I was so kind to send a complaint letter to the GM of this hotel after my terrible experience in their Spa. But I did not receive a final note of saying how he solved it. Appearantly they do not care to have one more or less customer. Their Spa manager overcharged me and went basically too far, if you... more

My company booked this hotel for a work trip. I told my colleague that henceforth I don't want any other hotel when I visit Shenyang. The Kempinski got everything right. Excellent facilities and food, complemented by friendly, well-trained staff. Even the check-out was incredibly quick. I wished I was on vacation with my partner as the bed -- NOT in... more

For the International visitor this hotel is fantastic. We arrived at Shenyang to see a smiling face in a very professional uniform waiting for us. The trip to the hotel was very comfortable and the driver was very safe ( which makes a difference for china). It was an absolute pleasure to check into the hotel with all the staff... more