We wnet with 23 people from our foorball club for 4 days for a match and wow what a sad place. The outside gardens are decimated, the bar closes very early, no Duty Manager at night, flashy VERY expensive BMW's outside and what unfriendly staff. Breakfast was scorned upon by the two staff and the food was false and tasteless.... more

Well situated Hotel, with quite good rooms. The only trouble is the staff. They are not very friendly to customers. Breakfast was the same for 6 whole days and our beds were not made up for 4 days out of six. We found unclean towels which were not changed but washed in our room and left to dry ! The... more

The hotel is clean and well situated, but you should have more people talking in english. The only person i have met in the hotel was Mariana the recepionist and was very helpful. Nothing to complain about the others. Helenio Malta more

The property is a gold mine if it is run properly. The staff are anything but helpful, don't know how to smile and hardly speak any english. But these charateristics seems to apply to most of the Bulgarians we had contact with. There's an air of apathy in Plovdiv starting from the river and carried throughout the town. On a... more

the hotel is well situated ,near the martiza river and the town centre.which at least have that in its favour. the hotel staff were very unfriendly .they just ignore you when we enter the bar for example,the staff continued to smoke and talk to each other,the even give you a nasty look. The victoria group needs to give all the... more

A very well decorated and comfortable hotel in a good central location which is let down by the rude and unhelpful reception staff, poor cleaning and hostile bar staff. Pity ...if they get their act together they would have a truly excellent hotel. more