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Tropicana Casino and Resort


Hotel class 3.5 of 5
S. Brighton Avenue and the Boardwalk, Atlantic City, NJ 08401
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Reviews you can trust

56% Recommend
3.0 of 5 stars 681 reviews
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By trip type
All (681)
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2 of 5 stars
ithaca, new york
24 Nov 2009

As a gift I received a certificate for a two night oceanfront stay with show tickets at the Tropicana which was a real treat for me. After a six hour drive the front desk was very slow to register me (39 minutes) - had difficulty understanding what the certificate was for (although it was an offical Tropicana certificate and clearly... more

Management response from
PJ Rebovich, Representative

Dear dadscat, We genuinely appreciate your review and we apologize for any confusion regarding your certificate. Thank you for letting us know about the hotel directories. We are currently in the process of removing and replacing the directories with new ones this season. Again, we thank you for your comments. PJ Rebovich Tropicana Representative

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1 of 5 stars
Virgina
20 Nov 2009 | Trip type: Business

This was my second trip here; the first visit the casino was very nice and upkept. The second, the casino was nice - the rooms were horrible and the cleaning was horrible. Bed bugs - which meant the rooms, couches and mattresses (colleague and I found out the hard way) were dirty Cleaning - the rooms, couches were dirty and... more

Management response from
PJ Rebovich, Representative

Dear 2BLBG, Thank you for your candid review. I sincerely apologize on the behalf of everyone here at Tropicana. As you may already know, we take customer satisfaction very seriously here and we do not want your concerns to go unheard. Our entire management team has been made aware of your claim and we will continue to inspect each room...

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4 of 5 stars
Pa
20 Nov 2009 | Trip type: Couples

Check in was a breeze as usual. Asked for suite 424 that I was given free of charge on last trip. Room was available but would be a $50 upgrade fee.. Huh?? I've never paid an upgrade fee and have stayed in suites on several occasions.. Oh well, I'll take a regular room... Was given room 614 in North Tower...... more

Management response from
PJ Rebovich, Representative

Beyschick, Thank you very much for your comments. We look forward to your next stay with us! Until then, have a wonderful holiday season! PJ Rebovich Tropicana Representative

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4 of 5 stars
washington
18 Nov 2009

Overall, I enjoyed my stay at the Tropicana. If I was to return I will reserve a room more expensive than a room in the West Tower. I noted that the hallways were very dirty. We did not have any information about the hotel or room service directory similar to other hotels. I had to discovered the Tropicana by accident... more

Management response from
PJ Rebovich, Representative

Hello pearson118, I am glad to hear that you enjoyed your stay and I apologize for any inconvenience you may have experienced. The hotel directories are currently being replaced and updated this season and we are currently upgrading our west tower elevators to give our future guests a quicker trip to their rooms. As we continue to develop new ways...

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4 of 5 stars
New York
14 Nov 2009 | Trip type: Couples

Despite the negative reviews, we had a very nice stay at this hotel/casino. From check-in to check-out not a single problem. The room was large, clean, and comfortable. We ate at the BBQ restaurant (can't remember name) both nights because it was absolutely delicious. The casino was very nice too. We will definately stay here again. more

Management response from
PJ Rebovich, Representative

BELLACHELLE, Thank you for feedback! As always, it is an absolute pleasure to have you as our guest. We look forward to seeing you again very soon! Sincerely, PJ Rebovich Tropicana Representative

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2 of 5 stars
New York
13 Nov 2009 | Trip type: Family

I wish there were two separate ways to rank this, one for the casino and on-site amenities and one for the hotel stay. To start with the good: the casino and related amenities are excellent. Great ambiance, very clean and well-kept, and tons to do for gamblers and non-gamblers alike. As part of a large group of family that ranged... more

Management response from
PJ Rebovich, Representative

Dear getawaygirl5, On the behalf of Tropicana, I thank you and your family for visiting us. We are pleased to hear that you enjoyed the casino and the amenities in The Quarter and we are most apologetic regarding your hotel experience. It is our mission to ensure that your experience at our property is completely enjoyable from start to finish....

Super nice!
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5 of 5 stars
new jersey
12 Nov 2009

The hotel/casino is beautiful filled with fun and excitement, room service came right on time (literally).So much to do, you can eat at hooters, a dam good deli, corky's, etc.There are slot machines left and right; they even have an IMAX theater.As you can see this is the best hotel/casino in Atlantic City. more

Management response from
PJ Rebovich, Representative

Thanks for staying at Tropicana, shavedtomcat! We hope to see you again soon. PJ Rebovich Tropicana Representative

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2 of 5 stars
Philadelphia
10 Nov 2009 | Trip type: Business

Travelled to AC during the week for a convention (NJEA). We were very disappointed with the staff of the hotel. They didn't seem to have any info about the convention, shuttle service, etc. We were directed to the Jitney stop and had to find out own way to where the free shuttle buses were picking people up for the convention.... more

Management response from
PJ Rebovich, Representative

JenB910, It was an absolute pleasure to have the NJEA here in town last week and we genuinely thank you for staying with us. We are very sorry to hear of your disappointment. Our team of managers has been made aware of your useful comments and we will be using them to improve our performance for future guests. Thank you...

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2 of 5 stars
New Jersey
7 Nov 2009 | Trip type: Family

We all stayed at the Tropicana during a time when my grankids were off from school. I treated the family to a two night stay. My grankids and their parents in one room and my wife and I in an adjourning room in the Havana Tower. As soon as we got in our room I noticed chocolate candy on the... more

Management response from
PJ Rebovich, Representative

Dear mrrider, I am glad to hear that you enjoyed your dinners at the restaurants in The Quarter and the movie at IMAX. Furthermore, I apologize for your unfavorable hotel stay. After thoroughly reading this post, I have forwarded your comments to our management team for a deeper review. We want to ensure that these issues are corrected to prevent...

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1 of 5 stars
Harrisburg, PA
2 Nov 2009 | Trip type: Couples
1
person found this review helpful

I travel to Atlantic City from Harrisburg about 2 times a month. I usually stay at Bally's or the Taj but decided to give Tropicana a try. First off, they treat you like you are nothing. There were hairs EVERYWHERE in the bathroom. When I called the front desk, they said they'd send someone up. An hour later still nobody.... more

Management response from
PJ Rebovich, Representative

Chiefs3182, Thank you for staying at the Tropicana and for sharing your candid review with us. I have passed your helpful comments along to our management team as we continue to develop new ways of providing our guests with the quality service that they deserve. We truly hope you and your friends enjoy your stay with us next week. The...

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Tropicana Casino and Resort Also Known As

  • Tropicana Hotel Atlantic City
  • Resort Atlantic City
  • Tropicana Resort Atlantic City
  • Tropicana Atlantic City
  • Atlantic City Tropicana
Address: S. Brighton Avenue and the Boardwalk, Atlantic City, NJ 08401