Sofitel Wanda Chengdu 5* (China) - Hotel Reviews

Michaelfromnz

1 review

Reviewed 13 May 2013 NEW via mobile

Good hotel in a good location, service is haphazard; two unneccesary issues with our bill that were resolved after we prompted. But a pleasant room. Taxi drivers in chengdu will frequently get foreigners to pay a flat fee as opposed to the meter (of course the passenger pays more), this is of course not the hotels fault, but conceirge staff... More

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Thank you for taking the time to tell us about your experience at the Sofitel Wanda Chengdu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will share your comments and suggestions with our management, and I'm sure it will help us to improve our service. At Sofitel, we... More

ozbatman

Melbourne

2 reviews

Reviews in 2 cities

“Great hotel let down by poor service”

Reviewed 4 May 2013

I stay pretty much exclusively at Sofitel hotels and I am very happy with the service and quality. The Sofitel Chengdu is in a good location, has great rooms and is up to the standard. Unfortunately I had some food troubles during my stay. These revolved around food. We found the room service food arrive fairly cold, and one night... More

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Review collected in partnership with Accorhotels.com

Problem with this review?

Thank you for taking the time to tell us about your experience at the Sofitel Wanda Chengdu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More

2008travel

Thousand Oaks, CA

Contributor

14 reviews

14 hotel reviews

Reviews in 12 cities

12 helpful votes

“Service needs to improve”

Reviewed 2 May 2013

My wife and I stayed five nights at this hotel during a business trip. The location, breakfast buffet and overall appearance of the rooms and hotel is good. Unfortunately, some of the prior comments made about the "sketchy" service occurred during my visit. The staff is definitely nice and generally eager to please. However, I experienced little to no assistance... More

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Problem with this review?

Thank you for taking the time to tell us about your experience at the Sofitel Wanda Chengdu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More

baileybird51

Bakersfield, California

Senior Reviewer

7 reviews

7 hotel reviews

Reviews in 6 cities

6 helpful votes

“Beautiful Reception Area”

Reviewed 30 April 2013

This hotel was my favorite of the hotels we stayed in during our tour. My only complaint is: That we only stayed one night! The hotel is very beautiful. The staff was very helpful.. I loved our room with the awesome shower.. =))

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Thank you for choosing to stay with us at Sofitel Wanda Chengdu on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us. At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is... More

Pulpdr

Contributor

18 reviews

13 hotel reviews

Reviews in 16 cities

4 helpful votes

“A nice 5 star property”

Reviewed 28 April 2013

A 5 star hotel in a very nice city! Nice clean rooms, nice baths with plenty of hot water, adequate but not lavish breakfast, and a good location. The beds were decent for China standards (always a little on the hard side). Would stay here again if I had the chance.

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Problem with this review?

Thank you for choosing to stay with us at Sofitel Wanda Chengdu on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us. At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is... More

CathrinB

Singapore, Singapore

Top Contributor

88 reviews

41 hotel reviews

Reviews in 46 cities

27 helpful votes

“Below Sofitel standard but good value for money”

Reviewed 16 April 2013

I would agree with some reviews below that this Sofitel does not live up to international standards of this change but then again we are in China and I think the hotel is still a good business hotel. The rooms are nice, maybe the lobby needs some patching up and the service is not quite Sofitel. Nobody helped with bags... More

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Problem with this review?

Thank you for taking the time to tell us about your experience at the Sofitel Wanda Chengdu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will share your feedback with our management team, and we will try to improve our service and facilities. At Sofitel, we strive to... More

SEASIAtraveller_11

Shenzhen

Contributor

20 reviews

20 hotel reviews

Reviews in 17 cities

12 helpful votes

“Artistic licence”

Reviewed 4 April 2013

One thing you can rely on in a Sofitel is great Art and the Sofitel Wanda is no exception. The vase displayed in my room looked great but pity about the grubby looking carpet. Apart from the carpet the room was comfortable and well designed and the bathroom was excellent. Still some work to do in training the staff I... More

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Thank you very much for taking the time to share your comments. We regret to read that your family did not enjoy their stay with us. As a Front Office Manager, It also makes me extremely embarrassed and unhappy to see that our team didn't offer you friendly service with warm smile. At Sofitel, we strive to provide an exclusive... More

boonmichael

Kuala Lumpur, Malaysia

Reviewer

4 reviews

4 hotel reviews

Reviews in 4 cities

1 helpful vote

“Very Nice Rooms”

Reviewed 4 April 2013

Beautiful rooms in a nice location. Service however to me has always been important when staying in a hotel and this is where the hotel failed badly. The employees are happy talking among themselves and don't care about their guests.

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Review collected in partnership with Accorhotels.com

Problem with this review?

Thank you very much for taking the time to share your comments. We regret to read that your family did not enjoy their stay with us. At Sofitel, we strive to provide an exclusive service experience for every guest; therefore your feedback is very important to us. For those reasons, please allow us to express our sincerest apologies in regards... More

tkl112

London, United Kingdom

Senior Contributor

34 reviews

31 hotel reviews

Reviews in 25 cities

12 helpful votes

“nice stay, service a bit below normal Sofitel”

Reviewed 16 March 2013

We stayed here for a week and were upgraded to a corner room, from which we had lovely views of the city. The hotel itself is nice, but as has been suggested by other reviews, the service is lacking for a Sofitel hotel. For example, we ordered room service three times for breakfast, it took at least 45 minutes each... More

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Problem with this review?

Thank you for taking the time to tell us about your experience at the Sofitel Wanda Chengdu. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. we will send your feed back to our... More

lok1

ireland

Senior Reviewer

6 reviews

3 hotel reviews

Reviews in 4 cities

6 helpful votes

“Would not recommend”

Reviewed 13 March 2013 via mobile

My boyfriend and I arrived here on march 11th, I had booked it thinking it would be a fab 5 star and a lovely place to spend our anniversary. I was so disappointed. We had stayed in a 5star at Christmas and in comparison this wasn't a 3star! So initially on arriving it looked nice, although right beside It theres... More

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See 2 more reviews by lok1 for Chengdu

Thank you for taking the time to tell us about your experience at the Sofitel Wanda Chengdu. I am sorry that your experience did not meet at all your expectations, please allow me to express my sincerest apologies. As a Front Office Manager it makes me extremely embarrassed and unhappy to see that my Concierge and Reception team didn't follow... More

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Sofitel Wanda Chengdu Hotel Reviews

Sofitel Wanda Chengdu

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