Very poor for a 5* Had to ask for new toilet roll. Should be a given! No tonic at bar. Promised to have the next evening. They didn't and, upon going to reception, this was sorted in seconds. My shower towel was removed on 4th day and not replaced. Why??? No fruit salad at breakfast buffet. Floors were never cleaned... more

Firstly, can I say that my wife and I have vacationed in Naama Bay on 10 occasions in the past 5 years and love the place. We normally stay at the Hilton Fayrouz, which although is physically next door to the Novotel, is a world apart in terms of general quality and service. The room was fairly new and was... more

ROOMS/EXTERIOR The hotel is very beautiful from the outside, lots of palms and green gardens and nice pools. Rooms are nice and spacious with all the modern comforts. However, beware of the following: SERVICE From the moment we arrived till the very last second we left I have never had such appalling service in my life. We were treated badly... more

This hotel is across the main road from the beach but has the advantage of being much quieter than those on the beach front. The grounds are very well maintained and the complex is kept clean. We only ate breakfast here, which was what you normally expect from this standard of hotel. All the staff were friendly from the rubbish... more

My partner and I whent for 2 weeks last year in June. The hotel is the cleanest I have EVER been in. The staff are very friendly and helpful they are ALWAYS cleaning! Night and day in and out of the hotel! The pool was extremley clean, we dont have any children but I would say it was very child... more

If you are thinking about booking this hotel, it is by far one of the best i have stayed in in Sharm. The hotel surroundings are great, the location is perfect if you want the option of lazy days and being in the centre of town without the hustle and bustle of disturbing your relaxation, than this is the place... more

My husband and I booked a week at the Novotel Palm in October to celebrate our first wedding anniversary. We normally go self-catering to the Greek islands and were a little apprehensive about what to expect from Egypt. Along with visiting somewhere further afield neither of us are into 'over the top' decor and we didn't want to go all... more

Stayed here 2 days - October 1st and until the 3rd. Rooms on the palm side are new. Room was clean - large - had seperate bunk bed area for kids if traveling with parents. Main bedroom has seperate door with lock from inside - also includes DSL connection via provided wire ($30 for 24 hr use). Bed was very... more

Spent 10 days at the Novotel Palm in Sharm in July and had a wonderful relaxing holiday with great weather (close to 40 degrees most days). As a pale white English chap I thought it would be too hot but I rarely felt uncomfortable in the heat, most likely because of the sea breeze and the constant dips in the... more