Pam - I received a copy of your review, and wanted to take a moment to personally respond. The issues you described are unacceptable, and I sincerely apologize for your experience. As a team, we are working on providing better customer service, reviewing our housekeeping standards and speaking about charging policies when it comes to prepaid guests. Thank you very... More

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you had difficulty in getting your refund. In response to your feedback, I am working closely with our desk staff, reviewing our cash drawer and payment policies, which will ensure that a situation like yours does not happen again.... More

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like yours from occurring. All rooms... More

Thank you for your kind words about your staff in Ann Arbor. I am so happy to hear you had a great stay with us and received such great service. We strive to provide exceptional guest experiences so it's always rewarding to receive feedback like yours. Thank you again for staying with us. More

Thank you very much for your recent review. I was thrilled to hear you enjoyed your stay and the staff took great care of you. We appreciate your business and look forward to having you back soon. More

Thank you for taking the time to post your review. We are happy to have you as our guest. It's wonderful to hear you are feeling at home with us. We want all of our guests to feel like our hotel is a home away from home. Sounds like our fully equipped kitchen is working out too! Thank you again... More

Thank you for taking the time to make us aware of your experience. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology. Please understand that we maintain strict quality control... More

Thank you for your glowing review. It was very rewarding to read your comments about our staff. We work very hard to maintain a home away from home for our guests so I appreciate you sharing your feedback. I am so happy to hear you were taken care of and felt comfortable during your stay. We really appreciate your business;... More