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Al Qasr at Madinat Jumeirah


Al Qasr at Madinat Jumeirah
Hotel class 5 of 5
Al sufouh rd | Madinat Jumeirah Resort, Dubai, United Arab Emirates
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Traveller Reviews

93% Recommend
4.5 of 5 stars 225 reviews
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By trip type
All (225)
[ Date ] [ Rating ]
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5 of 5 stars
Strachur
17 May 2009 | Trip type: Family
1/1 found this review helpful

Another great holiday at Al Qasr. Dar al Masyf actually, as we were upgraded on arrival to the Arabian style villas all around the main hotel. Our villa, number 12 was about as far from the main hotel as we would have liked, boats and buggies are plentiful, but it was handy to be within five mins walking distance of... more

Management response from
Madinat Jumeirah , General Manager

Dear Guest, I am very pleased to read how much you enjoyed your recent stay with us and would like to thank you for your positive review on TripAdvisor. Your loyalty to Madinat Jumeirah is sincerely appreciated and we take great pleasure in ensuring your expectations are exceeded each time you and your family return to stay with us. We...

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5 of 5 stars
Moscow
17 May 2009 | Trip type: Business

I've been staying in Al Qasr ever since it was opened for at least twice a year. I've also never regretted about the choice I made somewhat 6 years ago. This could be considered to be one of the best hotels in Dubai for businessmen. I'd like to mention the idea of Club Executive where one can find a cosy... more

Management response from
Madinat Jumeirah , General Manager

Dear Guest, Thank you for taking the time to share your feedback of Al Qasr on TripAdvisor. I would also like to thank you for your ongoing loyalty to our hotel. I am very pleased to read your appraisal of our team, services and facilities and I know my colleagues will be equally pleased to learn of your kind remarks...

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2 of 5 stars
Ascot
16 May 2009 | Trip type: Couples
0/1 found this review helpful

For me, the true test of your experience at a resort is when you get home and open the AMEX bill and if you still remember the experience fondly then it is value for money. In our recent stay at Madinat Jumeirah was 3 days of poor service, very poor villa all at a premium price. Next time in Dubai,... more

Management response from
Madinat Jumeirah , General Manager

Dear Guest, Thank you for taking the time to share your feedback of your recent stay at Al Qasr. I would like to once again reiterate our apologies that you were left to feel in anyway disappointed by your most recent stay. I am most grateful you brought the issues of concern to our attention during your time with us...

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5 of 5 stars
London
13 May 2009 | Trip type: Family

Our third trip to Dubai, we were originally booked into the Royal Meridien, but changed it because I was aware of construction work around the Marina. No such problem here as Jumeirah owns the whole stretch of beach from the Jumeirah Beach hotel right through to the Madinat Jumeirah complex. That's a big plus for starters as last time around... more

Management response from
Madinat Jumeirah , General Manager

Dear Guest, Thank you for taking the time to share your comments of your recent stay with us at Al Qasr. I am very pleased to learn how you enjoyed your family holiday. I have noted your feedback regarding the accessibility of certain parts of the resort when using a pram for children. I am pleased to learn that our...

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5 of 5 stars
West Midland
12 May 2009 | Trip type: Couples

This was a last minute booking for a weekend trip to celebrate my wife's birthday. So booked 2 nights in a garden view room but upgraded to their executive club status which included airport transfer. I chose this hotel due to the extensive good reviews on Trip Advisor and all I can say is you didn't disappoint me. From the... more

Management response from
Madinat Jumeirah , General Manager

Dear Guest, I am very pleased to read how much you enjoyed your holiday with us and would like to thank you for choosing Al Qasr to celebrate your wife's birthday. Your feedback will delight our Club Executive team and I shall personally extend your compliments to Karla who will be very pleased to have received your recognition. Thank you...

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3 of 5 stars
Leeds
8 May 2009 | Trip type: Couples
3/4 found this review helpful

I hope Stephan Schupbach reads this review as I'd be keen for him to speak to him about our stay as we weren't given an opportunity on honeymoon. This is a mixed review by all accounts. We stayed for 5 nights in a Junior Suite at Al Qasr as part of our honeymoon. We were met at the airport and... more

Management response from
Madinat Jumeirah , General Manager

Dear Guest, Further to our recent conversation I would like to once again thank you for taking the time to bring your feedback to my attention. I am grateful for having had the opportunity to speak with you in person and to better understand your experience. I would like to reiterate my apologies that you were left to feel in...

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5 of 5 stars
England
5 May 2009 | Trip type: Couples

This is the third time I have stayed at al Qasr. My husband and I stayed for 11 nights in April. The hotel is beautiful, from the public areas to the bedrooms, you cannot beat the decor and cleanliness. The staff at the hotel are first class, there is every nationality under the sun, but all must go through thorough... more

Management response from
Madinat Jumeirah , General Manager

Dear Guest, Thank you for your continued loyalty to Al Qasr and for taking the time to share your experience on TripAdvisor. I am very pleased to learn how much you and your husband enjoy your vacation time with us. I sincerely appreciate your comments concerning the attention we pay towards training and developing our colleagues and we understand the...

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4 of 5 stars
Oxford
5 May 2009 | Trip type: Couples

I stayed here with my spouse at an ocean deluxe suite for 1 night complementary to having booked their ballroom for our wedding. Positive points: -The hotel itself is very nicely decorated in Arabic style (one of the best in Dubai) and has a great location in the Madinat Jumeirah resort which has a good selection of restaurants and scenic... more

Management response from
Madinat Jumeirah , General Manager

Dear Guest, I would like to extend my congratulations on your marriage and thank you for choosing Madinat Jumeirah to host and celebrate your wedding ceremony. I sincerely appreciate your feedback regarding your stay. All guest feedback allows us the opportunity to improve our services and facilities and we readily welcome both positive and constructive comments. I was of course...

Magical
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5 of 5 stars
Australia
3 May 2009 | Trip type: Couples
1/1 found this review helpful

If we could give 6 stars to this hotel we certainly would! We stayed here for almost a week and from the beginning to the end were greeted so warmly and welcomed each time by all the staff throughout the entire hotel complex. Amazing beauty and decor graces the grounds of this hotel, it’s magical. There is so much to... more

Management response from
Madinat Jumeirah , General Manager

Dear Guest, Thank you for taking the time to post a review on TripAdvisor of your holiday at Al Qasr. Every effort is made across Madinat Jumeirah Resort to ensure you stay is memorable and exceeds your expectations; I am very pleased to read that we were able to achieve for you and your friends. I would like to apologise...

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5 of 5 stars
Dublin
2 May 2009 | Trip type: Couples
1/1 found this review helpful

We arrived early and was met by very professional staff who showed us to the early arrival room where we were able to have a shower and change into pool wear and then we went off and enjoyed the facilities. The staff called us to our mobile as soon as the room was ready and when we went up to... more

Management response from
Madinat Jumeirah , General Manager

Dear Guest, Thank you for sharing your experience of your recent stay with us at Al Qasr and for recommending our Hotel on TripAdvisor. It is very pleasing to read how much you enjoyed your stay and that we were able to exceed your expectations. We certainly look forward to the possibility of welcoming your return later in the year....

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Al Qasr at Madinat Jumeirah Also Known As

Address: Al sufouh rd | Madinat Jumeirah Resort, Dubai, United Arab Emirates
Dubai hotels Al Qasr at Madinat Jumeirah
4.5/5.0
225