This is a hotel who goes beyong anyone's expectations of service. They provide phone chargers, quick service and call to make sure your room is ok. They have crazy glue to fix jewelry and come out and greet the guests as if they want you to enjoy yourself and come back. I want to invest in timeshare if it is... more

If you must go to Atlantic City – by that I mean if you are required to go there for business and are not going by choice (i.e., to gamble) – the non-casino Sheraton Atlantic City could almost be an adequate place to stay. It’s too bad this hotel is so poorly maintained; the structure is there for a decent... more

Unfortunately for us we were stuck on floor 12 with a bunch of ubnoxious (words of choice) who were most likely drunk and got sheer enjoyment out of slamming their room door all the time. A combination of the layout and design of this hotel, along with the paper thin walls allowed us to also hear toilets flushing from every... more

I expected the Sheraton to be different from what I have read. Upon entrance, the lobby and hall were very nice. The front desk workers were very polite and responsive. The rooms were very, very average. Unfortunetely, the hallway looked like a fight broke out as there were spots, garbage (small stuff) and stains all over. The room was OK,... more

Check in was smooth. We received a room that stunk like cigar smoke. They quickly offered to spray the room or change. We opted for the change got a new card. Pool was nice and warm. Not strong on the chlorine. Staff was very helpful. Went with the kids (4). Having the outlets just down stairs was a plus for... more

The prospect of having a convention in a non-casino hotel really turned me off. However I must admit I liked it much better than the Taj Mahal and the Tropicana. From a business perspective the facilities were superior. The hotel was clean, well organized and the conference rooms were large enough to accomodate a group of between 4-5 hundred attendees... more

As an SPG, I have become accustomed to a certain quality and caliber of treatment. Unfortunately, The Sheraton Atlantic City Convention Center, did not even meet a minimum standard of quality, or customer service. I was highly disappointed! Requests were made for a crib for my child at the time of the reservation, again at the time of arrival, and... more

As a SPG Gold member, I was shocked to find out that I would not be allowed access to the Club Lounge. This property only gives access to its Platinum members. This is obviously so that they can charge non-SPG members $30 to $50 a night to upgrade to the club floor, and also so that they can make more... more

This hotel was very disappointing. As a Starwood Preferred Guest I've always been impressed with company's properties. However, this hotel was terrible. This staff was unfriendly and unaccommodating. We were spending the weekend there with some friends and our children. Before we arrived we requested adjoining rooms and cribs for our infants. Santasha told us that it would not be... more