Sheraton Chengdu Lido Hotel 4* (China) - Hotel Reviews

f2titan

Shenyang, China

Contributor

12 reviews

10 hotel reviews

Reviews in 7 cities

1 helpful vote

“Nice, but showing signs of age”

Reviewed 4 June 2013

I stay here sometimes for business. Its nice, the rooms are nice size. The area is close to lots of things to do. The subway entrance is right next to this place, which makes getting around good. But, the place is showing signs of age. I think there is a small remodel going on now, but I have not seen... More

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Thank you so much for your valuable comments regarding your recent stay at the Sheraton Chengdu Lido Hotel, With regards to your comments, we currently finished a stage of upgrading our hotel facilities, now the brandnew Grand floor is coming up, and there will be a special offer for Grand floor guest which is paying extra 200rmb to get Executive... More

Patrick L

Toronto, Canada

Contributor

16 reviews

8 hotel reviews

Reviews in 12 cities

15 helpful votes

“Beautiful hotel but the rooms were disappointing.”

Reviewed 21 May 2013 via mobile

We toured with a group of 42 to Chengdu and everyone found the rooms a bit disappointing. Some rooms had no showers and the overall the rooms seemed old. The buffet was not bad. Good selection and the location was great but the Sheraton Lido would not be our top pick in Chengdu.

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Dear Patrick,thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet your expectations. We are currently in a stage of upgrading our hotel facilities and now the main new rooms renovation have already finished.We have therefore put your comments to our profile for future action.Only through these honest feedbacks... More

Petermann87

Senior Reviewer

7 reviews

5 hotel reviews

Reviews in 5 cities

3 helpful votes

“Ok but not outstanding”

Reviewed 15 May 2013 via mobile

One feels the age of this hotel. Although clearly booked a non-smoking room they were not able to deliver a non-smoking room for us. Also, it was raining heavily and no umbrella available so we could not go out. Beside if that the hotel is ok. The breakfast has a variety of food though more a focus on Asian than... More

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Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations that previous Sheraton Chengdu Lido Hotel have provided for you. Please be sure of that we are constantly looking for ways to improve our services and comments such as your help us to do so. We are... More

shawbee99

Washington DC, District of Columbia

Top Contributor

63 reviews

61 hotel reviews

Reviews in 49 cities

58 helpful votes

“Decent hotel in Chengdu”

Reviewed 8 May 2013

This hotel is decent but beginning to show its age. I understand a renovation is in the works, hope the results turn out well. The first impression of the hotel in the soaring lobby is great, nice fixtures, even a large fountain. The first room I was assigned was supposedly on a non-smoking floor but smelt strongly of smoke, after... More

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Dear Guest Thank you for your valuable feedback. We sincerely appreciate your consistent support to Starwood Hotels and Resorts. I am very sorry for the unpleasant service you experienced at reservartion roon arrangement, Please accept my sincerely apologies. It's our priority to put our guests before us and we appreciate your affording us the opportunity to serve you. Needless to... More

Xexplorer

Singapore, Singapore

Senior Contributor

34 reviews

17 hotel reviews

Reviews in 16 cities

8 helpful votes

“Good Business Hotel”

Reviewed 2 May 2013

I had stayed in this hotel for over 10 times. It is not the newest and most modern in Chengdu. The facilities and rooms are slightly dated. However, it is well upkeep, clean and efficiently run. I also like the convenient as it is located in the older part of town that provide good access to major government offices. It... More

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See 3 more reviews by Xexplorer for Chengdu

Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations that previous Sheraton Chengdu Lido Hotel have provided for you. One of the major purposes of online reviews is to hignlight areas for improvement and your feedback provides our hotel with valuable information that we can review... More

Canan S

Dubai, United Arab Emirates

Reviewer

5 reviews

3 hotel reviews

Reviews in 3 cities

5 helpful votes

“One of the best spots in Chengdu”

Reviewed 30 April 2013

Stayed in this hotel for two weeks and it was a great experience. All staff spoke English (not very likely in Chengdu) and they were really helpful. The breakfast buffet had variety of food. There are almost no exchange offices in Chengdu so you might want to exchange money in this hotel, there is not a big difference in their... More

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See 2 more reviews by Canan S for Chengdu

Thank you for your generous praise of Sheraton Lido Chengdu. It is always a pleasure when our guests enjoy their stay and our hospitality, and we will continually strive to deliver the warm Sheraton service and high quality products to our guests. It is also very encouraging to know that our Concierge team had made your stay a memorable and... More

Ed B

Shanghai, China

1 review

1 helpful vote

“Highly professional during earthquake”

Reviewed 21 April 2013

The staff on duty at the Nova restaurant on the morning of April 20 showed a high degree of professionalism when the earthquake struck. They very calmly directed us to the assembly point. It was clear that they knew what they were doing. Well done Sheraton Lido Chengdu staff.

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Thank you for your generous praise of Sheraton Lido Chengdu. It is always a pleasure when our guests enjoy their stay and our hospitality, and we will continually strive to deliver the warm Sheraton service and high quality products to our guests. It is also very encouraging to know that our Concierge team had made your stay a memorable and... More

Alwaystravel29

New York

Contributor

14 reviews

14 hotel reviews

Reviews in 13 cities

6 helpful votes

“Great location - but stay somewhere else”

Reviewed 2 April 2013

The location can't get any better but everything else at this hotel needs to. This hotel is locked in the 1960's - from the decor to the customer service. Very disappointing. I couldn't wait to check out. Pay a little more and stay somewhere else.

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Dear Guest Thank you for your valuable feedback. I would like to apologize for the inconvenience that you received during your stay in Sheraton Chengdu. With regards to your comments, we promise to improve the standards.please be sure of that we are constantly looking for ways to improve our services and comments such as your help us to do so.... More

Maria T

Beijing, Beijing, China

Senior Contributor

36 reviews

17 hotel reviews

Reviews in 16 cities

14 helpful votes

“Dated building, may be better after renovations”

Reviewed 20 March 2013

I came in with high expectations from other Sheraton hotels in China, and while the Chengdu Sheraton is fine, it's not great. To start with the positive: the location is great, right in the centre of the city, and walking distance from lots of areas of interest. The staff are good, and the food is good. The building, however, is... More

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Thank you for your feedback of Sheraton Lido Chengdu. It is always a pleasure when our guests enjoy their stay and our hospitality, and we will continually strive to deliver the warm Sheraton service and high quality products to our guests. We are currently upgrading our hotel facilities, and we are really sorry for the inconvenience caused. Hope our brandnew... More

187147George

Paris, France

Senior Contributor

24 reviews

18 hotel reviews

Reviews in 19 cities

12 helpful votes

“Why do 5 star hotels charge so much for WiFi in the room??”

Reviewed 25 February 2013

This Sheraton is located right next to a large sports stadium but otherwise is well located near to the main squre and shopping streets. There is a fairly large charge for in-room WiFi WHY???? so it was down 16 floors to the "Sheraton link" and on no less than three ocassions none of the PC's were working. IPAD to the... More

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Dear Guest, Thank you for taking the time to review our hotel. One of the major purposes of online reviews is to hignlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. Complimentary in room WIFI and HSIA is provided for all of the guests booked from... More

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Sheraton Chengdu Lido Hotel Reviews

Sheraton Chengdu Lido Hotel

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