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Residence Inn Ann Arbor

3.0 of 5
800 Victors Way, Ann Arbor, MI 48108
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Residence Inn Ann Arbor
Ranked #18 of 30 hotels in Ann Arbor
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50 reviews from our community

    Trip type
Traveller rating
    14
    18
    8
    9
    1
Date Rating
New York City, New York
1 review
5 of 5 stars Reviewed 16 May 2013

From the initial greeting upon checking in to the departure experience, this was definitely one of the best hotels. The people made all the difference in the world. The amenities were standard for a Marriott Residence Inn: a fitness center, comfortable beds and suites, and continental breakfast. We brought our dog so the dog run was a plus. Our kids... More

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Stephanie_AGM, Manager at Residence Inn Ann Arbor, responded to this review
18 May 2013

Thank you for taking the time to share your review. We are thrilled to hear you enjoyed your stay with us at the Residence Inn Ann Arbor. I’m delighted to hear we were able to uphold our standard of superb customer service for you and your family. We look forward to your next visit to the area! More

Clarkston, Michigan
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 13 May 2013

Splurged on the 2-Bedroom Bi-Level Suite for a Mother/Daughter getaway... and was very disappointed. Loose entry doorknob made for difficult entry with the electronic card key. Upon entry, noticed a musty odor - which may or may not have been caused by the upstairs window which had been left wide open. Suite was very dark and dated - in dire... More

Was this review helpful? Yes 1
Stephanie_AGM, Manager at Residence Inn Ann Arbor, responded to this review
16 May 2013

Thank you for relaying your feedback. Guest comments are of high importance to us because we use them to improve the guest experience. We appreciate the positive comments regarding our pleasant staff. Our apologies for the issues you encountered on your getaway. We are scheduled to be receiving a renovation in the next few months, that will address your concerns... More

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Ozone Park, New York
1 review
4 of 5 stars Reviewed 2 May 2013

We stayed at the Residence Inn for 3 days while visiting my grandson in Ann Arbor at the University. The front desk staff and everyone else working at the hotel were great, very courteous and friendly. The breakfast was very nice, plenty to choose from. We happen to have the penthouse suite so there was plenty of room for all... More

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Stephanie_AGM, Manager at Residence Inn Ann Arbor, responded to this review
3 May 2013

Thank you for the wonderful comments. We are so pleased you enjoyed your time with us! Glad you liked your breakfast and service, we pride ourselves on superb service and love guest affirmations. Appreciate your time in sharing this review. We look forward to seeing you again at the Residence Inn Ann Arbor. More

Eastern Pennsylvania
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 26 April 2013

I stayed at the Residence Inn for 3 days while attending a business conference in Ann Arbor during the week of April 21st. Positively speaking, the front desk staff was very courteous and professional, the room was clean and comfortable and the breakfast comparable to other Marriotts', however; this property is extremely outdated and certainly is not what I expect... More

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Stephanie_AGM, Manager at Residence Inn Ann Arbor, responded to this review
29 April 2013

Thank you for sharing your review. We are so glad to hear you enjoyed the staff and breakfast during your stay. We appreciate your loyalty as a rewards member and sorry you were displeased with look of the property. Your concerns are valued and will be addressed in an upcoming renovation. We hope to accommodate you again at the Residence... More

Zichron Yaakov, Israel
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 14 April 2013

We came back here after an absence of 25 years. The size of the rooms is great! Breakfast was very good. The Hotel is not a new one. Some of the rooms are older than anothers. Very close to shopping center.

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See 2 more reviews by EdnaBrodai for Ann Arbor
Stephanie_AGM, Manager at Residence Inn Ann Arbor, responded to this review
18 April 2013

Thank you for taking the time to share your review. It was great to have you back! We are pleased to hear you enjoyed you stay with us. We appreciate your loyalty and look forward to accommodating you again at the Residence Inn Ann Arbor. More

Senior Contributor
43 reviews 43 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 February 2013

We were in this hotel in July, for school orientation. The hotel staff were great! Very friendly and helpful. Unfortunately, the room was terrible. The beds were too soft, and I ended up with a backache. The pillows were now standard size. They were small and square-shaped! The ceiling had holes in places. The bathroom sink was literally across from... More

Was this review helpful? Yes
See 3 more reviews by Shiwrites for Ann Arbor
Linda S, General Manager at Residence Inn Ann Arbor, responded to this review
8 March 2013

