No English speaking staff and bad customer service. Typical of all China. We asked for an extra towel in English no one came. Had to call again and asked in our broken Mandarin. 10mins later, housekeeping brought the towel, but it was the wrong size. This happened during our 3 day stay there. The windows are not double glazed, we... more

Good location hotel 5 min. to Jusco department store, you can find food court and big supermarket there, 10 min to "Ke Xue Guan Station" and 25 min to SEG electronic square and department store. Bad think is officier's english is no good and helpless. more

If you are visiting Shenzhen for a short business trip then this is ideal. Those who have used the Novotel chain in France will know what I mean; although the general standard here I would say is higher. Rooms are clean and the bathroom facilties are also modern and function fine. It is not the lap of luxury but then... more