Sheraton Dubai Mall of the Emirates Hotel 5* (United Arab Emirates) - Hotel Reviews

Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 283825, United Arab Emirates (Formerly Pullman Dubai Mall of the Emirates)

Region: United Arab Emirates > Emirate of Dubai > Dubai

Amenities:

Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

#19 Business Hotels in Dubai

#38 Luxury Hotels in Dubai

#56 Family Hotels in Dubai

Price Range: ££

Hotel Class:5 star (5*)

Official Description (provided by the hotel):: Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more less

Reservation Options:: TripAdvisor is proud to partner with Expedia, Starwood EMEA, Hotels.com, AsiaRooms, Otel, Orbitz, Travelocity and Tingo so you can book your Sheraton Dubai Mall of the Emirates Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Also Known As:: Pullman Dubai Mall Of The Emirates Hotel Dubai; Pullman Dubai Mall Of The Emirates Hotel

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710 reviews from our community

See which rooms travellers prefer - 117 traveller tips

BNE101

Brisbane, Australia

Contributor

15 reviews

15 hotel reviews

Reviews in 13 cities

11 helpful votes

“Good clean Hotel”

Reviewed 17 May 2013 NEW

Rooms are large and clean, and easy access to the shopping centre. Afternoon snack delivered in the afternoon was sensational and could not be consumed. 24 hour coffee shop has some really nice ice creams, which was consumed at 3am when we arrived.

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dgirma1980

Washington, District of Columbia, United States

Senior Contributor

21 reviews

17 hotel reviews

Reviews in 15 cities

39 helpful votes

“Should be a 5 star, amazing staff, superb hospitality”

Reviewed 15 May 2013 NEW

Where do I begin? I stayed here for 3 nights on a leisure trip to Dubai and liked the idea of having close proximity to the Mall Of Emirates to get some shopping done. What I didn't expect was to be staying at very modern, extremely clean hotel with some of the most hospitable staff. Savel at the SPG check... More

Was this review helpful? Yes 1

Dear dgirma1980, It is always a pleasure to have such positive feedback from our guests! We will be happy to share it with our associates as they are the ones doing their best every day to make the stay of our guests memorable and it is feedback like this one that motivates all of us. We are looking forward to... More

Rhi-champers

2 reviews

Reviews in 2 cities

1 helpful vote

“What a stay!!!”

Reviewed 15 May 2013 NEW via mobile

This hotel was absolutely amazing! From the moment we checked in (at the hour of 3am) to the moment we left. Staff are attentive but not overly so, the rooms are modern, spacious and the bathrooms are gorgeous! The location is great for shopping and sightseeing alike, connected to the Mall and only a short drive to Palm Island or... More

Dear Rhi-champers, Thank you for your feedback and the good comments. We hope to welcoming you back soon at the Sheraton Dubai Mall of the Emirates Hotel! Warm regards, Hotel Management More

chrisconrad

Washington DC, District of Columbia

16 reviews

5 hotel reviews

Reviews in 9 cities

4 helpful votes

“Almost a Category 4”

Stayed for 5 nights last week and was somewhat disappointed. I think they are trying to make this a category 4 but they need to continue to try and improve. Service was spotty, the rooms and infrastructure were not of category 4 quality. The real gem is, of course, the club room lounge. Breakfast in the morning and wine and... More

Dear chrisconrad, We are very sorry to hear that we were not able to meet your expectations during your last stay with us at the Sheraton Dubai Mall of the Emirates Hotel. Since the conversion to Sheraton in February 2013, we have invested a lot of time in training our associates to a five star level. Moreover, indeed our Club... More

Star_1209

London

12 reviews

7 hotel reviews

Reviews in 6 cities

17 helpful votes

“Fantastic Friday brunch”

Reviewed 12 May 2013

I did not stay at the Sheraton but wanted to put up a review to say what a fantastic place it is to go for a Friday brunch. I have been to a few places for brunch but must say the experience of the Sheraton brunch was second to none! The food was absolutely delicious and so fresh. The choice... More

