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Holiday Inn Augusta-Civic Center


Hotel class 3.0 of 5
110 Community Drive, Augusta, ME 04330
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Reviews you can trust

80% Recommend
3.5 of 5 stars 10 reviews
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4 of 5 stars
New York
11 Nov 2009 | Trip type: Business

I am a no frills person. Hotels I tend to stay in are chain hotels that I find at the best price. The person I travel with IS a frills person and they had a great stay. I read reviews before booking and they were mixed but leaned towards good and I knew the Holiday Inn chain was doing major... more

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3 of 5 stars
Iowa
24 Oct 2009 | Trip type: Couples

At check in we were given a letter from the General Manager who suggested we visit TravelAdvisor.com and tell of our experience, so this was our experience My wife and I were on a 15 day tour of the New England states. During this time we stayed at 9 different hotels. The biggest disappointment was the Holiday Inn, Augusta Maine.... more

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4 of 5 stars
CT
8 Oct 2009 | Trip type: Family

We were very pleased with our stay. Our children ate free in the restaurant and the food was prettty good. We did have a problem with our keys not working. It was frustrating to have to go around the building to the front desk to set things right but the staff was curtious and fixed them quickly. The carpet was... more

Nice!
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4 of 5 stars
NL
8 Sep 2009 | Trip type: Solo travel

Yep you can almost always count on a Holiday Inn. Everything was clean, comfortable, and convenient. You could even order room service (or pre-order breakfast) online! One negative. The envelope soliciting tips for the room attendant....tacky! more

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4 of 5 stars
01247
12 Aug 2009 | Trip type: Business, Couples

Read the reviews and booked anyway as we got a good rate and only needed to sleep, breakfast and get on the road again. Hotel was easy to find. Check in was super fast and pleasant. All the staff went out of their way to accommodate us; immediately brought extra soap, etc. Room and bathroom were very clean - and... more

Management response from
Wayne Clarke, Sales

Thank you for your review! We've been working hard to improve the overall guest experience. I'm glad you liked our staff! We strive to hire only the friendliest, most professional staff members to serve you. If we can be of any further service to you, please don't hesitate to contact us. We look forward to serving you in the future!...

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3 of 5 stars
Florida
9 Aug 2009 | Trip type: Family

After reading the reviews for this hotel online, I was worried about staying here. If you are looking for a "ritzy" hotel this is not it. It appears that the hotel is going through renovations and is trying to improve. I wasn't too impressed when we drove up, but it wasn't as bad as I thought it was going to... more

Management response from
Jeffrey Lashar, Sales

Thank you for this review. I am glad that you pointed out that we are making an effort to improve our hotel. We've recently undergone a major renovation--and at the time of your stay we were about 90% through. Since that time we've re-sealed our parking lot, finished the majority of our inside renovations, and are in the process of...

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3 of 5 stars
nyc
28 Jul 2009 | Trip type: Family

I've griped about Augusta's lodging stock before (see my review of the town's EconoLodge) but this time expected better with the Holiday Inn. Apparently Holiday Inn, as a chain, is relaunching their properties with upgrades beds, bathrooms, and lobbies, and new signs. This hotel still has the old sign and a really drab exterior, but its clear they are in... more

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2 of 5 stars
maine
28 Mar 2009 | Trip type: Business

I recently attended a conference at this location. While I didn't stay overnight in a room, I would be careful about selecting this as a location for your group's function. Two very different groups were booked in side by side locations in their two cramped function rooms -- creating so much noise we could barely hear. The chairs were crammed... more

Management response from
Wayne Clarke, Sales

Thank you for writing. I am sorry that you had such a bad experience in the meeting rooms. I appreciate your comment and thank you for taking the time to evaluate us on this site. However, I should let you know that the Holiday Inn is not responsible for the meetings rooms. The adjacent restaurant has all control over the...

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4 of 5 stars
Chelmsford
10 Aug 2008 | Trip type: Business, Solo travel
1/1 found this review helpful

Had to stay because of snow storm. Great Location, near malls and civic center. Good last minute rates Overall better and nicer than Choice Hotel across street. Second floor rooms are better and usually offered to frequent card members. Best hotel in Augusta. more

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2 of 5 stars
An Expedia Traveller
18 Nov 2009 New

Wie von der Kette Holiday Inn gewohnt gute Qualität. Das Hotel war sauber und unmittelbar an der Interstate, was jedoch... more

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Holiday Inn Augusta-Civic Center Also Known As

  • Holiday Inn Augusta
  • Augusta Holiday Inn
Address: 110 Community Drive, Augusta, ME 04330