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All 426 Dubai hotels »

Crowne Plaza Dubai Festival City

5.0 of 5
Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates
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Ranked #24 of 426 hotels in Dubai
4.5 of 5 stars 339 Reviews
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339 reviews from our community

What travellers say about this hotel
  • Pool area(21)
  • Shopping mall(16)
  • Priority Club(12)
  • Very good(12)
  • Creek view(10)
  • Friendly and helpful(8)
  • Belgian beer(8)
  • Hotel next door(6)
  • Taxi ride(5)
  • Would definitely stay(3)
Traveller rating
    228
    88
    16
    5
    2
Only show reviews for Family (61) | Couples (121) | Business (91)
Date Rating
MILLYDM
Bristol, United Kingdom
Contributor
13 reviews
17 helpful votes
5 of 5 stars Reviewed 20 February 2012 NEW

I had some problems at the booking stage via the IHG website with currency conversion and whilst the website people did not assist, the staff at the Crown Plaza stepped in and resolved all the issues in advance of my trip. Arrived as a Platinum Priority Club member and was greeted by the Duty Manager who upgraded my family from... More

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Myggan
Sweden
Reviewer
3 reviews
3 helpful votes
5 of 5 stars Reviewed 19 February 2012 NEW
1
person found this review helpful

Stayed at Crown Plaza for one night, mid-Feb. It is a really good hotel, only a 15 minutes drive from the airport. The staff is professional and friendly. Try to get a room facing Dubai's skyline and the waterfront. Magnificient! If you want to for a jogging trip, a map is provided on the water bottle in the room. It... More

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DAVIDSPICYRUM
Manchester, United Kingdom
2 reviews
1 helpful vote
5 of 5 stars Reviewed 19 February 2012 NEW

Stayed for 5 nights for a short break to escape the cold weather back in the uk , we arrived late in the evening the hotel reception was superb fast and efficient , bags quickly taken to our room on the 10th floor , the room was beutiful with a superb view of downtown Dubai and the creek . The... More

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KrishnaLondon
London
Reviewer
4 reviews
4 helpful votes
4 of 5 stars Reviewed 16 February 2012 NEW
1
person found this review helpful

stayed for 3 nites for a business conference, great customer service, got upgraded to a room with fantastic views of the skyline & dubai creek. Watching sunrise and sunset from the room was stunning. Didnt get to use the gym and pools due to work, but they looked great. THe belgian bar at lobby level was great + access to... More

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alanwm
Manchester
Senior Contributor
31 reviews
10 helpful votes
4 of 5 stars Reviewed 12 February 2012

My wife and I have now stayed at the CP Festival City on 4 separate occasions and I have to say that whilst being acceptable (even good) in most ways we did feel somewhat disappointed with the calibre of staff during our February 2012 stay. I can't be certain but the impression is that most are new and haven't got... More

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hkhuseini
Medina, Saudi Arabia
Senior Contributor
22 reviews
39 helpful votes
4 of 5 stars Reviewed 5 February 2012

This was the second time i am held at this hotel during the last visit to Dubai. the provision of services and receptionists deal are still as it is with no improving. the services are substandard compared to its neighboring hotels and all other hotels in the city of Dubai. But anyhow it is ok due to his proximity to... More

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IHGCare, IHG Care at Crowne Plaza Dubai Festival City, responded to this review
6 February 2012

Dear hkhuseini, Thank you for taking the time to convey your comments regarding your recent experience with us. On behalf of the Hotel Management and Staff, please accept my sincere apologies for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when... More

_forevergreen_Uk
UK
Contributor
16 reviews
16 helpful votes
5 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

Only five minutes from Dubai airport, this hotel is ideal for business traveller or holiday maker. The hotel is joined by walkways to The Intercontinental next door and the Festival City Mall. So no need to venture out in the heat if you fancy a shopping spree. The rooms are well proportioned although when you introduce a seven year old... More

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Loyalty-Club
Senior Contributor
34 reviews
26 helpful votes
5 of 5 stars Reviewed 29 January 2012
2
people found this review helpful

It's nice that this hotel and adjoining the InterContinental have shared charging arrangements so that you can visit bars or restaurants in either of them and still charge all costs to your own hotel's room bill. A stay at this hotel has always been pleasurable and the staff have always been very friendly and offer great service throughout. Bedrooms can... More

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carstoiuc
Dubai
Senior Reviewer
6 reviews
7 helpful votes
5 of 5 stars Reviewed 28 January 2012

I stayed with my wife for our marriage anniversary for a night. We arrived at night and it was the first night of Eid Al Adha, holy days for the Muslims. We were told that there was a flight delay and our rooms were not available until midnight, however we received a complementary dinner (alcohol included at choice), all from... More

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akadir21
Tampa, Florida
Reviewer
4 reviews
3 helpful votes
3 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

My mother and i stayed at the Crown Plaza festival city on Jan 10, 2012 for 1 night. Hotel looked a bit worn down for just a 4 year old hotel. It was listed as a 5 star hotel but it looked more like a 3 star hotel. Rooms were okay. My main complaint was that my mother was discriminated... More

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Crowne Plaza Dubai Festival City Also Known As

  • Crowne Plaza Dubai
  • Dubai Crowne Plaza
Address: Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates

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Crowne Plaza Dubai Festival City
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