My husband and I came for night with out the kids and booked the jacuzzi suite. The room was nice and clean. The only issues we saw included one of the phones did not work and the layout of the TV placement with the couch was odd- TV off to the side in front of the single chair. The jaccuzi... more

Odd title, yes...I apologize for that. However, this is quite possibly the cleanest (& newest) hotel I've ever stayed at. Location is great; it's near Briarwood Mall and University of Michigan. Wireless worked flawlessly, front desk was courteous and helpful w/ transportation. Like other Holiday Inns, they're great w/ the pillow number and selections, and the room was spacious. Lots... more

I had an appointment to see the doctor at the University of Michigan medical center. Knowing that some hotels in the area have a special rate for hospital patients, I called the Holiday Inn on boardwalk (there are three holiday inns in the area) to inquire about their rate. They don't publish hospital rates on the internet so you had... more

This hotel is in such a great area, close to resturants, shopping and downtown. I was amazed at the cleanliness, decor, and newness of the hotel. The desk staff were simply wonderful, answering every question that I asked. They were very helpful with directions and resturants that they recommend. As we walked to our room, we were on the fifth... more

We have an upcoming group stay for the AAU Jr. Olympics, at the Holiday Inn & Suites in Ann Arbor, MI and the customer service experience has been nothing but OUTSTANDING. Sherri, one of the hotel's sales managers, has called me weekly to inform me of group bookings, rate changes, etc. She has been very accomodating and we haven't even... more

One of the cleanest Holiday rooms I've stayed in with more upscale furnishings. King size bed was very comfortable. Rooms were quiet and exceptionally clean. Shower area had decorative tile. Refrigerator to keep your beverages cold or leftovers from dinner out. Microwave was useful too. Nice to have a lounge chair and ottoman to stretch out in and read. Had... more

This hotel stole $123 from me after refusing to cancel my reservation, despite the fact I called a full 24 hrs in advance. Apparently they value stealing other people's money more than they value quality customer service. I have left numerous messages with Mark, the hotel manager and he has not returned my calls or emails. I am attempting to... more

Another good Holiday Inn stay. Clean and friendly, wireless was good, and close to the UM campus so there were plenty of good eating places just a quick drive away. more

This hotel is good value for money and only 7 minutes drive from downtown. The room was clean and quite large with a seperate lounge and dining area. The pool/whirlpool area was clean, the water warm enough for our young daughter to swim in. The bed was comfortable and they provide 3 pillows per person. We did not eat at... more