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Four Points by Sheraton Panorama Zagreb

4.0 of 5
Trg Kresimira Cosica 9, Zagreb 10000, Croatia
Hotel amenities
Four Points by Sheraton Panorama Zagreb
Ranked #31 of 51 hotels in Zagreb
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211 reviews from our community

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Traveller rating
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Date Rating
Zaventem, Belgium
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed 17 May 2013

Spent 5 days in this hotel in May 2013: + upgrade to a suite (effectively 2x size of normal room I think) + room itself very functional (no luxury as expected from a FP hotel, but all good & actually a brand-new flatscreen TV) + basic but good breakfast + free & good speed internet +/- location is not the... More

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FourPointsZagreb, General Manager at Four Points by Sheraton Panorama Zagreb, responded to this review
20 May 2013

Dear guest, Thank you for staying at the Four Points by Sheraton Panorama Zagreb hotel and for posting your comments through Trip advisor. I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the suite you were in, including brand... More

Athens, Greece
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 10 May 2013

I visited the hotel and to say the least was much worse than expected by Sheraton! The building as such is a very old building in the ouskirts of Zagreb! The rooms were spacious, looked clean with the over-used carpet they have and were old to say the least. When I arrived at the hotel it was a midly cold... More

Was this review helpful? Yes 1
FourPointsZagreb, General Manager at Four Points by Sheraton Panorama Zagreb, responded to this review
20 May 2013

Dear guest, Thank you for your open feedback following your recent stay with us and thank you for complimenting cleanliness of our rooms. Reading your lines I deeply regret and would like to sincerely apologize for the chain of unfortunate events that you encountered during your stay. What you described are both shortfalls in our service processes as well as... More

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Rafina, Greece
Top Contributor
120 reviews 120 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed 9 May 2013

We spent 2 nights in this hotel. Such a shame. -Food was terrible and of really bad quality (dinner and breakfast was included in our price).I'm happy we had lunch in the city. -No coffee-tea facilities -Outdated rooms -Far from the city centre -Although we booked with a tour operator we paid a lot for the whole excursion and I... More

Was this review helpful? Yes 1
FourPointsZagreb, General Manager at Four Points by Sheraton Panorama Zagreb, responded to this review
20 May 2013

Respected guest, Thank you for staying at the Four Points by Sheraton Panorama Zagreb hotel and for complimenting our staff, cleanliness of the rooms and comfort beds. I was sorry to learn of your disappointment with the meals. Please, be assured, we do value all guest comments and I have reviewed the food issues raised with our Food and Beverage... More

Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 7 May 2013

We arrived in Zagreb a day early before the rest of our group from Istanbul. We were looking for something cheap but clean and safe in the city that wasn't too far from where we were meeting our group the next day. This hotel was perfect for what we needed, a nap and close proximity to the city. We both... More

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Jacskon, New Hampshire
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 29 April 2013

Perhaps I have low standards when it comes to selecting a hotel. I like a clean, lockable room with decent amenities. The Four Points Sheraton in Zagreb met and exceeded those standards. Overall, it was like almost any other hotel room I've stayed in in the United States. That said, if I wanted to travel in the United States, I'd... More

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FourPointsZagreb, General Manager at Four Points by Sheraton Panorama Zagreb, responded to this review
20 May 2013

Dear guest, thank you for your interesting feedback from your stay with us. It is a pleasure to hear you enjoyed your stay. I'm only sorry you didn't liked our brand music. We wish you a lot of trips in future and we hope you'll come back again to stay and enjoy in beautiful city of Zagreb and Four Points... More

Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 March 2013

Maybe because my first hotel stay on journey a Hilton in a nicer city ... but this was disappointing on multiple levels. The focal points for a business hotel are 1. (Free) good quality Internet 2. Comfortable bed 3. Nice breakfast The rest is extra This hotel and the area it is situated in looks a bit dated. When we... More

Was this review helpful? Yes 2
FourPointsZagreb, General Manager at Four Points by Sheraton Panorama Zagreb, responded to this review
6 March 2013

