First day we discovered that there isn’t a hot water in our room after our arrivals from the pool with 2 kids where they need to take a shower We called the housekeeping and they asked us to make sure that the heater electricity button in the bathroom is turned on After we confirmed that it is already on they... more

Before we went to this hotel i checked Trip Advisor and read the comments regarding Russians and thought that perhaps it was exaggerated but NO they are everywhere & V.V RUDE - pushing in everywhere - coughing on the food and generally pigging out at every opportunity - it really is disgusting. We were also told by Longwood Travel that... more

Over rated hotel, never a 4star, by any standards All Inclusive, only average Food and drink, average Russian "guests" make meal times a battle ground, needs more British tourists to improve status. At meal times, on some days, only half of the self service food dispensers were operating Restaurant tables and floor were dirty Accommodation - Rooms tired, but kept... more

Myself and a friend, (age range 30 to 45) stayed at this hotel for one week and were more than pleasantly surprised. The staff were lovely, courteous and friendly, the food was great, a very nice variety each night. The whole hotel was very clean, the staff were always on hand cleaning up any spillages straight away and the pools... more

Have just returned from this holiday and hotel, we have had a very relaxing time, weather great during the day but a little cool in the evenings during March (even some of the staff wore jumpers) the hotel is situated on a hill and has many steps to negotiate to get to the beach and Splash pool/bar. Staff all very... more

Went with friends for a winter break, had a few preconcieved ideas and fears, all unfounded we had nothing to worry about at all. The hotel is of a high standard, the rooms are bigger than usual and kept very clean.Everything you could want is provided, the staff kept saying "we are here for you" and it is true.No complaints... more

I got back from this hotel this morning, and had to come on and write about the experience I had. I read through some of the reports on here, and was worried! I had no problems at all, and was very pleasantly suprised! On arrival at the hotel we had a small problem, which was the fault of the holiday... more

My husband and I have just returned from 11 days at this wonderful hotel. After reading all the other reviews most of which had the same complaints, fed up with the Russians, and bored with the food, I can honestly say that the food was outstanding and I cant understand how anybody could possibly become bored with such a fantastic... more

just returned from csr had a lovely time, weather very very hot , food not too bad but became a bit repetitive in the 2nd week no problem as we went to McDonalds and chinese which are just outside the complex. Swimming pools are lush we spent our time at the quiet pool which is definitely far from quiet the... more