We stayed 3 nights in May 2008. Our intial reaction when we stepped into the hotel (to agree with another reviewer) was like stepping into an oasis after staying in mediocre ones in Dunhuang, Turpan and Kashgar. Unlike the Sheraton,which prides itself as a 5-star hotel, the other hotels considered themselves as only 3 or 4-star hotels. However, our initial... more
Management response from
magelou, General Manager
Dear Reviewer
First of all, let me thank you for choosing Sheraton for your stay in Urumqi, and to apologize for any short falls that took place during your stay.
I had reviewed your comments in details and we had already done a thorough investigation on all of it and we will work very hard to make sure it will...