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The Westin Zagreb


Hotel class 5.0 of 5
Krsnjavoga 1, Zagreb 10000, Croatia
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Reviews you can trust

78% Recommend
3.5 of 5 stars 57 reviews
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By trip type
All (57)
[ Date ] [ Rating ]
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3 of 5 stars
Dublin
18 Oct 2009 | Trip type: Couples

We stayed here for 2 nights while travelling around Croatia. On arrival it was very easy to find the hotel and within walking distance of the train station so we were happy out!! Walking into the town centre took about 20 minutes so I must say location was ideal for us!! We were disappointed at the price of breakfast -... more

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4 of 5 stars
Wales
13 Oct 2009 | Trip type: Couples

Modern hotel rooms. There was plenty of space in the enormous hotel to relax and learn our first Croatian words, with the help of the very patient staff! Good convenient location for all the sights and lovely satisfying food. There is a lot to do in Zargreb. We really enjoyed the museum of naive art, and climbing up the bell... more

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3 of 5 stars
Scottsdale, AZ
4 Oct 2009

I thought the hotel was fine with a convenient location to attractions. I was astounded that breakfast was not included in the room rate as is customary in Europe (and we found in our later hotel stays in Spilt and Dubrovnik). When we checked in we were told what time breakfast was served and where. When we went down for... more

Management response from
Gunnar Sanne, General Manager

Dear Sir, thank you for sharing your impressions on Tripadvisor. We are sorry for the misunderstanding with breakfast inclusive or not inclusive in the room rate. We have offers for both. Normally this is clearly specified upon reservation and reconfirmed upon check-in. This time I am not familiar with your channel of reservation and can not verify, however we are...

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4 of 5 stars
Overland Park, KS
17 Sep 2009 | Trip type: Couples

We scheduled a 2-night stay in the Westin after our arrival from Kansas, and planned to come back later in the week after 4 nights in Dubrovnik. It didn’t work out that way. On arrival, we were looking forward to a nice, hot shower to get rid of the grime from our 24-hour + trip. There was no hot water.... more

Management response from
Gunnar Sanne, General Manager

Dear Sir, thank you for sharing your impressions on the tripadvisor. We are sorry for the inconvenience with no water which was due to maintenance by our our water supplier out of the hotel. I am glad it worked out well with the Sheraton. Regarding the pool I am glad to inform that the wellness center will be reopened in...

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3 of 5 stars
Lachen, Switzerland
29 Aug 2009 | Trip type: Couples

I stayed in the Westin for 3 nights. The location is very good, its central and public transport is just at the door step. The staff was very good at the reception desk and average at the bar and restaurant. I also tried the hairdresser which was very good. Be aware that if you buy something from the shops at... more

Management response from
Gunnar Sanne, General Manager

Dear Sir, Thank you for sharing your impressions of the hotel on the tripadvisor. I am glad that you in general are satisfied with the hotel and the services. We are sorry for the inconvenience with the temporarily closed pool. I am glad to inform that our new wellness center will be opened beginning of November to which we welcome...

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4 of 5 stars
London
27 Aug 2009 | Trip type: Couples

We booked the Westin based on the positive reviews on this site and it definitely lived up to expectations. We didn't try the food, but appreciated the very comfortable beds, good views, air conditioning, good size rooms, friendly and helpful staff and the garage parking. The only minor problem was confusion caused by the check-in staff who kept telling me... more

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4 of 5 stars
Budapest, Hungary
14 Aug 2009 | Trip type: Couples

Being charged with the responsibility of booking the accomodation, i was slightly worried when we arrived in the carpark to find ourselves booked into, what on the outside, looked like a Soviet throwback. However, upon stepping inside, it was obvious that the hotel was anyhting but what people might experience from an Intourist hotel in the early 80s - cool,... more

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4 of 5 stars
Split,Croatia
7 Aug 2009 | Trip type: Solo travel

The Westin in Zagreb is very good choice for it's location, comfortable rooms and underground garage. I would like to see front desk personnel more friendly. more

Great hotel
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4 of 5 stars
Ohio
6 Jul 2009 | Trip type: Couples

I agree that this hotel is probably more like a four-star accommodation. My husband and I stayed here for two nights at the end of a month long European vacation. We thought the hotel was clean with nicely appointed rooms. The staff was helpful and the internet access was appreciated. If you are used to staying in luxury hotels, this... more

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4 of 5 stars
Kranj, Slovenia
1 Jul 2009 | Trip type: Business

I have been staying in Westing for two years in a row when covering skiing World cup in Zagreb, and both times I was really pleased with my stay. Location is great (press center is in hotel and press shuttles are leaving from front of hotel), service is good, breakfast is really good, and they are even flexible with breakfast... more

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The Westin Zagreb Also Known As

  • Westin Zagreb
  • Zagreb Westin
Address: Krsnjavoga 1, Zagreb 10000, Croatia
Zagreb hotels The Westin Zagreb
3.5/5.0
57