We have just returned back home after staying at the Sonesta after a having a most enjoyable stay for two weeks. After reading some of the poor reviews before going we were worried I must say the hotel and it's grounds were fantistic, the staff are a credit to the hotel always polite, friendley nothing was to much trouble. The...
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Dear m_payne01
Thank you very much for your lovely feedback about your recent holiday at our Resort, which is really appreciated.It’s great to read, that you loved your stay and you had a fantastic two weeks with us
We are looking forward to your return next year to enjoy another fabulous time.
Kindly accept our warmest regards from the Red...
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Sonesta is really a very godd plase to relax and have fun. The aparments were nice and clean. The food was good in the buffet an in the other restaurants. But best of all - the people who are working there. They made og holiday perfect for us. Very polite an d friendly people who did everything for us to...
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Dear Guest
We are so proud that we got the chance to make your stay a pleasant one. Our staff will always be at your service and will go extra miles to ensure your stay is unforgettable. Waiting to host you again at our resort
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A widely spacious place with a large variety of pools, a large variety of food that is very tastey,many activities including sports activities as soccer , rifle shooting , water polo games and volleyball games at the beach.The only bad thing is that the staff was offensive,but the animation team was friendly.It was a very good trip.
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Dear inbox076
We are extremely pleased to know that you enjoyed your stay with us. Your comments about the staff will be passed on to the GM of the hotel and be sure that our aim is always to leave a good memory to our guest . We very much look forward to welcoming you back.
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the Hotel is very large in space , many activities , good offers , good prices and packages , its location is not too far from the down town
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My firend and I were staying at the hotel in February this year and our stay was quite enjoyable.
The territory is vast enough but it was nice to take a walk as everything seemed well maintained. The food was generally good. We were on half board but that was enough for us as dinners were quite substantial. The service...
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Dear Sir/ Madam,
We would like to thank you for your visit to Sonesta Pharaoh Beach Resort Hurghada; it was truly a pleasure to serve you.
We hope that the accommodation and service were up to your entire satisfaction and met your expectations, as guests satisfactions is what we really strives for.
We would love to have the pleasure of...
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At the end of our trip through Egypt we stayed for three nights in this hotel. Luckily we had a very nice travel agent because the staff wasn't really friendly in welcoming us.
The resort is very big with a lot of russian people, the setting made me feel uncomfortable and impersonal. The staff all over the hotel barely spoke...
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Dear Guest,
I refer to your review your recent stay at our resort and I am greatly concerned to learn of your unfortunate experience.
We had carried out a thorough enquiry with the food and beverage and kitchen team and have rectified the issues relating to your complaints.
The chain of incidents was a one off aberration from our standards...
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After travellling trought egypt we had a few days in Hurghada in this resort. Big resort, many russians. First we went eating in the beachrest. We were almost waving our arms for the waiter. Barely spoke english (they all do speak russian) and really didn't like his job. Very unfriendly. In the other bar/restaurants/lobby the staff was friendly but very...
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Dear guest,
Firstly, we would like to thank for taking the time writing and sharing your comments.
As we believe they had the greatest assistance to us in identifying possible problems or misunderstandings that may exist throughout our hotel company and, subsequently, taking whatever corrective measures might be necessary.
As you can imagine, it is with great dismay to read...
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The most terrible vacation I spent in Hurghada ever, while it was an Eid vacation but it seems that the hotel management didn’t notice that a lot of families will be their guests & some attractions for their kids even through the animation team which are almost unavailable are an essential for a family vacation , the staff are totally...
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Dear Valuable Guest,
On behalf of entire team please accept my sincere apology for your recent unpleasant experience during your stay at the Sonesta Pharaoh Beach Resort.
We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously,...
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The staff are very rude and unprofessional as well as they have very bad attitude, the food is terribly awful and no variety at all, i stayed for 5 days and i was ordering fast food from macdonalds although i was on half board basis. Stressing on the rude staff point.
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Dear valuable guest,
Thank you very much very much getting in touch with us & we would like to thank you for bringing this matter to our attention specially as one of our dear guests.
We sincerely regret the inconvenience that it may have caused you, and would like to assure you that this situation experienced doesn’t reflect the standards,...
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I have been 3 times to Hurgada before, this one was the worst one.
1- The hotel decoration & the rooms are in average.
2- The beach & the activities are very poor.
3- Food & beverage are terrible,no variation & not tasty at all.
4- I can handle any thing at a bad hotel, but staff rudeness !! No...
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First and foremost, please accept our sincere apologies for the unfortunate incidents you had during your stay at the sonesta Pharaoh Beach Resort Hurghada, that didn’t met your expectations.
Thank you for all your comments. Upon receiving your feedback we have discussed at length every point mentioned in your review with concerned responsible managers and has planned the necessary service...
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