I received a copy of your review, and would like to take a moment and personally respond. We appreciate the kind comments about the staff being friendly and the location being convenient to the Palace of Auburn Hills; however, we do apologize that our location was not ideal for you. As the hotel’s manager, I can ensure you that I... More

Thank you very much for posting such kind words about your stay at our hotel. Our entire staff works day in and day out to provide a clean, comfortable and friendly stay for all our guests. I am so glad that all of our hard work paid off for you. To hear a guest say that they would choose our... More

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to... More

I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. It is my pleasure to provide an explanation regarding the issue you described.... More

I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s manager, I challenge our staff to continually improve the experience... More

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I... More

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to... More

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to... More

I wanted to personally respond to your recent review. I cannot thank you enough for the kind words you shared about our management and staff. It is our pleasure to have you as our guest and so very rewarding to hear you speak so highly of our staff. It means that they are delivering on our committment of superior guest... More