Thank you very much for the kind words about the staff at our hotel. I am very glad to hear that dispite the other problems that you experienced, that the staff was friendly and helpful during your stay. I am very sorry that you did not have a good experience regarding your actual guest room. I wanted to let you... More

Downingtown, Pennsylvania
1 review
3 of 5 stars Reviewed 20 December 2012

So this review is a little late but I have to say overall this is a great place. When we first arrived, my wife and I were greeted warmly by the front desk employee who was beyond helpful and kind. Rooms were very clean and up to date; everything is in working order. Now I am fairly easy going but... More

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Stephanie_AGM, Manager at Residence Inn Ann Arbor, responded to this review
29 April 2013

We appreciate you taking the time to share your experience. It’s great to hear that you had an excellent stay. We are sorry to hear you had a less than pleasant encounter with a staff member, thank you for bringing this to our attention. This issue will be addressed. We look forward to seeing you again at the Residence Inn... More

Boston Mass
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 12 November 2012

The set up of this hotel worked perfectly for our family. We booked two suites, each with two separate bedrooms and a living room (with fold out couch) and kitchen/eating area. We all had the privacy we needed, plus a comfortable space to hang out. We ended up using all the facilities - kitchen for re-heating things and making coffee/tea,... More

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Stephanie_AGM, Manager at Residence Inn Ann Arbor, responded to this review
29 April 2013

Thank you for taking the time to post your comments. It was our pleasure hosting your family. We are so pleased you enjoyed your stay at the Residence Inn. Hope to see you again! More

Top Contributor
73 reviews 73 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 12 September 2012 via mobile

I was there around Mothers day and they were giving all the ladies roses which was really sweet. The breakfast includes Japanese favorites like rice and rice seasoning which I thought was both culturally sensative and delicious. The property was OK, nothing exceptional. The free dinner was of course lovely. The workout room was lacking with only two machines and... More

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See 2 more reviews by Peekie45 for Ann Arbor
Stephanie_AGM, Manager at Residence Inn Ann Arbor, responded to this review
29 April 2013

Thank you for completing our staff service. We pride ourselves on accommodating our residence every need. We thank you for the feedback and take all thoughts in consideration. We hope you choose to stay with us again at the Residence Inn Ann Arbor. More

NY
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 September 2012

This was my 2nd stay at the Residence Inn, Ann Arbor. Each time, the hotel was completely booked. This hotel tends to get pricy. The pool and whirlpool are very small and outdoors. There are a few BBQ grills and small room upstairs for exercising. There are various assortment of rooms, studio, one bedroom and 2 bedrooms. Ours was 2... More

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See 2 more reviews by tripsing for Ann Arbor
Stephanie_AGM, Manager at Residence Inn Ann Arbor, responded to this review
29 April 2013

Thank you for commenting on your experience. We are pleased to hear your stay was pleasant. I apologize regarding your trouble accessing the lobby late at night. We do lock both doors for security purposes, but guests have access with their key cars at both. Hope to accommodate you again at the Residence Inn Ann Arbor. More

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Additional Information about Residence Inn Ann Arbor

Also Known As:
Residence Inn Ann Arbor Hotel Ann Arbor
Residence Inn Ann Arbor Hotel
Ann Arbor Residence Inn
Residence Inn Ann Arbor Michigan
Address: 800 Victors Way, Ann Arbor, MI 48108
Phone Number:
Region: United States > Michigan > Ann Arbor
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 30 hotels in Ann Arbor
Price Range: ££
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Residence Inn Ann Arbor is conveniently located near numerous local attractions, including the University of Michigan, and affords families all of the comforts of home with the extra space you need, and amenities that make traveling easier. Our spacious Ann Arbor suites are 50% larger than most hotel rooms, with full kitchens, daily housekeeping, and separate sleeping, working, and living areas. Stay balanced with hotel amenities at Residence Inn Ann Arbor, including a 24-hour fitness center, SportCourt, grilling area, outdoor pool and whirlpool (open summer only) and guest laundry. Stay productive with complimentary wireless high-speed Internet access, business center with printing and fax capabilities. Maintain peak performance with our daily complimentary breakfast buffet and evening socials (Tues-Thurs) including All-American favorites. Our Residence Inn Ann Arbor is your perfect suite hotel in Ann Arbor and truly understands what you want out of your extended stay experience. ... more   less 
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Residence Inn Ann Arbor
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