Hotel Casa Bella 3* (Antigua, Guatemala) - Hotel Reviews

Address: 2da. avenida Sur No. 5, Antigua 03001, Guatemala

Region: Guatemala > Sacatepequez Department > Antigua

Amenities:

Bar/Lounge Free Breakfast Free High-Speed Internet Pets Allowed Restaurant Room Service Shuttle Bus service Suites

Hotel Style:

Ranked #24 of 71 B&Bs / Inns in Antigua

Price Range: ££

Hotel Class:3 star (3*)

Official Description (provided by the hotel):: "A modern touch in Colonial Antigua" is what we like to say. Enjoy all the comforts of home while taking in the breathtaking views of the volcanoes and enjoying the culturally rich town. Service at an affordable price is what we deliver and expect no less than the best here at Hotel Casa Bella. ... more less

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Bert L

1 review

“Beautiful Hotel in centre of Antigua ... staff is AMAZING !”

Reviewed 23 April 2013

We first visited the hotel in 2011. It was a beautiful visit, but unfortunately there was a big water problem in all Antigua. We had booked one of the jacuzzi suites (which are gorgeous), but without water we had a bit of misfortune of course .... Chris, the owner, offered us a nice deal to revisit the hotel. We went... More

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rod o

Miami

1 helpful vote

“Great Hotel”

Reviewed 18 April 2013

this is a great hotel with an amazing location. The owner Is a cool American that will attend your needs!! the rooms are very elegant, really clean and beds are very comfortable. The breakfast is great, try the Huevos chapines! If you can book the suite it has a great Jacuzzi and its not that expensive, you are getting rooms... More

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ATravellingFool

Charlotte, NC

“Beautiful pictures, ugly management”

We booked three nights and paid in full in advance. Management doublebooked our room and so we were paraded over to a new property that was being renovated on the outskirts of town. It was not the "five star hotel" that we were led to believe that we were being taken to. Long story short, we agreed to take a... More

Thank you for your comments. We are sorry for the inconvenience that you might have experienced. Customer service is very important to us and so are our clients. We are not a huge hotel but did try to accommodate this family in all we could but unfortunately they could not be pleased. To quickly address some of the complaints: Casa... More

goethesdaughter

london

Senior Contributor

22 reviews

12 hotel reviews

Reviews in 13 cities

16 helpful votes

“The place to stay”

Reviewed 3 April 2013

Casa Bella was the perfect place for us being novices to Guatemala. The hotel and staff is faultless and more than happy to walk the extra mile for it's guest. We felt so welcome and looked after that after two days staying here we would call it home. If this is your first time to Guatemala, Antigua, you don't speak... More

See 2 more reviews by goethesdaughter for Antigua

Thank you for your review. it makes us very proud and were happy to help out in any way we could. We hope that you return to stay with us again in the near future. More

Schmenz

Sydney, Australia

Reviewer

4 reviews

Reviews in 2 cities

4 helpful votes

“What started out as amazing ruined by theft”

Reviewed 24 February 2013

We loved this hotel when we stayed there. It is close to the main areas and furnished really nicely. The staff were friendly and you felt welcome straight away. The room was large and well appointed and the beds were really comfortable. Our safe didn't work and Angelica promptly replaced it with another for us which was easy as they... More

Emily, unfortunatley, I navigated away from the page and my response was deleted! This response will be much shorter. Thank you for your nice comments about the hotel but we do not appreciate someone making false accusations and evidence lacking judgements about the hotel. I would first like to point out that this couple simply left their backpacking bags outside... More

mmacbride

San Francisco, California

2 reviews

“Casa Bella - Unexpected Gem in Antigua”

Reviewed 22 February 2013

My sisters and I planned our trip 2 weeks prior to arriving in Antigua. I searched for hotels that can accommodate 3 persons in a room through Tripadvisor and most highly recommended ones were already fully booked. Location was important and we picked Casa Bella, being 2 blocks away from the Main Plaza. We arrived late from Panajachel and we... More

amorony

“Great owner, staff and rooms”

Reviewed 23 January 2013 via mobile

I stayed here with 2 friends for 3 nights in a double room. Our stay was excellent and we were well looked after by the friendly staff and owner at all times. The owner is really helpful and always around for a good chat! He also provided a lot of useful advice for tourist attractions and activities as well as... More

emrerendedotkom

Doha, Qatar

Top Contributor

73 reviews

38 hotel reviews

Reviews in 46 cities

59 helpful votes

“Very comfortable but needs minor fine tuning”

Reviewed 17 December 2012

Highlights: - The staff: Always smiling, extremely polite and helpful. - The coffee: one of the best I had in Guatemala. - Location: close enough to the main plaza that you can walk there, far enough that you don't suffocate. Problems: - Hungry after having breakfast. Needs 1 more item. - Our room was the first one on the right... More

Thank you for your review. I have never received a negative comment about the breakfast before, but I would like to tell you that asking for seconds at Casa Bella is permitted and we hate to send away our guests hungry :) Since then, I would like to inform you that we have a CHef solely dedicated to the breakfast... More

Guatechic

Senior Reviewer

6 reviews

Reviews in 4 cities

3 helpful votes

“Lovely hotel that is lacking some details.”

Reviewed 30 July 2012 via mobile

The hotel staff are friendly, a bit slow to open the main door. The hotel is in a great central location and is very lovely. However it lacks parking and the rooms have an unfinished feel to them. The rooms (unless you get one of the suites upstairs) have no windows or AC,making them quite stuffy. There is a fan,... More

GuateChic, Thank you for your review. We have recently installed a doorbell and cameras to constantly check on the main door. We do have a security door at the main entrance and that is because our guests' safety is of the highest concern, we apologize for the delay. The hotel was renovated from an old colonial residence to the nicer... More

GPSMike

Guatemala City, Guatemala

63 reviews

22 hotel reviews

Reviews in 16 cities

36 helpful votes

“New hotel struggling to get established!”

Reviewed 29 July 2012

The owner and staff are great but...they have water supply issues. We went out for the night and wanted to shower when we returned and had NO water in the shower...just a trickle? There seems to be water pressure and availability issues. Next we got up in the morning only to find we had a parking ticket for 200Q after... More

See 27 more reviews by GPSMike for Antigua

Thanks for your comments. We had been struggling to find the source of the water supply issue and after some time and hefty investment we had finally narrowed it down and corrected the problem. We apologize for the parking ticket, but Antigua is becoming increasingly smaller and now the municipality are creating bi-laws to make it more pedestrian friendly. We... More

1-10 of 27 reviews

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Hotel Casa Bella Reviews, Antigua

Hotel Casa Bella

27 reviews from our community

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