I stayed at the hotel for 2 nights for business travel. Having used other Starwood hotels you do expect certain level of service but it was not to be. The attendant bringing our suitcase was standing in my room for full 5 minutes saying : Your suitcase, please. Your suitcase, please. - asking for 5 pounds tip! And he would... more

We ended up at the Sheraton after being moved from the Westin, where they had no hot water and we arrived after traveling 24 hours and REALLY needed hot water. It's a credit to both hotels that we were moved seamlessly. Nothing major to report; we had a good stay. The Sheraton has both coffee makers in the room and... more

very good. close to center. very clean. luxury hotel. nice and cosy more

As my title says this is a this hotel does need updating. The staff however are very friendly and will accomodate most requests. The location is a bit away from the main square and does require you to walk a good 15 minutes to the square. One thing I would like to comment on is that when you ask reception... more

I was in Zagreb for a friend's wedding, i had a great weekend, the service was very attentive and took care of our group at every moment. The front desk managed to accommodate our whole group on the same floor. The breakfast wasdelicious and so much to choose from... as well as the wedding dinner. I absolutely recommend this hotel!!! more

We usually stay at the Sheraton Zagreb once or twice a year for one or two nights. It's clear the hotel has seen better days. The carpets in the hallways are discolored and need replacing and the usual service seems to have slipped a bit. We found that hypoallerginic pillows requested were not in the room, and we had to... more

I love their business center, they have 5 computer stations where you can check your emails and surf the net. Moreover, the business center is located right next to the piano area. Talk about an entertainment system, although I didn't request any song. What impressed me the most is the free OJ that they served when we were checking in.... more

Overall a good business hotel. Nothing spectacular, but very clean and the personell is professional.Of course one could find small mistakes, but that's not the purpose of travel. The spa is nice, however if there are more than four swimmers in the pool it gets crowded, same is true about the area around the outside whirlpool. more

We stayed here a few nights. The hotel had a very nice lobby. The rooms were normal, though very clean. The front desk was very professional and good. The pool was OK and Jacuzzi was nice. Though, they wanted people to pay for pool towels. There was no complementary breakfast, and the pay breakfast was just OK. It’s a nice... more