the Cathedral. As some other reviewers have already said, though the building is unique (and the common areas have been beautifully designed), there are some major problems that should be solved a.s.a.p. *... More

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Dear Mr Jonsson, Thank you for taking the time to tell us about your experience at Sofitel Malabo "President Palace". I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More

Chu Chu O

Bethesda, Maryland

1 review

1 helpful vote

“Excellent! Excellent!”

Reviewed 4 September 2012

I absolutely enjoyed my recent stay at the Sofitel Malabo . The hotel is beautiful and extremely comfortable. The entire staff was awesome and very attentive! They treated me as a queen! Everyone was so nice and hospitable including the Manager Mr. Baptiste, the front desk staff, Executive-Chef, dinning room staff, housekeeping staff, etc.. There is is no doubt that... More

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Dear Ms Chu Chu, We very much appreciate your comments regarding your stay at Sofitel Malabo "President Palace". It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More

MissVivi2012

Frankfurt, Germany

1 review

“Awesome Hotel experience”

Reviewed 27 August 2012

I had wonderful hospitality experiences, and when it comes to Africa Sofitel is on my top-list. From the Executive-Chef to the housekeepers and servers. This hotel kept me 100 percent satisfied with every complimentary item I needed and a warm, friendly staff. With good food, free Internet (which is not random all over Europe), a pool and the location that... More

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Dear Ms Vivi, We very much appreciate your comments regarding your stay at Sofitel Malabo "President Palace". It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More

Outlaw50

Dakar, Senegal

Senior Contributor

30 reviews

20 hotel reviews

Reviews in 20 cities

19 helpful votes

“Very good hotel”

Reviewed 15 August 2012

After reading some of the other reviews, I wondered if I stayed in the same place. When I review hotels in Africa, I do not compare them to other continents because they cannot compete for the quality and amenties. However, if I have a choice of where I can stay, then I look to reviews like these but take most... More

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Dear Sir, We very much appreciate your comments regarding your stay at Sofitel Malabo "President Palace". It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

SRMF

Sao Paulo

Contributor

14 reviews

11 hotel reviews

Reviews in 12 cities

13 helpful votes

“Bit old, unreliable service but good location”

Reviewed 30 July 2012

The hotel facilities are a bit old (even though the hotel is 5-6 years old only), but are OK (Air Cond., shower, windows/curtains, TV, etc.). The bed is good, but notice that it´s extremely soft... not good if you are used with a firm mattress. A great service offered is airport pick-up, but it is unreliable - they left me... More

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Problem with this review?

Dear Sir, Thank you for taking the time to tell us about your experience at Sofitel Malabo "President Palace". I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More

daniel g

Geneva, Switzerland

Senior Contributor

33 reviews

9 hotel reviews

Reviews in 14 cities

17 helpful votes

“Too much hype”

Reviewed 14 March 2012

I was in Malabo on Business in January. I stayed at the Sofitel because I couldn't stay at the Hilton for the price I was looking for. Big mistake. I ended up staying for two nights. It was horrible. The hotel is billed as a five star hotel. Maybe it has all the amenities but they are terrible. The pool... More

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See 7 more reviews by daniel g for Malabo

Dear Mr Daniel, Thank you for taking the time to tell us about your experience at Sofitel Malabo "President Palace". I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More

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