From the other reviews you would think this hotel is so hard to find and does not have anyone that speaks English. The hotel location is easy to find but you do have to drive around to the back. It shares the parking area with an office building and was a little frustrating with paying for parking which is not... More

Got upgraded to suite room. The room and stay is ok, the problem is the bathroom leaks to the room. As always in China, English is quite a feat, so its time to beef up your Chinese language. Metro is 1 block away, shopping center also, so food and getting around wont be a problem

I laughed when I arrived remembering the reviewers who said it was hard to find, after managing to get a taxi there we pulled up to some Water Building that looked nothing like a hotel with no Novotel signs anywhere - I kind of freaked out and told the driver no but after calling the hotel and giving the driver... More

The hotel which I stay today is good, clean. Only the receptionist speak very limited english. The room is nice, the bed is a bit hard but ok, the tv remote is all in chinese printed, aircon is good, lighting is good also, bathroom is enough space (not big, but enough). Location is near City Plaza (CITIC) by walking around... More

Novotel always guarantee a good quality and similar standards. Rooms are clean. TV is fine. Internet was Ok. Did not have WIFI, but I asked for a ROuter and they brought it free of charge and quick! The staff attended very well he taxi driver while I was comming to the Hotel.

Not all hotel staff especiallybat the reception cant speak english. i suggest all the frontliners staff can speak english. the location of the hotel quite good but the building looks old and hidden. to the MRT( Metro ) also near. the quality of the hotel not equal for the price. the quality should be better.

Good location, 5 mins walk from Grand Theatre train station. There are lots of eateries, shops and a supermarket at KK Mall, which is a few mins' walk away via subway. Room was very clean with modern design. Limited selection at breakfast but is okay. Staff spoke a bit of English and were very polite. The only downside is the... More

Good average Novotel basic comfort and functionality. Good location, a bit tricky to find though. Try to avoid rooms with communicating door especially if you have noisy neighbor, I didn’t really sleep that night but I can tell that he had some good time.