Another salute to Ritz Carlton's traditional reputation for customer satisfaction! From the front door to the room, and visits to all F & B outlets, we were greeted by "Ladies and Gentlemen"! Unlike most 5-6 Star hotels where customers are merely faces! We enjoy the Buffet at the cafetaria, food at the Italian restaurants, and service at the Lobby lounge!... More

Superior business hotel, large room very well equipped, great bathroom. Staff was absolutely amazing although I had a couple of requests in the middle of the night. The hotel miss a personal touch though a di am not sure I would go back there on a price basis.

ok so of course I expected greatness from this property and upon arrival, it seems to be that way. But I was quite disappointed with the room (except the bathroom). It is designed so that the space is separated in 2, living area and bed divided by a wood closet type stand with 2 TVs. Ok so we had 2... More

We stayed in Ritz-Carlton for just two nights on business. I wish it had been for a week! We had a spacious and elegant suite with a huge bathroom. Absolutely fabulous and stylish to the smallest details. I have not experienced such extravagance anywhere else and to be honest I thought I would not like it. But wau, I have... More

I cant recommend this hotel highly enough. It has all the facilities you would expect of a 5 star hotel, but its the small things they do right that make the difference. We arrived at the hotel in the early hours of the morning and fancied/needed a stiff drink. The extremely helpful ladies at the bar remained open for an... More

We arrived late at night and we had impecible service from all the of staff. They made us feel welcome even though it was late. We also attended an event that was held at the hotel. It was perfectly organized, with fantastic food and outstanding service. The staff were friendly and went out of their way to look after us.... More

Even knowing that The Ritz Carlton hotels are always a guarantee of excellence, we did not expected to receive such an amazing service and a staff so attentive to each detail! We informed them that we was traveling with 2 kids (3 years old and 7 months old) and when we checked in the room was full of toys, cookies,... More

Still the best choices for Shenzhen Luxury Hotel. Very well balance between modern luxury to warm atmosphere. What makes this hotel truly exceptional are the staff who are sincere, professional, welcoming and turning every ordinary into extraordinary one. True Star Ms. Kimmy Quality Manager. Every aspect of the rooms are well thought, functional yet classy. A must for luxury choice... More

Last week was my first time staying at the Ritz and the service was great. The location was a minute walk from the MTR exit and not in a busy area. Upon checking in, I asked for assistance with my China Mobile sim card because it wasn’t getting reception. One of the manager’s called China Mobile and asked what happened,... More