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Pan Pacific Xiamen


Hotel class 5.0 of 5
19 Hubin Bei Road, Xiamen 361012, China
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Reviews you can trust

95% Recommend
4.5 of 5 stars 46 reviews
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By trip type
All (46)
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5 of 5 stars
vancouver
23 Nov 2009 | Trip type: Business, Solo travel

Having the priviledge of visiting and conducting business in X/M since 1988, the city has evolved into one of the finest and greenest destinations in south China. One of the rare "diamonds" to be found in this city, is the Pan Pacific hotel. ( formerly Sofitel ) Xiamen presently boasts of 5 main buisiness properties within the city boundaries -... more

Management response from
Richard Murphy, Director of Rooms Operations

Dear Sir Thank you for your impressive review of our hotel. We truly appreciate your recognition of our efforts and are inspired by your words to keep trying to provide all our guests a most pleasant and memorable experience. One of the keys to our business and something that is at the heart of our thinking is “genuine care”. Thank...

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5 of 5 stars
China
29 Sep 2009 | Trip type: Couples

We stayed on a Saturday night at Xiamen's new Pan Pacific hotel, with the buffet breakfast included on the Sunday morning. The room was great, with quite possibly the nicest hotel bed I've ever had the fortune to sleep in. At one point I had a small issue with the something in the bathroom (but honestly, it was not a... more

Management response from
Richard Murphy, Director of Rooms Operations

Dear Sir Thank you for taking the time to write such a nice review of our hotel. We appreciate your favourable recommendations! Over the last couple of years, our hotel’s General Manager and Departmental Management team have remained together and provided guidance through the recent property enhancements and changes that have resulted in the “new” Pan Pacific Xiamen hotel. When...

True 5 star
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5 of 5 stars
Austin
24 Sep 2009 | Trip type: Business, Solo travel
2/2 found this review helpful

Most Chinese hotels are overrated by one star, but the Pan Pacific Xiamen is not one of those. Very nice, large, upscale rooms. Service is friendly and attentive. Medium- quality ammenity set. Unfortunately there is a $10 charge for Internet, which is free at most Chinese hotels. My rate included breakfast which was good. You will be happy with the... more

Management response from
Richard Murphy, Director of Rooms Operations

Dear Sir Thank you for your review of Pan Pacific Xiamen. We are encouraged and most grateful for your favourable remarks about our hotel! We are glad to learn that our guest rooms are to your liking. Pan Pacific Xiamen rooms and suites are well appointed and are tastefully designed in many different configurations. Hopefully on your subsequent visits to...

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5 of 5 stars
Melbourne
20 Sep 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

Having stayed at this hotel many times I can only say that it gets better with each visit. Especially under its new title Pan Pacific. it truly is a home away from home for me when I come to Xiamen. The attentive staff and service are fantastic, right from check in to departure, this hotel is thouroghly proffesional in every... more

Management response from
Richard Murphy, Director of Rooms Operations

Dear Sir We wish to recognize your long and ongoing support of our hotel. We appreciate that you choose to stay with us and your glowing review of Pan Pacific Xiamen here on Tripadvisor was a pleasure to receive – thank you! As hoteliers, our business is looking after people to ensure they feel welcome and comfortable in our hotel....

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5 of 5 stars
Australia
15 Sep 2009 | Trip type: Business
1/1 found this review helpful

This "gem" of a hotel is well located (close to airport and financial district), and is very comfortable. I was travelling with a number of business associates, and we were all treated exceptionally well by the very professional team from the hotel. There is a fantastic club lounge where you can relax and enjoy a few drinks before dinner, and... more

Management response from
Richard Murphy, Director of Rooms Operations

Dear Sir Thank you. We are delighted to read your review of Pan Pacific Xiamen. Your appraisal of our facilities and services gives us great encouragement to continue trying our best to offer all our guests the very best possible hospitality experience every time they stay or visit our hotel. Every guest is important to us and our aim is...

