Dirty, ugly, terrible service, makeshift beds, no maintenance. The same breakfast and the same food every day, total chaos Too bad being Colombian and talking bad about this hotel. I and my family felt very bad at that hotel?

Starting with the positives here. So, staff friendly and welcoming. In particular the girls in the dining area were very good. The food was just ok. The breakfast arepas were possibly made from cardboard, 24 hrs before, but the eggs were good (scrambled, fried or boiled, as was the fruit selection, but good fruit disappeared quickly, and they were slow... More

In the middle of our second night someone used a key (either a master key or reception had given someone who had requested a key to our room) to get into our room at 1am. Upon our screams the person fled. When we told reception they were neither apologetic or helpful in resolving this. The safe in our room didn't... More

The room was horrible, I would not step into the pool because it looked so nasty. I was trying to stay at a cheap place in Cartagena, I was very upset that I had prepaid for this horrible hotel. There was never hot water, the AC was on nonstop and made out room feel like an ice box. The hotel... More

hard to find a good deal in cartagena,its funny you can get a better deal in the usa than these other countries.the food is not good but you have to pay for it,it is included in the price.the place is run down i was there 4 nights and never got hot water.i should be the manager there i could turn... More

Very few positive things to relate about my 11-day stay there Decembver, 2011. Urge everyone to not stay there. Staff overall friendly, but obviously harrassed and micromanaged by ownership, which is hands-on controlling manangement, to the detriment of the entire place. No hot water, although requested it daily several times. Air conditioning frigid at night, no controls in room, so... More

I stayed at this hotel for 8 days and for me it was perfect. The staff were very friendly and helpful. Ok the rooms need a lick of paint etc but it was nothing too bad. The food was very good in the hotel and varied. Outside the hotel you get the usual people selling souvenirs, tee shirts etc. If... More

We stayed there during 2 nights. It's located in modern area of Cartagena caled Bocagrande. It's very safe and clean. The hotel is realy in need of renovation.We stayed in double. The room is furnished with old and seedy items. Only flat TV was new there ;-) Air con was loud and we didn't managed to find the way to... More

Really bad stuff. If you arrive around 7-8 pm to check in will have to wait up to 1 hour to get into . Breakfast sting as well as restaurant. Rooms equal to 2 stars hotel. Good location just in Bocagrande.