Respected guest, Thank you for staying with us and posting your comment on Trip advisor. It is correct that we were hosts of European Figure Skating Championships in Zagreb 2013. on which we are very proud of. We are sorry this negatively affected your first impression of the hotel. We have noted your positive scores for cleanliness and service and... More

Toulouse, France
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 27 February 2013 via mobile

Stayed here 5 nights last week on a business trip. It's a Four Points, so let that set your expectations. Beats the LAX Four Points hands down but they probably cater for different types of customer. Internet in the rooms is wired but I travel with a wireless router anyway. The speed was slow but usable. Room decor was a... More

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FourPointsZagreb, General Manager at Four Points by Sheraton Panorama Zagreb, responded to this review
4 March 2013

Dear guest Thank you for staying with us and having time to share your feeback online. Also, thank you for complimenting our staff. Personalized service is a prime goal for us, therefore it is very motivating to hear this has been recognized and shared with the team. We are very glad you liked your room and our Four Comfort bed.... More

Edinburgh, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 25 February 2013

I stayed that hotel for one week with my family. The rooms were great with modern style and the beds were comfortable. We had a city view room. There was a high speed Internet Access in the Rooms which it was Free. The breakfast at the restaurant was very nice and many choises. I especially liked the apple-pie!! We had... More

Was this review helpful? Yes 1
FourPointsZagreb, General Manager at Four Points by Sheraton Panorama Zagreb, responded to this review
27 February 2013

Dear guest, Thank you for staying at Four Points by Sheraton Panorama Zagreb hotel.It is great that you and your family liked our hotel and the room you had. IWe have new Four Comfort beds in rooms that give you an ultimate sleeping experience. Also we are improving our services by implementing WI-FI Internet access in the rooms and it... More

Hertfordshire, UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 25 February 2013

Stayed for six nights at this hotel and it was amazing. The room i had on the thirteenth floor overlooked the mountains and square in front of the hotel. It was very reasonably priced as was the drinks and food. The staff were so helpful and friendly and nothing was too much bother for them. We had a large meeting... More

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FourPointsZagreb, General Manager at Four Points by Sheraton Panorama Zagreb, responded to this review
27 February 2013

Dear Mrs Willis, Thank you so much for your great annotation, which is an awardingly praise the team and myself. It is our passion to provide our guests with each interaction services that leave a long lasting impression, I am very happy to hear that this commitment can be seen. Best regards, Natalia Piskuric Hotel Manager More

treviso
Top Contributor
86 reviews 86 reviews
37 hotel reviews
Reviews in 44 cities Reviews in 44 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 11 February 2013

When you book this hotel consider that you don't have to expect a level of luxury you can get usually at the Sheraton chain, but considering the price you pay for the room, it is very affordable. We paid about 76 euros for an executive room, which was a very big room at the 14th floor with robes, boiler, wi-fi,... More

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FourPointsZagreb, General Manager at Four Points by Sheraton Panorama Zagreb, responded to this review
27 February 2013

Dear guest, Thank you very much for taking the time to post this review, it is a pleasure to hear you enjoyed your stay at Four Points by Sheraton Panorama Zagreb hotel and that you appreciated look you had from 14th floor. We hope to see you soon at Four Points by Sheraton Panorama Zagreb hotel. Kind regards, Natalia Piskuric... More

 
 
 
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Additional Information about Four Points by Sheraton Panorama Zagreb

Also Known As:
4 Points By Sheraton Zagreb
Four Points By Sheraton Zagreb Hotel
Four Points By Sheraton Zagreb Hotel Zagreb
Sheraton Zagreb
Four Points Zagreb
Zagreb Four Points
Zagreb Sheraton
Address: Trg Kresimira Cosica 9, Zagreb 10000, Croatia
Region: Croatia > Zagreb
Amenities:
Bar/Lounge Business Centre Restaurant Room Service Wheelchair access
Hotel Style:
#13 Luxury Hotels in Zagreb
Price Range: £
Hotel Class:4 star (4*)
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