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4 of 5 stars
maila
15 Sep 2009 | Trip type: Business, Solo travel
1/2 found this review helpful

Right location, quite & clean, great staff at reception, concierge and room service, room rate is moderate. They have free breakfast for one only which different from other hotel in Xiamen which has two breakfast, and they don't have fresh juices now compare to when it was under Sofitel. * Staff as well the supervisor at restaurant not well trained,... more

Management response from
Richard Murphy, Director of Rooms Operations

Dear Sir Thank you for your kind words about Pan Pacific Xiamen. We appreciate your feedback because we use this as a tool to focus on the areas where we can make improvements to enhance the experience of all our guests. We also wish to take this opportunity to recognize your support of our hotel. We take great pleasure in...

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5 of 5 stars
Hong Kong
14 Sep 2009 | Trip type: Business
1/1 found this review helpful

My customers and I have been staying at this hotel for the past 4/5 years during our regular trips to Xiamen, and was slightly hesitant when we learned that it has renamed Pan Pacific, formerly Sofitel, not knowing what to expect. However, we were absolutely delighted when we arrived at the Pan Pacific Xiamen. We were pleasantly surprised to discover... more

Management response from
Richard Murphy, Director of Rooms Operations

Dear Sir We were absolutely delighted to read your review of Pan Pacific Xiamen here on Tripadvisor. Your generous praise brought big smiles to the faces of our team who take great pleasure in welcoming you and your esteemed business associates back to our hotel. For your compliments and kind words of encouragement, we are most grateful. Thank you! We...

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4 of 5 stars
Australia
10 Sep 2009 | Trip type: Friends getaway
1/1 found this review helpful

Good, well located, clean hotel with friendly staff (and generally capable of speaking English). The Chinese restaurant was one of the best we visited in China. (Well done Jacky). Executive Club on top floor is pleasant. Spa, massage and gym facilities good. We were very well looked after. (Thanks to Richard Murphy). w more

Management response from
Richard Murphy, Director of Rooms Operations

Dear Sir It was our pleasure to be of service to you and your friends during your recent visit to Xiamen. Thank you for sharing your experience here on Tripadvisor. We appreciate your high praise for Pan Pacific Xiamen! Xiamen is a wonderful city. We are fortunate to have such a great location and work hard to keep our hotel...

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5 of 5 stars
NZ
8 Sep 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

My fifth visit to this hotel and there are definite reasons why I continue to return. It is a modern hotel that is very well appointed. The rooms are all spacious with excellent beds, large modern bathrooms and a very good work space as well. I find the service extremely friendly and helpful. Any questions I may have are well... more

Management response from
Richard Murphy, Director of Rooms Operations

Dear Sir Thank you for your continuous support of Pan Pacific Xiamen as your prefered accommodation choice when you are in Xiamen. Your opinions about our hotel’s location, facilities & services, expressed here on this website, are greatly appreciated, especially as you mention some of the things that are most important to our guests. We are fortunate to constantly receive...

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5 of 5 stars
Nashville, Indiana USA
6 Sep 2009 | Trip type: Business
1/1 found this review helpful

The old saying "There is no place like home" is always true. But when staying at the Pan Pacific the staff is always courteous and goes the extra mile to make my stay as comfortable as possible. It is always a pleasure coming to Xiamen and staying at the Pan Pacific, the room is spacious the bed is extremely comfortable... more

Management response from
Richard Murphy, Director of Rooms Operations

Dear Mr Voris We were delighted to read your review of Pan Pacific Xiamen on Tripadvisor. We appreciate that during your very hectic business schedule you can rely on us to make you feel at home. Thank you for your comments. We aim is to provide the most seamless hotel experience for all our guests every time and making sure...

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Pan Pacific Xiamen Also Known As

  • Xiamen Pan Pacific
  • Sofitel Xiamen
  • Xiamen Sofitel
Address: 19 Hubin Bei Road, Xiamen 361012, China