I just spent over a week in Bulgaria in a number of different hotels, apartments and guest houses, and WOULD NOT recommend Hotel Serdika. The rooms are small and uncomfortable and do not offer good value for the money--and be prepared to pay more than what is advertised online. It is possible to rent an apartment in the center of Sofia for less than a room at Serdika that offers many more amenities (such as air conditioning, a washing machine, double beds). The customer service at Serdika is lacking at best, and was usually downright rude. Guide books warn Westerners about being ripped off at every turn in Eastern Europe and thought it happened nowhere else in Bulgaria, it certainly did at Serdika. The staff arranged a taxi for us to the airport, which we were told would cost 10 lev, and the taxi driver drove off without giving us change for 20 lev--the only time that has ever happened to me and Serdika SHOULD NOT be arranging such transport for their guests. Overall, my experience... more