Having stayed at other hotels within the Jumeirah group, including the Burj, we were expecting high standards. Trip Advisor had the hotel rated number #1 at the time we booked.
I agree with other reviews that there was a degree of paranoia amongst the staff, particularly at the beach, and the requirement to constantly sign in to access the beach...
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Dear Guest,
Thank you for your comments from your recent stay at Mina A’Salam. All guest feedback helps us to identify where to improve our services and facilities; we certainly appreciate your comments.
Please accept my personal apologies for the manner in which the Executive Club dress code was conveyed to you and for the delay during your check-out. I...