If at all possible, do not stay at this hotel! The staff does not care about customer satisfaction. The check in was slow at the alternate check-in desk (1 receptionist with a line of 30 or so people). I went to the main check-in and although it moved faster, I asked for a non-smoking room and got a smoking room.... more

We stayed there on a Friday night...fantastic service from the valets to the check in staff. We had a beautiful corner room in the West Tower with great views. We had no problems with the elevator until check-out the next day. It was absolutely unbelievable. We waited for almost an hour one of us at the main elevator and the... more

We stayed at the tropicana from 6/18-20/09 and it was chaotic. The info binders in the rooms provides the wrong info. We carried a 20 month old and gear to the pool from West tower to find it was closed at 6. The info says 7pm and no cost. Elevators slow or not working and the wait was up to... more

Just got back from a weekend with the guys in Atlantic City. We made in our planning, by deciding to stay at The Trop. Let me start by saying that the elevator situation is actually worse than people on this site have described it. Waits to get up to the room were routinely 45 minutes. This was at check in,... more

We'd not been to AC for two years so after reading some of the reviews here weren't sure what to expect but we again enjoyed our stay at the Trop. Check in on Thursday at 2 pm was a breeze No waiting line and the girl checking us in had great customer service skills. She asked if we'd like to... more

I had booked this stay months ago, and after reading the recent reviews I was pretty nervous considering all the comments about the elevators and the service. My husband and I stayed on Thursday, 6/18. We had booked a package deal that included the room, tickets to the comedy club and drink coupons. At first, the woman at check in... more

When we arrived in our room ther were potato chips in the bed and the floor were covered with crumbs and there was pubic hair by the toliet and hair in the tub. When we called down to front desk we spoke to Chris the Manager and he said that he could either have someone come and clean the room... more

Major issues with the staff at the front desk - checked out of our room during the middle of our stay for no rhyme or reason and forced to wait to "check in" again. West tower has 2 working elevators during the week but on Fridays a third elevator is put into service to accomodate the weekend crowd. Because of... more

Stayed thursday night 6/18. Arrived 11:00 pm at check-in and had a little line. Surprised this late people were still checking in. Read on this site that there were elevator problems in the west tower so we asked not to be placed there. Given room 1465 in the south tower. The room looked like it was recently redone. Bathroom was... more