WOW what an awesome hotel. This is truely a 5 star hotel. Everything about our stay was wonderful. The staff was also very nice and helpful. I left my pocket at lobby by chance and they sent a message to my room that it has been found. No negatives to report. Actually I am a Bulgarian but for more than... more

There is nothing really to complain abou this hotel. Staff could be a bit more friendly; still have some East Block aura around them.So does the ambiente, although rooms are large and clean. Windows do not open at all and they tend to overheat the place in winter. more

Had a very pleasant stay, being a frequent traveller to Bulgaria I suppose a lot of what irritated other travellers barely rated... rooms are really large, and the non-smoking room was smoke free (which makes a change in this country!). Staff were disinterested, but once you got their attention they did deal with the issue. Room service was okay, and... more

Stayed two nights on business. The hotel suited my needs. It is very central, very clean and comfortable but a little uninspiring. The room I sayed in was very large - almost too large. I was told that the building was originaly designed as an office block and then made into a hotel resulting in very deep rooms. Bathroom was... more

I've stayed in this hotel in August 2006 during a tour trip to Bulgaria. This hotel is very central, the rooms are spacious and nicely decorated in a classic style. During breakfast I had an omelette prepared in front of me with the ingredients I chose, which was delicious! It was one of the best hotels I've stayed in Bulgaria... more

I have stayed in this hotel twice on business trips to Sofia, most recently in January of 2008. The hotel is very nice and, for the most part, probably does deserve its 5-star rating. The bedrooms and bathrooms are spacious, well furnished, clean, and comfortable. The service and the breakfast are both very good - although it would have been... more

Stayed here a few times during trips to Sofia over the past year for 1 or 2 nights at a time. Check In/Check Out Service at the desk has been excellent each time I've visited. The staff are among the top in the city. They make a conscious effort to remember your name and are good with suggestions around the... more

My husband & I stayed at this hotel as part of our Bulgaria & Romania package tour last May 2007. The hotel is centrally located and is walking distance to several major sights of the city. Reception staff service was acceptable; porters/bellboys' service prompt and excellent. We were given an executive room facing the Vitosha Mountains (I think that's what... more

I met a bulgarian girl in a nightclub and she agreed to come with me in my hotel room at Grand Hotel Sofia but what was my surprise when the receptionist refused to let her in because she might be a prostitute (I wonder why this should bother me so much since the prostitution is not a crime in Bulgaria)... more