We arrived late at night having booked two three bedded rooms only to find that the rooms had only been made up for two ! The rooms had a terrible smell and it was only in the morning that we discovered that the mountain view actually is a mountain of black rubbish bags with rats !!!!! Toilets disgusting with caked... more

Where do we start the hotel and staff are the worst we have ever dealt with especially the manager who is nothing but rude and obnoxious and doesnt seem to care who you are or what price you paid for your holiday according to him everyone has paid for budget accommodation!! Well if you had then this hotel doesnt even... more

I have returned today from this hotel and it was horrid !!! We arrived at 10.30pm and ushered into a cold dinner and then told to come back to be taken to our room. We went back to reception and I asked if we had a pool view, only to be told your pay budget you get budget room !... more

We have just come back and will definatley not be going back to the panorama naama heights. The website makes this hotel look great, but its not. Service in restraurant is non existant, unless you manage to get in at opening time, you will not get a table, plates waiting to be washed, no cutlery on the tables. Options very... more

The hotel itself was nothing to shout about. The all inclusive was poor, the food was not the best and we ate out most of the time and the all inclusive bar was too strict about stopping time. If we have paid for all inclusive until 11pm then it should serve till 11pm. On more than 1 occasion we were... more

Me and my boyfriend who are both 20 years old stayed here the beginning of october..When we first arrived we got to the hotel about 10 at night, we signed some forms and got a free juice drink, we then got told to sit down, staff were quite rude and didnt really make you feel welcome. 45 minutes later and... more

my girlfriend annabelle and i stayed here for 10 days and loved every single minute of it! i am 21 years old and my girlfriend is 20 years old and i would recomend this hotel to any couples young and old (middle aged). the animation rep team (Chris, Jemy and Julia) were the best! They made our holiday! They were... more

We went to this hotel in September, the weather was gorgeous, the hotel always seemed clean and there were always lots of staff. The food was very repetetive but there was nothing actually wrong with it and was very enjoyable for the 1st few days, I would recommend having a meal out every 3 or 4 days for some variety.... more

the holiday was good the food wasnt very nice and the same food every night , the people are friendly and helpful also there was good entertainment thanks to Jemy ,Grave,And julia providing a number of entertainment through out the day e.g water polo, water aerobics, morning stretch dance classes and entertained us in the evening. if u ever go... more