Dear Star_1209, We thank you for sharing with us your Friday Brunch experience, it is always a pleasure to have such positive comments about our associates and our outlets. Indeed, the chocolate room is unique in our Friday Brunch, as well as the variety of cuisines that we offer. We also offer a new concept of Friday Brunch after party... More

Aly E

Alexandria, Egypt

22 reviews

20 hotel reviews

Reviews in 11 cities

15 helpful votes

“Close to everything and in a comfortable settings”

Reviewed 11 May 2013

I was attendant an exhibition and was staying at this hotel for the 1st time. Hotel staff are quite welcoming and I have to admit they are all trying to make you feel welcomed. The roof top spa is breathtaking especially if you enjoy the early morning sun after a nice work out, you can relax by the pool and... More

See 2 more reviews by Aly E for Dubai

Dear Aly E, Thank you for sharing with us your feedback that we have shared with all our Team! It is always a pleasure to hear that our guests enjoyed their stay. Be assured that your comments regarding the Sheraton Fitness by Core performance were well noted. Once again, thank you for choosing the Sheraton Dubai Mall of the Emirates... More

lyn519

2 helpful votes

“Wonderful People”

Reviewed 10 May 2013

My granddaughters and I recently stayed at this hotel for two short breaks and loved every minute of it. The hotel is well located for shoppers, was beautiful to look at and our rooms had great views. Best of all at this hotel are the staff who from the pool at the top , to the security guy at the... More

Dear lyn519, Thank you for sharing with us your feedback that we have shared with all the Team. We are very happy to hear that you enjoyed your last stay with us and we hope to welcome you again for a maybe longer stay! Warm regards, Hotel Management More

neptune66

Chester, United Kingdom

Reviewer

3 reviews

5 helpful votes

“Brilliant Break, Fantastic Place”

Reviewed 7 May 2013

We arrived at the Hotel on Friday 3rd May for a 3 night break. We had made contact with the hotel before arrival to arrange transfers. Joyce was extremely helpful and responsive, in some case replying just a few hours after my responses in the evening. On arrival true to her word the transfers were there. We then arrived at... More

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Dear nepture66, We are very happy to hear that we were able to meet all your expectations during your stay and we thank you for the very descriptive feedback! Indeed, as you mentioned, the Club Rooms as well as the Executive Suites give you access to the Sheraton Club, a private lounge with amazing views over the city and additional... More

R B

Houston, Texas

Senior Reviewer

7 reviews

3 hotel reviews

Reviews in 3 cities

“Excellent service”

The Sheraton is the perfect place for a shopaholic to stay for 6 days/5 night. The service was the best. My mother, aunt and I enjoyed the free wi-fi, easy access to the mall, and excellent service from staff. There was nothing to complain about. I loved the breakfast buffet each morning, the made to order waffles were awesome everyday.... More

See 4 more reviews by R B for Dubai

Dear R B, We are very happy that you enjoyed your last stay with us. Indeed, we are conveniently connected to the Mall of the Emirates that offers 560 brands from all around the world and therefore the perfect place to come for shopping, especially during the shopping festival. Thank you for sharing with us such positive comments about our... More

nghosni

Cairo

6 hotel reviews

Reviews in 5 cities

16 helpful votes

“Great location”

Reviewed 5 May 2013

I have been staying at this hotel ever since it opened every time I am in Dubai . It was a Pullman and now it is a Sheraton . Last stay which was on April 18-21st 2013. It was the first time for me to stay at the hotel as it became Sheraton , it is of course still the... More

Was this review helpful? Yes 4

See 2 more reviews by nghosni for Dubai

Dear nghosni, Thank you for giving us your feedback as it is very important for us in order to always improve our service. Regarding the bathroom amenities we offer mouth wash, vanity pack, shaving kit, sponge, shower cap, sewing kit, dental kit, and shoe mitt upon request so please do not hesitate to contact our housekeeping team during your next... More

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Sheraton Dubai Mall of the Emirates Hotel Reviews

Sheraton Dubai Mall of the Emirates Hotel

710 reviews from our community

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